You were assigned an ID and password when you ordered Verizon Online service. This information, along with your e-mail address and other account settings, may have been included in the Welcome Letter in your installation kit.

You may have been given the opportunity to choose your own personalized user name. If you havent selected one yet, you can create a personalized user name now.

In most cases, your user name is the portion of your e-mail address that precedes the @ symbol. For example, the user name for the johndoe@verizon.net is johndoe.

If you know your user name and the answer to your secret question, but have forgotten your password, you can use the Verizon Online Password Reset tool.

If you can't find your user name, call Technical Support at (800) 567-6789.