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Why does BlueJeans sometime fail to show the screenshare and instead display a grey window?

In the screenshot below, a participant is sharing their screen but on my computer I see a dark screen instead (whereas I do see the participant's screen share when using BlueJeans on my iPad):

enter image description here

I use BlueJeans 2.18.39.0 with Windows 7 SP1 x64 Ultimate.

Everything works fine on the iPad, aside from being low definition:

enter image description here

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  • Have you contacted bluejeans support?
    – Moab
    Commented Feb 28, 2020 at 21:45
  • @Moab yes, waiting for the reply.
    – Franck Dernoncourt
    Commented Feb 28, 2020 at 23:21

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