11,985 total
My issue occurred at 2am and I was immediately met with support where Stanley S. Made great strides with me for hours to help solve the lag problem in the server! An actual hero helping me clear out the problem allowing for better access of the server and frustrating headaches to leave! Stanley needs a raise and Bisect hosting deserves more credit than they get!
Date of experience: July 14, 2024
A wonderful company that made it extremely easy to set up my unturned server. In fact, I recently applied for a job and hope to get it. If you need server hosting for anything, check these guys out I can highly recommend them!
Date of experience: July 06, 2024
Company Support is extremely, EXTREMELY helpful.
With hosting MC Servers, errors are bound to arise especially when playing with a plethora of mods and modpacks, which BisectHosting provides free of charge for install and setup, the Support Team at BisectHosting is a incredible group of people, and my issues have been resolved time and time again if need be.
Would highly recommend the service, very very affordable.
Date of experience: July 15, 2024
The staff member who helped me was very quick to respond and very professional in their responses (unlike me saying I love you). They were quick to solve the issue I had and made sure any questions I had were answered. Perfect customer service (though a little sad when I didn’t get an I love you back). Thank you very much Justin.
Date of experience: July 16, 2024
"Dallas" servers down, no refund for loss server time, only had up 2 weeks before down for over 2 weeks. No way to switch the server I bought to a different region I have to buy a new one. Kinda ridiculous.
Edit: Resolved. If support tickets were easier then reviews I'd do them more.
Date of experience: July 06, 2024
Reply from BisectHosting
Hi Jacob,
Thank you for your feedback. We're sorry to hear about the issues you've experienced with our Dallas servers. We understand your frustration and appreciate your patience while we worked to get it resolved. Someone from our support team will be reaching out to you shortly to see about compensation for this.
This person was absolutely amazing! Immediate response, and able to help me understand ASAP. Was also so kind during the entire process. Thank you to them!
Date of experience: July 16, 2024
Painfree setup and an easy to use interface. My brother, the kids and I were up and running within 30 minutes and most of that time was debating which mods to use. The server has been stable with no connection problems. Most easier than running the game server from home.
Date of experience: July 08, 2024
Wonderful support from Darian R! Very knowledgeable and very amicable to work with even when stuff simply wasn't working as it should have!
Date of experience: July 16, 2024
The agent was super helpful and chill, managed to work around my own frustration stayed with me until the end kept trying what they could until I had my problem fixed. And the server is now running smoother than before, even on the general FPS.
Date of experience: July 14, 2024
Server was easy enough to set up and get me and my friend on it. There's been almost no issues with the actual use of the server, it's all very good. My only problem is that the server will crash quite frequently, sometimes up to once per hour, and it's not a huge deal but it is quite annoying, which is why I'm rating 4 stars instead of 5.
Date of experience: July 11, 2024
BisectHosting has been one of the worst hosting experiences I’ve personally experienced. My server has been offline for nearly 7 days in Dallas. They initially cited Hurricane Beryl even though pretty much there is 0 outages in the Dallas area as of today by most of the electric companies. Almost all damage by the hurricane was in Houston not Dallas.
There’s been no update, no eta, I don’t even know if my server still has its data. I keep getting told “We’re working on it”.
But for professional hosting a 7 day downtime is absolutely absurd. I’ve also had no compensation outside credit for a few days of downtime.
Date of experience: June 25, 2024
Reply from BisectHosting
Hello Jaccob,
I genuinely apologize for the inconvenience you've experienced with your server being offline for nearly seven days. We understand how critical uptime is for your activities, and I assure you that we are working diligently to resolve the situation.
While most of our Dallas nodes are back online, we are currently dependent on the datacenter to restore full functionality. Unfortunately, natural events like heat waves or hurricanes can impact datacenters, and despite our best efforts, we have limited control over these occurrences.
Regarding your concerns about the initial citation of Hurricane Beryl, it appears there was a misunderstanding, and we deeply regret any confusion this may have caused. While the primary damage was indeed in Houston, our Dallas datacenter faced unexpected complications as well.
We are committed to improving our communication and providing more frequent updates in situations like this. Your data's safety is our top priority, and we will ensure that your server data is secure. We are also exploring better ways to prevent such extended downtimes in the future. We are also happy to compensate you for any downtime you had during this unfortunate outage. We will credit your account accordingly and keep you updated on the status of your server.
Again, I apologize for the inconvenience and thank you for your patience and understanding. If you have any further concerns or questions, please do not hesitate to reach out to our support team.
As a first time server owner, I cannot fault the help and support from the team at Bisect.
Any questions I've had, have been answered within 15 minutes with clear instructions on how to fix any issues I've had.
If you're considering going with Bisect for your services, you will not be disappointed.
Date of experience: July 06, 2024
I just purchased access to your server today coming from a less than great company. After reading the reviews from forbes I decided to place my order with your company. I ran into an issue and I put in a support ticket and was answered by the most helpful operator that I've ever come across in my customer support history. Right off the rip the decision was justified for making the switch.
Date of experience: July 11, 2024
Great hosting service, highly recommend - crazy fast support for questions I had during setup, I think I was responded to in around 20 minutes each time.
Date of experience: July 11, 2024
Reliable servers and phenomenal support service. I've been using this hosting service for years now and have never been disappointed. Support is fast, helpful, and efficient; you really can't ask for anything better
Date of experience: July 15, 2024
Probably having the most affordable price for its plan. Great for a rookie like me who never own a dedicated server before.
Date of experience: July 11, 2024
Darian R. assisted in helping to fix our modded minecraft server and had it up and running in such a short time, really happy with the service!!
Date of experience: July 16, 2024
At the moment I am satisfied when I have needed help they have responded quickly and the server is great I have not suffered crashes or lag 😊.
Date of experience: July 09, 2024
Really great service overall, it did everything in the servers that I wanted it to do, only issue I ever had was the odd time it took a bit longer to start up the server but it was an easy fix.
Date of experience: July 11, 2024
Incredible lightning fast support. Hunter V solved my issue within an hour! I was having disconnection problems with my server, sent over an MTR report and they got it moved over to a new node. Thanks so much!
Date of experience: July 11, 2024
