Zenfolio Reviews

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TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I wouldn’t give it one star

I wouldn’t give it one star , but had to so as I can reply
This platform is becoming a total laughing stock , all main stream professional photographers are laughing at Zenfolio
What’s happening to this company,
My guess is it’s either been sold off to a company who just haven’t got a clue and running the company with two man and a dog
Or they have slashed staff, and cutting operating costs , it’s not what it used to be , personally I think it’s on its last legs
It’s absolutely awful now stay clear if you can

Date of experience: July 19, 2024

Reply from Zenfolio

Thank you for sharing your recent experience with your Zenfolio Classic account with us. We sincerely apologize for any inconvenience caused by our new archiving process. Your feedback is invaluable, and we recognize the significance of preserving your work. Rest assured that Zenfolio is stronger than ever. Our team remains dedicated and robust, continuously working to provide the best tools and resources for photographers. With a multi-million dollar technology investment, the new Zenfolio platform has intelligent workflow automation at its core and currently offers three feature-rich plans servicing all types of photographers at every stage of their photography journey. We'd be happy to set you up with a free trial on the newer platform if you'd like give it a try.

Rated 5 out of 5 stars

Great product team

Phil is always great and we had a really productive talk as I was trying to decide on which plan for my second full zenfolio site.

Date of experience: July 30, 2024

Reply from Zenfolio

Your feedback is very much appreciated, Misty! Thanks so much. Phil is awesome and it is fantastic to hear that he provided you with such great support and that he was able to get you set up on the right plan. If you have any questions or need further assistance, just give us a shout!

Rated 5 out of 5 stars

Alex was GREAT!

Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will get me off an running on selling my images! He was extremely informative and patient, taking time to explain things to me in detail. I really appreciate the effort he put into the two sessions we've had...so far.

Date of experience: July 19, 2024

Reply from Zenfolio

Thank you so much for sharing your experience! We're delighted to hear that Alex was able to help you discover new features and that you're feeling more confident about selling your images now. Your appreciation means a lot to us, and we look forward to continuing to assist you on your journey. Thanks for being part of our community!

Rated 5 out of 5 stars

Simple to establish and maintain

Simple to establish and maintain, good fulfilment processes and good partners to assist in that process, prompt payments

Date of experience: August 02, 2024

Reply from Zenfolio

Thanks for the review! It’s great to know that our setup was straightforward for you and that our fulfillment processes and partners are meeting all of your needs. If you need anything else or have more thoughts to share, just let us know!

Rated 5 out of 5 stars

A major issue resolved

I am not sure for what reason an "Archive" facility was added to the platform which caused a major problem for a user of my type. My business was seriously endangered by the addition of this facility. After numerous commnunications, the issue has been resolved thanks to the cooperative aproach of your support team. Good work from your support team. Thank you.

Date of experience: July 19, 2024

Reply from Zenfolio

Thank you for sharing your experience, Selim. We sincerely apologize for any inconvenience caused by our Archive feature. As photographers ourselves, we understand how important it is for our customers to have a seamless experience, and we regret any stress or disruption this may have caused to your business.

We are pleased to hear that our support team was able to assist you in resolving the issue. Your feedback is invaluable as we work to improve our platform and services. We're committed to providing the best possible experience for all of our customers.

Thank you once again for your patience and for acknowledging the efforts of our support team. If you have any further questions or need assistance, please don't hesitate to reach out.

Rated 1 out of 5 stars

Epsom Camera Club

I run my camera club’s website and until now things have been ok. Since archiving our galleries we have experienced all sorts of problems. I raised a ticket 5 days ago but have heard nothing. There is no way of contacting them apart from raising a ticket, not good customer service. It seems like our custom means nothing to them. I think it’s time to look for another website provider.

Ticket number 1208212

Date of experience: June 01, 2024

Reply from Zenfolio

We sincerely regret the inconvenience you've encountered in this matter. Delivering exceptional customer service is paramount to us, and we apologize for falling short of your expectations on this occasion. Following our correspondence on the 2nd and 4th of June, I'm pleased to confirm that your case was successfully resolved by the 7th. We appreciate your understanding and look forward to the opportunity to continue supporting your business.

Rated 5 out of 5 stars

What always makes my experience great…is the amazing customer service by the Zen Pro Team!

What always makes my experience great is the amazing customer service and execution the Zen Pro Team does for me, particularly Dylan of late. He has been tremendous (as has everyone else to be fair) in helping me with my needs in 2024. The dude is a rock star as is the entire Zen Pro Team as a whole!

Date of experience: July 17, 2024

Reply from Zenfolio

Thank you so much for your glowing review! We are thrilled that our Customer Support Team has made your experience exceptional! Your kind words truly motivate us to continue delivering outstanding service and support.

We appreciate your trust in us and are here to assist with anything you need.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! Dennis went above and beyond to help me use zenfolio better and address my questions. He was flexible, helpful, well-informed. He followed up with even more information after our call specific to my needs and my website.

Date of experience: July 16, 2024

Reply from Zenfolio

Thank you for your wonderful review! We're delighted to hear about your positive experience with Dennis. It's great to know that he provided such helpful and thorough assistance. We appreciate your kind words and look forward to continuing to support you in your journey with Zenfolio.

If you need any further assistance, please don't hesitate to reach out to us. Thank you for choosing Zenfolio!

Rated 1 out of 5 stars

Zenfolio is now utter bilge

Zenfolio is now utter bilge, dont touch it, please dont touch it. It's on it's last legs, with lies, obfuscation, deflection and ignorance.
60,000 photographs stored there over a decade of use, and now i cannot do anything quickly.
So yourself a favour, look elsewhere for a online photo storing service, as it was, and never will be again, Zenfolio

Date of experience: February 01, 2024

Reply from Zenfolio

We're disheartened to hear about your negative experience with Zenfolio. Your feedback is incredibly important to us, and we're deeply sorry for the frustration and inconvenience you've encountered. We understand the significance of your decade-long collection of 60,000 photographs. I've requested more information to be able to review your account and the specific situation you are referring to.

Rated 1 out of 5 stars

Slow, Clunky & Archiving is AWFUL

We've been using Zenfolio for our business for almost 6 years now, and although it's always been slow, I liked many of the other features so I continued. I feel as though the slowness has only increased through time and the amount of time I have to wait for photos to load is absurd. I see spinning orange circles more than I see photo thumbnails. I have a pretty fast computer too. I can't imagine how many times clients see that. Also, many clients claim never getting their gallery link (and they aren't in their spam folder) when we know we've sent them through the Zenfolio website, so there's that too. And lastly, there is the new horrible feature of archiving, where so many older galleries just went missing and now I have to retrieve any of those galleries/photos if I need them. I tried retrieving a gallery of a smaller wedding the other day and although I can see the gallery, I can't download anything because it's still in retrieval status. It's says to allow at least 12 hours, and it's been 2 days. The kicker is that there are photos mixed into the gallery from another photographer. I counted at least 13. I truly hope my clients don't retrieve their galleries and find photos in there that do not belong. For the high cost of the service, it should run smoothly and quickly. We have so many galleries in there that it will be a big, annoying process to move to another service, but it's necessary and we have begun the process. If anyone is looking to use a gallery service, I strongly encourage you to look elsewhere. Also something to note- they have shut off comments on their social media so that unhappy customers are silenced. That says A LOT.

(I would also be very wary of the influx of positive reviews by "invited" reviewers here in the last few days. Seems a bit strange to me.)

Date of experience: July 12, 2024

Reply from Zenfolio

Jen, Thank you for your feedback on your expience with your Zenfolio Classic account. We apologize for and acknowledge the frustrations you’ve encountered on this platform. Our newer platform (with plans: Portfolio, PortfolioPlus, ProSuite) was created to to improve load times and reduce issues like the spinning orange circles that can occur on Zenfolio Classic. We'd be happy to set you up with a free trial on the newer platform. Our support team is ready to investigate any issues with clients not receiving gallery links. We understand the challenges with the new archiving feature on Zenfolio Classic and are currently considering how to move forward. Regarding social media comments, our intention is not to silence any feedback but to ensure that we address concerns through proper channels where we can provide support directly. We are saddened by your decision to move to another service. but are here to assist you during the transition. Thank you for your candid review.

Rated 1 out of 5 stars

The website's bandwidth is so slow

The websites bandwidth is so slow that a simple photo takes minutes to load- causing viewers to close out of the site.
Support is a never-ending black hole ending in CHAT that is never answered.
Trying to cancel account is impossible- nobody answers chat. But they efficiently charge your credit card... only aspect of the cr@ppy website that works.

Date of experience: May 10, 2024

Reply from Zenfolio

Bob, We're truly sorry for the frustration you've experienced. We understand the importance of website performance and the impact it has on your visitors' experience. We'd like to troubleshoot the slowness issue you were seeing.

Regarding your support experience, we apologize that our chat was offline for an extended period of time. If you're still experiencing difficulties or if there's anything else we can assist you with, please don't hesitate to reach out to our support team directly. Chat is back on and we are committed to resolving any issues you may be facing.

Rated 1 out of 5 stars

Zenfolio is a data privacy and usability nightmare

I was a customer of Zenfolio for around 10 years. It was never the best gallery system, it was incredible slow but it was ok, not worth the struggle to reupload all photos to an other gallery service. And than Zenfolio implemented the nightmare called archiving. Galleries are disappearing from your file system and restoring them does not take a few hours, it takes weeks. Ignoring that a gallery where I have to wait 12 hours to see it is worthless to me. During the restoring process, the system had at one point put photos of other photographers in my galleries. Imagine - I had photos of other photographers in my galleries displaying children. What a data protection nightmare. And the customer service was as bad as the development.

Zenfolio has become such a disaster. I am glad that I have left, ended my subscription and have found an other gallery serrvice and I can only recommend everyone to follow my example. I do not see a future for Zenfolio after they have screwed up in such a colossal way.

Date of experience: May 30, 2024

Reply from Zenfolio

Thank you for your feedback and for being a customer for nearly 10 years. We're pained to hear about your experience and the issues impacting your account recently. We understand how frustrating this must have been and apologize for the inconvenience and distress caused. Please know that Zenfolio is here to stay and committed to providing reliable services.

Rated 1 out of 5 stars

Zenfolio introduced auto archiving and…

Zenfolio introduced auto archiving and since then it has been a disaster. Avoid
They allow you to opt out 20 galleries but then ignore the setting and archive regardless.
The archive restore tool then doesn’t show the gallery and there is no way to restore.
You then have to contact support and all that happens is an email advising it is taking longer than expected to restore galleries.
What a shame, was once an excellent option for photographers but now it is unworkable.

Date of experience: May 04, 2024

Rated 4 out of 5 stars

Excellent Viewing & Ordering Platform

The platform is convenient; I don't have to collect the orders, send the files to the print lab or package them up. My favorite print lab, Millers Lab, is an option on your platform and that was great! It was easy to setup packages and create stores. My clients loved how easy it was to order packages, and getting them mailed directly to them saved time.

Date of experience: June 05, 2024

Reply from Zenfolio

Thank you so much for sharing your experience. We're thrilled to hear that Zenfolio has been such a convenience for you and your clients. Making the process seamless—from setting up packages to having orders directly mailed out—is our goal. We're delighted that you appreciate having Miller's Lab as an integrated lab option and that your clients find ordering so straightforward. We look forward to continuing to support your photography business every step of the way!

Rated 1 out of 5 stars

Reverse the archive blunder

I'm a customer for many years. Overnight they went from 5 stars to no stars due the damage caused by the terrible decision to start archiving galleries which creates grief for me and my customers. The restore process is terrible and slow if it works at all. Zenfolio should reverse this decision and go back to the way things were, while they still have customers.

Date of experience: May 09, 2024

Reply from Zenfolio

While we understand your preference to revert to the previous system, we also aim to continuously evolve and enhance our platform based on user feedback and industry trends. We're committed to finding solutions that meet the needs of our customers while maintaining the integrity of our service.

Rated 1 out of 5 stars

If I could give zero stars, I would

If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

Date of experience: March 25, 2024

Reply from Zenfolio

Hi Ron,

We understand and deeply regret the inconvenience and frustration that Archive has caused you. We are fully committed to resolving these issues- rest assured that your images and data are safe and secure with us, and we are dedicated to serving you diligently on a modern, dynamic platform well into the future.

Although I do not see any recent tickets created, a member of our support team is reviewing your account and will contact you for further assistance.

Once again, we apologize and appreciate your patience and understanding as we continue to work to resolve these issues. Please visit the following link for current information concerning Archive here: https://zenfolio.com/serviceupdate/

Rated 5 out of 5 stars

Alex was so knowledgeable

Alex was so knowledgeable, He helped me understand what would make my site work and look better. I am so grateful.

Date of experience: July 23, 2024

Reply from Zenfolio

Thank you so much for your kind words, Tracey! We're so happy to hear that Alex was able to help you improve your website! It's always fantastic to know that the efforts of our team are making a positive difference! If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here for you!

Rated 4 out of 5 stars

Bookings as part of the website is a must

I love having bookings as part of the site as opposed to an outside entity. Also, love the fact that the gallery is part of the site as well. The only reason I didn't give 5 stars is because I'm far from a website builder and it's a bit more difficult than other sites.

Date of experience: July 11, 2024

Reply from Zenfolio

Thank you for your feedback and for choosing Zenfolio for your photography needs! We're thrilled to hear that you appreciate having bookings and your gallery seamlessly integrated into your website. We understand that website building can be challenging. We're constantly working to improve our platform and make it more user-friendly. If you ever need assistance or have any questions, our support team is here to help every step of the way. You can even book a free 1:1 video call to get personalized help. https://zenfolio.com/success/ Thank you again for choosing Zenfolio!

Rated 1 out of 5 stars

I concur with all the negative reports…

I concur with all the negative reports here. I also have been a zenfolio client for around fifteen years. I have just cancelled my account as, like others, archiving and restoring is a slow, clunky, nightmare. The thought of trying to download my galleries, which would also be a nightmare, has led me to the decision to reload onto a working alternative site from hard drive back-ups. Sorry Zenfolio, you have screwed up big time!

Date of experience: April 17, 2024

Rated 1 out of 5 stars

What happened????

As a long-time user of Zenfolio, I am so sad to see what this service has become. For the longest time, this service was amazing, but recently that has all changed. I'm not sure whose idea it was to start the whole archiving thing, but it is causing chaos for my business. Not only is it making galleries inaccessible to my clients, but it is crashing my portfolio causing me trouble getting new clients as well. I'm not sure what I am going to do, but at this point, I'm sure that it won't involve Zenfolio.

Date of experience: April 23, 2024