Top quality hosting
Top quality hosting. Easy to use and fantastic customer service
Date of experience: July 25, 2024
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Reviews4.9
432 total
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I left my old host provider because of
I left my old host provider because of their terrible service. Siteground, on the other hand, has excellent customer service. That was the deciding factor in moving my two domains to them.
Date of experience: May 15, 2024
Reply from SiteGround Deutschland
Thank you so much for sharing your experience with us, Ruben. We’re glad to hear that our customer service was a key factor in your decision to move your domains to SiteGround. Our goal is to provide top-notch support to all our clients and your feedback motivates us to keep improving.
Thank you once again for choosing SiteGround. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here whenever you need us!
The support was very helpful and…
The support was very helpful and friendly
Date of experience: July 24, 2024
I can't thank Pavel S Enough
I can't thank Pavel S. enough for his sterling support. As a layman I have very little technical knowledge about how to put a website with WordPress together and I was having a problem with a contact form not sending a notification to my inbox for testing. Pavel checked everything and said the configurations were correct and that why the contact form on the website was not delivering was unusual. He opened a trouble ticket on my behalf and wished me success with my site project. The technical was patient, understanding, and kind. These are character traits not often found in today's hurry-hurry world. Many thanks.
Date of experience: June 06, 2022
Living the concept of modern customer service
Sometimes you come across a hurdle or issue you do not have access or competency yourself to solve, especially if you are using SAS Providers such as Siteground. I simply LOVE the efficency, profficency, quick response time and competency I regularly had the possibility to encounter when working with the siteground service team. Kudos guy, keep it up like this!
Date of experience: January 01, 2023
Absolutely satisfied for over 5 years now
I have been a customer with Siteground for over 5 years now and I have to say that I am absolutely satisfied. I have never experienced any downtime, the pricing is great for the quality you get and the customer service is just fantastic. Friendly, skilled and very quick with a response.
I once was considering moving to another hoster, I had a chat with a customer rep which convinced me to stay and did me a good offer aswell.
All in all I am very satisfied with Siteground, there is no-nonsense, no stuff that you don't need. Just great hosting with all the tools and support that you need.
Date of experience: January 17, 2023
Reply from SiteGround Deutschland
Thank you for being a loyal customer, Maria! We appreciate tha kind words!
As always - great support
As always, the siteground support is just outstanding
great in depth understanding of whats going on, helping you one step at a time, very friendly, timely and on point with their analysis.
Its just how you wish it were with every company.
Date of experience: May 04, 2023
Reply from SiteGround Deutschland
Thank you for your wonderful review! We're delighted to hear you're happy with our support and we'll pass on your kind words to the team.
Siteground has great Customer Care!
Siteground has great Customer Care. The support is always quick to reply an can give you advice or support on every topic related to their service. Best experience with Customer Support I had so far. Keep it up!
Date of experience: August 09, 2022
Best Customer Service Ever
Not only did I get fast responses over chat and very friendly messages. Eliyan P. is a very competent, kind and helpful employee. He provided me with all the information I needed and helped me more than I could have asked for. The world needs more people like him!
Date of experience: May 11, 2023
Reply from SiteGround Deutschland
Thanks for your kind words, Zuzanka! It's a pleasure to hear that Eliyan exceeded your expectations and delivered such excellent customer service. We're dedicated to providing the best service we can to our customers. We will make sure to pass on your feedback to Eliyan. And if you need any further help, please don't hesitate to reach out to us.
Customer service has been a great help…
Customer service has been a great help again. I have been waiting for round about 5 min and I was helped immediately. Well down, site ground customer service is stunning!
Date of experience: February 04, 2023
Reply from SiteGround Deutschland
Thank you for the kind words and for taking the time to review our service and share your experience with us!
Amazing and patient
Amazing and patient. We tried all angles to solve it but unfortunately could not resolve it. But the issue was escalated to the technician to continue to solve. Nevertheless the support was top notch!
Date of experience: October 13, 2022
Fast, well funded reply
Fast, well-funded reply. They use an AI chatbot at the beginning, but the bot reacts when you ask for a human (and the bot was not wrong).
Date of experience: February 05, 2024
The whole team at Siteground is highly…
The whole team at Siteground is highly professional and their mail goal is to assist customers with any questions. Very happy with the customer support team!
Cris
Date of experience: June 26, 2022
My website was down and since I am a…
My website was down and since I am a non teci I needed help with that. I generate my customers over my website so this problem was fundamentally.
The workforce of Siteground fixed it right away. Big thanks!
Date of experience: August 10, 2022
Creative Solutions Are Welcome!
Daniel helped me with a problem regardign temporary domains and came up with an even better solution that I didn't consider myself! Creative Solution and the best possible!
Perfect!
Date of experience: September 29, 2022
15 years ... Fantastic service as always
Highly satisfying service as always (nearby 15 years customer of Siteground). The SG team never disappoints by quick reaction, politeness, patience, clear guidance .... just a joy to experience such a motivated team. Customer service of it's best 24x7.
Date of experience: June 10, 2022
Super support!
Date of experience: August 02, 2024
Many thanks to Lilko for his help
Many thanks to Lilko for his help. He is really very patient and very professional! He solved my problems perfectly and explained them to me in simple language. Really great！
Date of experience: June 12, 2023
Reply from SiteGround Deutschland
Thank you for your kind words about our support, especially Lilko. We appreciate your feedback and will pass it along to him. Thank you for choosing our services.
fast, friendly and very competent
fast, friendly and very competent, best support of hosting provider I have seen so far (in 23 years)
Date of experience: June 05, 2023
Reply from SiteGround Deutschland
Thank you for your kind words! We are glad you are happy with our services and support. We look forward to continuing to provide you with excellent service for many more years to come.
Easy access to experts
Easy access to experts and instant solution to your problems. Thank you SiteGround Team, I really appreciate the efforts.
Date of experience: January 22, 2023
Reply from SiteGround Deutschland
Thank you so much for taking the time to leave us feedback, we truly appreciate it!