SlideShare a Scribd company logo

Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Kristina Podnar and Carolina Ramirez]

•Download as PPTX, PDF•
•
Digital Customer Experience (DX) Summit
Digital Customer Experience (DX) Summit

GE, RIM (Blackberry), Smith Corona and other large brand names have long been used as sound case studies for business schools. So how did these successful organizations not see and properly respond to digital disruptors? And will your organization respond differently when it’s time comes? This hands-on workshop explores governance as a solution to common enterprise challenges and opportunities in digital disruption (e.g., AR, chatbots, cryptocurrency, security breaches), strategic business shifts that requires digital to follow (e.g., rebranding, supply chain automation) and changes in legal/regulatory environments (e.g., GDPR, POPI).

1 of 22
Disruptor or the Disrupted – What Will Your Organization Be?
Kristina Podnar Digital Governance Consultant
Carolina Ramirez Digital Governance Lead
TODAY
DIGITAL DISRUPTION Any new digital technology, business model, legislation or other event that affects your organization.
DIGITAL OPERATIONS The people and processes your organization uses to deliver online information, products, and services.
DIGITAL GOVERNANCE The framework that your organization uses to make decisions around digital strategy, policy, and standards. Source: Lisa Welchman, Managing Chaos: Digital Governance by Design, Rosenfeld Media, 2015.
How can digital governance help you react to a disruption?
Space for text hereEXERCISE Who is involved in your digital? What is digital for you? 1 2 What are your biggest disruptors? 3
THE IMPACT OF MATURITY Source: Lisa Welchman, Managing Chaos: Digital Governance by Design, Rosenfeld Media, 2015. Responsive Basic Chaos Launch
THE IMPACT OF GOVERNING STYLE Centralized Distributed Decentralized
CENTRALIZED
DISTRIBUTED
DECENTRALIZED
Space for text here What model does your organization follow? DISCUSSION
Recent data privacy laws USE CASE Disrupt the whole organization Require the whole organization to respond
ACCOUNTABILITY & DATA GOVERNANCE • Sponsor & advocate • Delegate authority for compliance execution • Monitor & report on privacy adoption progress • Ensure responsibilities are defined & appropriate individuals are held accountable • Executive leadership • Policy steward • Legal • Regulatory Compliance • IT • Human Resources • Security • Marketing • Communications & PR • Procurement Who is involved? What is their focus?
CONSENT & DATA PROCESSING • Data processing is done for the right reasons • Valid consent is obtained • Consent can be & has not been withdrawn • Marketing • Communications & PR • Legal Who is involved? What is their focus?
INDIVIDUAL RIGHTS • Processes for the “right to be forgotten” • Ability to give a user their data • All rights are clearly documented • Legal • Regulatory Compliance • Human Resources • Marketing • IT Who is involved? What is their focus?
RECORDS • Detailed records of all processing activities are maintained • Legal • Regulatory Compliance • Human Resources • Marketing • IT • Security • Procurement Who is involved? What is their focus?
EXERCISE What elements do you need for change? Activities & indicators for timing Who will you need for your change? Definition of your “digital team” How will you respond to a disruption?
Thanks

More Related Content

Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Kristina Podnar and Carolina Ramirez]

  • 1. Disruptor or the Disrupted – What Will Your Organization Be?
  • 5. DIGITAL DISRUPTION Any new digital technology, business model, legislation or other event that affects your organization.
  • 6. DIGITAL OPERATIONS The people and processes your organization uses to deliver online information, products, and services.
  • 7. DIGITAL GOVERNANCE The framework that your organization uses to make decisions around digital strategy, policy, and standards. Source: Lisa Welchman, Managing Chaos: Digital Governance by Design, Rosenfeld Media, 2015.
  • 8. How can digital governance help you react to a disruption?
  • 9. Space for text hereEXERCISE Who is involved in your digital? What is digital for you? 1 2 What are your biggest disruptors? 3
  • 10. THE IMPACT OF MATURITY Source: Lisa Welchman, Managing Chaos: Digital Governance by Design, Rosenfeld Media, 2015. Responsive Basic Chaos Launch
  • 11. THE IMPACT OF GOVERNING STYLE Centralized Distributed Decentralized
  • 15. Space for text here What model does your organization follow? DISCUSSION
  • 16. Recent data privacy laws USE CASE Disrupt the whole organization Require the whole organization to respond
  • 17. ACCOUNTABILITY & DATA GOVERNANCE • Sponsor & advocate • Delegate authority for compliance execution • Monitor & report on privacy adoption progress • Ensure responsibilities are defined & appropriate individuals are held accountable • Executive leadership • Policy steward • Legal • Regulatory Compliance • IT • Human Resources • Security • Marketing • Communications & PR • Procurement Who is involved? What is their focus?
  • 18. CONSENT & DATA PROCESSING • Data processing is done for the right reasons • Valid consent is obtained • Consent can be & has not been withdrawn • Marketing • Communications & PR • Legal Who is involved? What is their focus?
  • 19. INDIVIDUAL RIGHTS • Processes for the “right to be forgotten” • Ability to give a user their data • All rights are clearly documented • Legal • Regulatory Compliance • Human Resources • Marketing • IT Who is involved? What is their focus?
  • 20. RECORDS • Detailed records of all processing activities are maintained • Legal • Regulatory Compliance • Human Resources • Marketing • IT • Security • Procurement Who is involved? What is their focus?
  • 21. EXERCISE What elements do you need for change? Activities & indicators for timing Who will you need for your change? Definition of your “digital team” How will you respond to a disruption?