When I shut down or restart my computer using CMD or GUI, the screen does dark as expected but the computer keeps running with lights turned on. I could not start the computer using keyboard or mouse, nor does the power button work.
The only way to start the computer is long press the computer for a forced shut down.
A side problem is that although I'm able to use Bluetooth speakers, I'm unable to connect to the audio jack.
Cause 1: Fast startup is not compatible with hardware
Solution: go to Control Panel\Hardware and Sound\Power Options\System Settings in Control Panel and disable fast startup
Cause 2: The computer went into hibernation instead of shutdown
Solution: Run Command Prompt as Administrator and execute powercfg /H off
Cause 3 The keyboard/USB devices are no longer powered when in hibernation/sleep mode
Solution: Go to Device Manager and disable Allow the computer to turn off this device to save power and enable Allow this device to wake the computer in USB, Keyboards, and Mice and other poiting devices section.
Cause 4 The Realtek audio driver is missing thus unable to
Solution: Because drivers installation requires restart, we need to first fix the shutdown and restart issue. Then download and install Realtek driver, the installation file is called Setup.exe
