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I purchased a DELL Laptop model Inspiron 14z 5423

And i'm presenting an issue with the Windows 7 installation it comes with.

It keeps freezing, i mean if i Power on the device, it loads just fine, then comes Windows 7 login screen, after that i login normally, then after 5 to 10 minutes independently of what i'm doing it just freezes the screen, and i can't make it work again, only option is to reboot the machine, and after that, the same vicious circle.

What could be the issue in these circumstances?

Some BIOS not set up correctly?

Video drivers?

Could someone give some advice to solve this?

Thanks in advance

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4
  • Can you get to safe mode?
    – Carl B
    Commented Aug 11, 2013 at 21:01
  • I'm going to try it tomorrow, because i have it at the office, then i'll post any update regarding it
    – NeoVe
    Commented Aug 12, 2013 at 0:12
  • check all 3 steps from here: support.microsoft.com/kb/2028504#method3
    – magicandre1981
    Commented Aug 12, 2013 at 4:08
  • 1
    I installed Dell's PC Checkup software and it solved the problem, it was some corrupt installation and lack of drivers issues, thank you for your interest!
    – NeoVe
    Commented Aug 13, 2013 at 18:24

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