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When I play any media (audio or video) in any software, the first two or three seconds are skipped. The media starts at 00:02 or 00:03 or so. The only way to access the first few seconds is to manually scroll the slider back to the beginning of the timeline, and replay. If a list is being played, this bug happens only for the first song. The rest start correctly at 00:00.

I don't know if this annoying bug is a driver thing or what else. I uninstalled, reinstalled, and updated the sound and GPU drivers to no avail. This happens with any media (any video format, any audio format), played by any player software, from any hardware device (hard disks, USBs, anything). This has been happening at least for the last couple of years (before that, I hadn't noticed and don't know).

This bug also happens for any streamed media (e.g., YouTube).

The hardware is fully tested and working 100%. All drivers (video, sound, etc.) are fully updated to the latest version.

  • Computer: Acer Aspire V5-573G laptop running Windows 10

  • CPU: Intel Core i7-4500U CPU @ 1.80GHz X64

  • GPUs: NVIDIA GeForce GT 750M (4GB RAM), Intel HD Graphics Family (1GB RAM).

  • Audio: Sound Card Intel Display Audio, Sound Card High Definition Audio Device

Edit:

  • This problem persists even after setting the Power Plan to "High Performance" and disabling any battery-saver option in any settings I could find (including Video Playback settings).
  • I am not using any headphones at all (wireless or else).
  • I am not using (and have not ever used) any Remote Desktop applications.

SOLVED:

The laptop's hardware and software are just fine. The problem is my (old) Panasonic TV, connected to the laptop via HDMI.

Because:

  • The bug does not exist when the media is directly played on the laptop's speakers.

  • The bug happens only when the laptop is connected to my Panasonic TV via HDMI.

  • It happens regardless of the sound device in use: either the Panasonic TV's speakers or a headphone connected to the Panasonic TV.

  • The bug doesn't happen at all when the same HDMI is connected to another TV. So the problem is not with the HDMI set, but only with the Panasonic TV.

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    This sounds like your sounddriver is closed. This usually happens if you use a service such as Remote Desktop, but should not happen normally. Do you RDP into another computer by any chance? If its not RDP, then you can try setting your Energy Profile to High Performance, rather than Balanced. It could also be that your display does some powersaver. See if you can disable that from the display menu.
    – LPChip
    Commented Aug 11, 2023 at 8:06
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    Are you using a wireless headset by any chance?
    – Mokubai ♦
    Commented Aug 11, 2023 at 8:11
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    What device are you outputting sound to, some kind of speakers or something else? How are they connected to the computer? Just trying to rule out other devices.
    – Mokubai ♦
    Commented Aug 11, 2023 at 15:18
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    What speakers are you using? This sounds like a speakers problem. When you have stationary speakers that are connected to AC, you can often hear a small buzz when you turn up the volume to maximum but play no sound at all. That's because there is some noise in the cable. Some speakers however (mainly portable ones) turn themselves off when they don't recognize any input signal and it takes a while for them to turn on when you play a sound. This happens when I use my JBL Charge 4, even if it's connect via AUX cable not bluetooth.
    – randomStack847
    Commented Aug 11, 2023 at 15:24
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    @Vic have a look in your TV settings for volume compensation or "dynamic range" or settings related to audio delay. That was kind of where I was heading to, that somehow your device receiving audio was doing something odd, and I was thinking more about bluetooth speakers which I've seen can have power saving that can mean they take a second or two to "wake up" when audio starts playing and it seems your TV has it too. randomStack847 actually summed it up, but that was what I was pressing towards...
    – Mokubai ♦
    Commented Aug 11, 2023 at 23:31

1 Answer 1

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SOLVED:

The laptop's hardware and software are just fine. The problem is my (old) Panasonic TV, connected to the laptop via HDMI.

Because:

  • The bug does not exist when the media is directly played on the laptop's speakers.

  • The bug happens only when the laptop is connected to my Panasonic TV via HDMI.

  • It happens regardless of the sound device in use: either the Panasonic TV's speakers or a headphone connected to the Panasonic TV.

  • The bug doesn't happen at all when the same HDMI is connected to another TV. So the problem is not with the HDMI set, but only with the Panasonic TV.

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