My HP5440 'Envy' Printer with my laptop running on Windows 10 won't print. When I run the troubleshooter (via Devices and Settings) it informs me erroneously that the printer is turned off. The printer is in fact on, and successfully connected to Wi-fi, as is my laptop.
asked Jan 5, 2021 at 20:55
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2 Answers
Make sure the HP Smart Print app is installed (Microsoft Store).
Uninstall the HP Program (Control Panel, Programs and Features).
Restart the computer.
Now in Control Panel, Devices and Printers, install the printer. This should install it and you can test it. Windows has most Printer Drivers.
Once running, you can use HP Smart Print to manage it.
- Turn off the wireless router and turn it on again
- Turn off the printer and turn it on again
- Restart the laptop
The printer queue will then immediately start to clear.
answered Jan 5, 2021 at 20:55