Horrible
After years and years of seeing their ads or other apps referring me to their services and praising them for being the best credit repair company out there, I finally caved and signed up for their service. They get you by telling you that your consult is free and I think I had a promo so the first month was free but they don’t exactly tell you that there’s no way you can see any results until months and months later (well by the way they move and operate it takes months upon months not sure other companies take quite as long) so by the time you see any minimal results you’ve already given them close to 100 per month for the lowest tier service they offer, which to me seems counter active and will put you in even more debt! They had my case for 3 months now and I haven’t seen one improvement, not a single point to my scores, not a single thing removed from my report and not a single thing that has helped me, if anything I feel like I’m in a worse spot now than before. They’re janky app won’t save the settings you choose so I had to enter them all over again every time I logged in and then they still didn’t listen to my wishes and the options I chose! They also made me spend money to obtain my Experian report because they couldn’t get it, how are you a credit fixing company and you can’t even get my report?!? I had much more success submitting my own disputes to the companies and saw actual results and I’m not even a lawyer and I was winging it every single time. Their staff also tell you different things and no one’s on the same page. I was told for July 2024 I had no balance only to receive multiple emails a week after saying my payment is overdue and then when I brought it up to customer service, they blame me for misinterpreting the convo! I’m sorry but I’m not a child and don’t change answers in my mind to get the result I want! I was specifically told I had no balance and I screen shot the convo to prove it. I wouldn’t use them or recommend them to anyone if you paid me to. Do yourself a favor and read these trust pilot reviews before entering into an agreement with any financial or legal company out there, stop listening to the ads you see in other financial apps! They’re all in each others back pockets and pay each other for the referrals and ads they can care less about whether or not it’s actually a good company they are referring you to!
Date of experience: May 20, 2024