KeepSolid VPN Unlimited Reviews

1,110  •  Excellent
TrustScore 4.5 out of 5

4.5

In the VPN Service category

Write a review

Company activitySee all

Reviews4.5

1,110 total


Sort:


Rated 4 out of 5 stars

Review after just over 4 years of usage- Monodefence

I purchased a Keepsolid, Liftime Monodefense all the way back on the 20th of January 2020. It has to be said that I'm largely pleased with my purchase-- the VPN works very well, and does well to protect the end users web traffic. However, were I feel things sometimes go a bit awry, is the password manager Passwarden. While still functional, there doesn't seem much room for the user to create usernames, and where autofill is concerned, it appears as though you need to save the username and passwords in two different places: the first, is the 'vault' where passwords are stored, and the second is where the username and password is stored for easy reference... It's no always like this I might add, but it is something I would like to see changed!

Date of experience: July 10, 2024

Reply from KeepSolid VPN Unlimited

Thanks for your feedback, we appreciate it.
This information will be forwarded to our team to improve the future updates of the app. Thank you for your participation in our work!

Advertisement

Rated 5 out of 5 stars

I got Keepsolid vpn for more than 5 …

I got Keepsolid vpn for more than 5 years everthing works fine, a got Apple tv and i see to many vpn company how come keepsolid vpn is not on Apple tv?
i check every day but nothing i think is time to put.Thanks.

Date of experience: July 14, 2024


Rated 5 out of 5 stars

I have ALWAYS had super fast &…

I have ALWAYS had super fast & efficient support from this team! They respond fast & have always resolved my issues quickly. I happily recommend them.

Date of experience: July 13, 2024


Rated 5 out of 5 stars

I’ve been using this VPN service for…

I’ve been using this VPN service for years now and I’ve never had a problem. The service does what it’s supposed to and the customer support is responsive and helpful.

Date of experience: July 11, 2024

Reply from KeepSolid VPN Unlimited

Thank you for choosing VPN Unlimited! Our team is working very hard to make sure that each and every customer is getting the best service, so we are pleased to hear that you are enjoying it.


Rated 5 out of 5 stars

Great product that works all the time

Great product that works all the time! When I do have a problem which is invariably my fault the customer service is fantastic at resolving my problem.

Date of experience: July 05, 2024

Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!

Advertisement

Rated 5 out of 5 stars

An excellent VPN provider

There are many VPN companies out there and I have tried a few before I settled on VPN Unlimited by KeepSolid.
Few of us get into the settings often after our initial set-up. But over time, we change our devices and must alter our settings and preferences.
But because I don't do this often or regularly, it's easy to forget how.
This is where the Support Team comes in. I had a query about deleting a device I no longer had and realised I had forgotten how to navigate to the page and to make the change I needed.
Vlad answered my query quickly and could help me as soon as I explained my problem and sent him a screenshot.
This speedy response is rare these days. I am happy to recommend this VPN that has worked flawlessly ever since I signed up about four or five years ago.

Date of experience: June 28, 2024

Reply from KeepSolid VPN Unlimited

Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.


Rated 5 out of 5 stars

Use on all devices and more great apps they make!

One of the best apps you can use on all devices! I have been using for years and have a couple of the personal servers also and a team account for the whole family to use. And work side I also use the personal servers or static IP's to connect to firewalls with the static IP address!

Date of experience: June 28, 2024

Reply from KeepSolid VPN Unlimited

Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service.


Rated 5 out of 5 stars

Always responsive to every issue I’ve…

Always responsive to every issue I’ve had. Folks here are knowledgable and professional.

Date of experience: July 10, 2024

Reply from KeepSolid VPN Unlimited

Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance.


Rated 1 out of 5 stars

Paid for a service that doesn't work

Paid for a service that doesn't work. You can't use this VPN for streaming. It says it has "locations" for streaming services like Netflix and Prime but the players detect the VPN and block the videos. Depending on your bank, you may also get blocked trying to use this VPN while travelling. It's a scam product. I've left previous reviews like this and the developer responded telling me to contact customer support. When I contacted customer support they told me there's nothing they can do.

Date of experience: June 12, 2024

Reply from KeepSolid VPN Unlimited

We'd like to look into this. Please, contact our support team via email support@keepsolid.com.

Advertisement

Rated 5 out of 5 stars

Brilliant

I’ve used VPN Unlimited for around 3 years and it’s brilliant. Had my first issue today as I couldn’t find how to login to remove one of my 5 devices so that I could use it on another. I messaged online and got a really quick emailed response from Maria Polis who sent me a link and from there it was super easy. It’s never skipped a beat for me. Thanks UVPN team!!!

Date of experience: June 17, 2024

Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!


Rated 5 out of 5 stars

I recommend this Vpn

I recommend this Vpn. Tons of servers and very good price (if you know where to buy from). Their customer service is very good too. One recommendation: for Windows download the app from the Windows Store, avoid their standalone app.

Date of experience: June 19, 2024

Reply from KeepSolid VPN Unlimited

Thank you for choosing VPN Unlimited! Our team is working very hard to make sure that each and every customer is getting the best service, so we are pleased to hear that you are enjoying it.


Rated 5 out of 5 stars

Lightening fast response from the support team

I have been using "KeepSolid VPN Unlimited" for more than 2 years. It performs as promised and is improving with every update. Today, I was unable to log in. I filed a complaint and got a prompt answer within minutes. I appreciate it.

Date of experience: June 14, 2024

Reply from KeepSolid VPN Unlimited

We appreciate your positive review, thank you for being one of our valued customers. Have a great time using VPN Unlimited!


Rated 5 out of 5 stars

Lifetimer

I've been using this service for a number of years as a lifetimer and had no problems.

Date of experience: June 30, 2024

Reply from KeepSolid VPN Unlimited

We appreciate your positive review, thank you for being one of our valued customers. Have a great time using VPN Unlimited!

Advertisement

Rated 5 out of 5 stars

What great support!

I have had nothing but terrific luck with this VPN. Recently I had difficulty logging to my lifetime account in Italy and in error subscribed to a free 7 day trial. I wrote support and had an immediate response from Maria. She asked a few questions. I sent screenshots and she figured out what had happened, told me how to correct it and sent the apple links to solve the problem. Thank you Maria and Keep Solid!

Date of experience: May 26, 2024

Reply from KeepSolid VPN Unlimited

Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.


Rated 5 out of 5 stars

Efficiency Model experience

Further to my e-mail address (the same as my ID Nbr VPN Unlimited) being deactivated, I’ve been faced to a non current issue i.e. change of ID Nbr for a new one e-mail address, keeping original data transfer.
Within a few hrs, the Keepsolid support efficiently resolved such issue, then everything went OK at all !
Thousand thks to the support team !!!
Jean-Paul

Date of experience: May 03, 2024

Reply from KeepSolid VPN Unlimited

Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.


Rated 4 out of 5 stars

Long-time VPN Unlimited User; Recommend Their Service

Been with VPNU for several years. Their service is very reliable. Only been down a very few times. Speeds vary, of course, by the distance from the server you choose to your physical location although sometimes the speed drops for unknown reasons.
I use their browser extensions over the desktop app as I get better speeds that way.

Their support is top-notch as they respond very quickly to any issue you may be having with the service. I recommend VPN Unlimited for your VPN needs.

Date of experience: May 15, 2024

Reply from KeepSolid VPN Unlimited

Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance


Rated 5 out of 5 stars

Great product, great service

Whenever I have had a problem, the support has been quick and helpful. Very happy with the performance of VPN Unlimited.

Date of experience: June 21, 2024

Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)

Advertisement

Rated 5 out of 5 stars

Transfer license, perfect service

I needed support to transfer my license due to a change of email address. The support from the service employee was excellent. Everything worked perfectly. Many thanks

Date of experience: June 11, 2024

Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review. We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it. Have a great time using VPN Unlimited!


Rated 5 out of 5 stars

Perfect Service and function

I took out a very favorable lifetime subscription nine years ago. The service always works perfectly worldwide, so I can access services at home when I'm traveling or abroad from home. The redirection via the VPN client only has a minimal impact on the download speed and data stream.
I can only describe the service as excellent: I had to change my access account because I switched to a different mail provider. The necessary steps were explained to me in detail and my account was transferred immediately (perhaps there should also be a way to complete the process on your own without having to contact customer service). The process involved a multi-stage check to see whether I was authorized to do so, so it was very secure.

Date of experience: June 03, 2024

Reply from KeepSolid VPN Unlimited

Thank you so much for your kind words. We truly appreciate our customers and we strive to provide the best service.
Have a great time using VPN Unlimited.


Rated 1 out of 5 stars

Avoid no real support !

Avoid no real support !

Got a new account yesterday 4.23.24

My support requests or questions were closed without even answering them and I'm having issues and problems with my set up

I have been using VPN for streaming for over 5 years and never accoutered such poor support


Date of experience: April 24, 2024

Reply from KeepSolid VPN Unlimited

Sorry to hear that you are feeling this way.

We have already answered you in ticket #1149097.
If you need further assistance, please contact us again via email.