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My HP printer orders new ink via the Internet when needed via 'HP Instant Ink'. I installed a new colour cartridge which had been sent to me when the previous cartridge ran low. The printer then resumed printing successfully. However the following morning the printer showed the error:

Ink Cartridges Problem. Remove and reinstall the indicated ink cartridge [...] if this message continues to appear, replace the indicated ink cartridge.

The issue is with the new colour cartridge - as far as I can tell the black one is fine. I have removed and then reinstalled the cartridge several times. I have also turned the printer on and off again. The problem persists. I don't have another colour cartridge to try as a replacement, as the printer 'orders' ink when it needs it.

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I assume the "indicated ink cartridge" is the same as the one you just installed. As it's a brand new HP cartridge, contact you local HP office for a replacement. Explain the problem to them and they will send a new one under warranty.

EDIT

@eleventhdoctor added 2 facts:

  • Unlike some printers the HP Envy 5541 will run on its black cartridge only. Remove the faulty colour cartridge and the printer will automatically switch to 'Single Cartridge Mode'.

  • HP UK's telephone no. is 0207 6600596

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  • This is good advice: HP Instant Ink means I have a contract with them and am entitled to support.
    – EleventhDoctor
    Commented Feb 3, 2017 at 15:04

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