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eCollaboration a Focus on Wiki In The Workplace

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Philippe Scheimann
Philippe Scheimann

This document discusses the use of wikis for collaboration in the workplace. It defines wikis and outlines some of their main concepts. It then discusses why wikis can enable collaboration by pooling talent and building a shared information infrastructure, but also notes potential downsides like a lack of knowledge sharing culture or security concerns. The document provides examples of how wikis can be used for corporate knowledge bases, project management, marketing plans, and more. It concludes with some recommendations for using wikis effectively and lists some popular wiki platforms.

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Ecollaboration a Focus on wiki in the workplace Philippe @ Scheimann .org MSc MBA Management Technologist, Internet Veteran www.orayala.com
Agenda Definition Concepts Why & Why not Uses Recommendations
What is a Wiki? In ‘ plain English ’ Ward Cunningham : "the simplest online database that could possibly work"
Main concepts
Simple Not so Example
Quickly Really
When Collaborating ? Goal congruence How much do you trust the other party ? High Complexity How complex is the transaction ? See articles in www.orayala.com
Natural Uncertainty Goal Congruence LO LO HI HI COLLABORATE MAKE BUY Informate Automate
Natural Uncertainty LO LO HI HI TEAM HIERARCHY MARKET Informate Automate Goal Congruence
Why collaborating Pool of talent for problem solving Build information infrastructure Improve collaboration Opportunity to contribute Greater flexibility Transparent process
Why not collaborating No culture of knowledge sharing Keep traditional communication channels Keep old technology Security - fear of Wiki vandalism No corporate incentives Fear, uncertainty and doubt
Bistro & wiki ? See article Difference between
Bistro - Good old’time
 
Wiki Complexity Plugin e.g. Slideshow Macro e.g. google results Widgets e.g youtube Templates Access rights Interface with other systems
Uses Corporate “wikipedia” Virtual water cooler Info on products & services Corporate “How Tos” Project management Knowledge base External facing clients
Wiki for Everyone e.g: Docs people are working on Marketing plan R&D FAQ in a start-up as a preparation for fund raising
Advantages Central space Dynamic Information Allows community ownership Increases collective intelligence Decrease email workload
Some drawbacks Word Copy/paste: not straightforward Anarchy
Recommendations Guidelines Don’t do anything stupid  (Sun) Have people communicate about the things they find interesting or where they have expertise. Keep it simple Assume good will Get a good admin
Wiki examples Tiddlywiki : personal web notebook Forum Nokia SDN Network Chekmate.org IHE wiki Popular wiki engines: MediaWiki, Socialtext, Confluence
Try Your Own Wiki Wiki Choice Wizard http:// www.wikimatrix.org/wizard.php
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eCollaboration a Focus on Wiki In The Workplace

  • 1. Ecollaboration a Focus on wiki in the workplace Philippe @ Scheimann .org MSc MBA Management Technologist, Internet Veteran www.orayala.com
  • 2. Agenda Definition Concepts Why & Why not Uses Recommendations
  • 3. What is a Wiki? In ‘ plain English ’ Ward Cunningham : "the simplest online database that could possibly work"
  • 5. Simple Not so Example
  • 7. When Collaborating ? Goal congruence How much do you trust the other party ? High Complexity How complex is the transaction ? See articles in www.orayala.com
  • 8. Natural Uncertainty Goal Congruence LO LO HI HI COLLABORATE MAKE BUY Informate Automate
  • 9. Natural Uncertainty LO LO HI HI TEAM HIERARCHY MARKET Informate Automate Goal Congruence
  • 10. Why collaborating Pool of talent for problem solving Build information infrastructure Improve collaboration Opportunity to contribute Greater flexibility Transparent process
  • 11. Why not collaborating No culture of knowledge sharing Keep traditional communication channels Keep old technology Security - fear of Wiki vandalism No corporate incentives Fear, uncertainty and doubt
  • 12. Bistro & wiki ? See article Difference between
  • 13. Bistro - Good old’time
  • 14.  
  • 15. Wiki Complexity Plugin e.g. Slideshow Macro e.g. google results Widgets e.g youtube Templates Access rights Interface with other systems
  • 16. Uses Corporate “wikipedia” Virtual water cooler Info on products & services Corporate “How Tos” Project management Knowledge base External facing clients
  • 17. Wiki for Everyone e.g: Docs people are working on Marketing plan R&D FAQ in a start-up as a preparation for fund raising
  • 18. Advantages Central space Dynamic Information Allows community ownership Increases collective intelligence Decrease email workload
  • 19. Some drawbacks Word Copy/paste: not straightforward Anarchy
  • 20. Recommendations Guidelines Don’t do anything stupid  (Sun) Have people communicate about the things they find interesting or where they have expertise. Keep it simple Assume good will Get a good admin
  • 21. Wiki examples Tiddlywiki : personal web notebook Forum Nokia SDN Network Chekmate.org IHE wiki Popular wiki engines: MediaWiki, Socialtext, Confluence
  • 22. Try Your Own Wiki Wiki Choice Wizard http:// www.wikimatrix.org/wizard.php