Best in Factory Equipment

32 minutes ago

DT

Jason is great with communication. He got everything handled on his end in a timely fashion and even showed up to the installation warehouse to ensure everything was as described prior to installation. Highly recommended. I had a somewhat negative experience with a different salesperson about 1 year ago, which put a sour taste in my mouth. Jason corrected these misconceptions about SJF.

3 hours ago

ST

Robert knew exactly what the source of our issue was and helped correct it on the spot. Wait time was not unreasonable either.

An hour ago

JD

It was fairly easy to install. If you have experience. This is not for a beginner consult a pro to install. That being said, it would be nice if you put the amp draw in the description so people could get that ahead of time. It seamed like I searched and searched for the requirement before finding multiple different ones vering from 36 to 60. That is a big swing. That's my only complaint. It shipped fast went up easy and started up without a issue very happy with the unit. I would like to see it come as a kit with the lineset covers and different mounting options. Just to make choosing the different options. Example I got 50 ft linesets I had 2 heads about 30 ft each than I had to figure out how much lineset trough I needed . If it was all in one kit. Outside unit inside unit 25 or 50 ft lineset and the kit to cover. That's my suggestion. Overall I would buy another very happy with it.

15 hours ago

GT

I can't say enough about how friendly and efficiently Ally handles my issue. My F1 IS IMPORTANT to my business and my hobby so having it down was a stress and Ally took care of that stress quickly and easily. Machines break, electronics fail, that's a part of life, but having GREAT customer service and standing behind your product makes those situations easy to deal with! 100% amazing service XTool! Thank you! All my future laser purchases will be your products after this experience!

16 minutes ago

Your personnel are nothing, but professional and courteous Nathan and Paola were very knowledgeable in what they do and got the problem taken care of right away.

7 hours ago

AN

The salesman and service installer were great. I had questions after the installation and they both were very responsive. As well as customer service. Great company!

An hour ago

LA

ONLINE INFORMATION EASY TO ACCESS AND EVALUATE. ORDERING WAS SIMPLE AND THE PRODUCT CAME QUICKLY. THANKS

17 minutes ago

Had a great conversation with sales on the new Aurora Lite laser. Knowledgeable and to the point. Quote arrived quickly and the online payment was easy to complete. Being an existing Thunder customer I know the quality that goes into these products so it was a no brainer to place my order.

A day ago

ST

Easy website to navigate. Helpful agents and shipped earlier than expected. Good quality product.

3 hours ago

MA

Placed an order for the first time with Terra Universal and i received the order quickly. Upon opening the package we noticed a few items were damaged. Getting our issue resolved was fast and easy with great customer service. Great products will order again!