17,360 total
During the 2nd week of July, 2024 AVAST sent me an advertisement for VPN. This advertisement filed my entire screen. I could not delete this advertisement. AVAST forced me into singing up for VPN. They violated my privacy by accessing my computer. They should quit trying to force customers into buying their proeducts.
Date of experience: July 12, 2024
SId was great in resolving my problem. After doing so he went thru my apps & told me I was good to go. t took him a bit as my issue was not a simple fix.
Rita R needs to learn English better. Customers get frustrated constantly repeating info already on the case #, I understand a few questions , but asking me again to tell he the problem when it all documented. i told her I will not proceed till somebody helps me with the first screen that popped up as I didn't know what was behind it. She wanted me to open a web site & this took 20 minutes to move forward.
In the end she was good & persevered to help us move on. It took too long in my opinion too get the next level of support.
Date of experience: July 14, 2024
Over the past 5 years or more Avast has secured my desktop, laptop and recently cell phone. I have no complaints as long as Avast continue with protection and quality that they have given me so far.
Date of experience: July 14, 2024
Auto renewal completed - £90! I missed the renewal, fair enough thats on me. But trying to get a refund under their 30 day guarantee is almost impossible. One agent tried to argue there had to be something wrong, despite me telling them their own terms. Absolutely awful customer service
Date of experience: July 12, 2024
Reply from Avast
We understand your frustration with the auto-renewal process and the difficulty you experienced when trying to obtain a refund. We strive to provide excellent customer service and apologize that your experience did not meet your expectations. Would you please drop us a direct message through our social accounts so our customer care team can look into this? You can message us directly on Facebook at https://www.facebook.com/avast/ or on Twitter at https://twitter.com/Avast . Thank you.
My Name is RAJ and I have been using Avast for more then 13 years. The First thing I ask anyone to download for their new PC is Avast. I love Avast because it is User friendly and once installed I do not have to worry about Malware or some Virus. Coming to my Experience I do not keep a track, But on daily basis Avast stops me getting to fake websites and also stops Malware or Viruses. It is not an easy task to make someone keep loving a software for these many years. I Congratulate the whole Avast Team for doing a Great Job for more than a decade and keeping me and my PC Safe and Healthy.
Date of experience: July 12, 2023
I have been used Avast solution for more than 20y. And I would like give a honored praise to keeping my data private and safe til now. I knew Avast when I was Technical Instructor for Routing & Switching solutions. since this period I always recommended Avast for all my co-workers and friends. I'm completely confident in all solutions from Avast and hope remain in this way.
Date of experience: July 10, 2024
Straight up the software is super pushy, and to be honest, I tried the premium. It was terrible. Half the software I had to disable due to it preventing me from being able to connect to LAN ethernet connection.
Date of experience: July 12, 2024
Reply from Avast
We understand your frustration with the software's performance. We value your feedback and will use it to improve our product. Would you please drop us a direct message through our social accounts so our customer care team can look into this? You can message us directly on Facebook at https://www.facebook.com/avast/ or on Twitter at https://twitter.com/Avast . Thank you.
Great value for money, simplicity of usage and the peace of mind knowing you are protected by a product that does what it says it will do.
Date of experience: July 13, 2024
I have been with Avast now for approximately 18 months now, in this time I have had no issues with the security when online and the scam results are a lot lower than before I chose Avast. The customer service is very important to me, I have received first class support, even when money is tight. It is nice to be listened to and then explore my options. I highly recommend Avast.
Date of experience: July 10, 2024
Been using Avast for my Computer and Smart phone
for over 5 years
Excellent with any Viruses Avast gets that may be a problem Before it happens
Date of experience: July 13, 2024
My family and I have had Avast for many years now and it has never dissapointed. It's very useful and safe. We are glad it protects our devices.
Date of experience: July 12, 2024
I paid for a year's subscription for the Avast app for my mobile phone. After a few days, the automatic scanning id set up, no longer worked. How can I trust Avast to protect my phone when something as simple as a scheduled scan won't work? It took ages to get a response via email, and when they did, it was just vague workarounds that bore no relation to my problem or phone. I've since uninstalled as I can't trust it.
Date of experience: July 09, 2024
Reply from Avast
We're sorry to hear that you're having issues and we really appreciate you getting in touch. Would you please drop us a direct message through our social accounts so our customer care team can look into this? You can message us directly on Facebook at https://www.facebook.com/avast/ or on Twitter at https://twitter.com/Avast . Thank you.
it lets you know what sites ar no good i am using free at the moment considering to update to full
Date of experience: July 13, 2024
More than ten years of protection, maintenance, anti tracking, driver updates, VPN, and more. Never had a problem. Never been hacked, never been infected.
Customer service has always been very good to handle my inquiries. I can't think of any reason not to recommend AVAST products and services.
Date of experience: August 07, 2023
I've been using Avast for over 10 years and it has not failed me once. Also, it's not heavy on startup process. Incredible security product backed up by professional developers.
Date of experience: July 06, 2024
The ease of installing the software is what has made my experience great.
Date of experience: June 15, 2024
i don't have many complaints mainly because i don't have any expectations. having a security system for my computer hasn't ever been something i deeply thought about ever. even so, i was pleasantly surprised to see this system work! you do regular scans on my pc, and protect me from viruses online, it's something i'm grateful for! if anyone is looking for a simple, great anti-virus system, i'm sure Avast will make you happy! thanks!
Date of experience: July 01, 2024
Fantastic app. Does all it promises and has never let me down in all the years I have used it. It is constantly securing my computer activity in the background and updates are automatic. I am notified if a threat has been secured, which is always good to know.
Queries are resolved quickly and without fuss, and the staff are extremely competent and pleasant. No unmet promises with Avast.
I will remain a supporter for the foreseeable future, based on my years of experience using this app. Love it!
Date of experience: July 03, 2024
recommended by Kim Kamando. so happy i signed up. Avast has been trusted antivirus in our home for many years.
Date of experience: July 09, 2024
Really Solid Free anti virus app probably better than some premium anti virus apps. Been using it since around late 2010s
Date of experience: July 08, 2023
