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Why Care About UX

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David Chou
David Chou

This document discusses the importance of user experience in software. It notes that over 60% of total cost of ownership over five years is from people costs like staffing, downtime, and training. It argues that user interfaces should focus on the user and prioritize compelling experiences. Silverlight is highlighted as a tool that can provide consistent cross-platform experiences with media and animation while connecting to data and services. The document advocates that Microsoft's platforms and tools allow for powerful yet accessible user interfaces.

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Why User Experience Matters Tim Marshall CTO Neudesic
User: Addict or Human?
What is software?
For Sponsors…
Users The User Interface is the Application to users.
Where is the user?
The Reality of Costs People-Intensive Nature Drives Costs Over 60% of TCO over a five year period is driven by people costs 70 60 50 40 30 20 10 0 Staff Costs Downtime Training Software Hardware Sources: IDC, Microsoft Primary Quantitative Research
• When is the last time you wow’d somebody? • Somebody other than another developer?
Barbarians at the gate
Designer & Developer Tooling Server Vista Web Desktop Designer Developer Look, behavior, brand, Function, deployment, data, Media and emotional connection security, operational integrity & RIA
Why Care About UX
Silverlight Benefits Compelling Cross-Platform User Experiences Seamless, fast installation for end users • Consistent experiences on Mac / Windows • Stunning vector-based graphics, media, text, animation and overlay • Dramatically improved performance for AJAX enabled Web sites • Flexible programming model with collaboration tools Based on the .NET Framework • Choice of development languages • Integration with existing Web technologies • Role specific tools for designers / developers • Low cost, high quality media HD to Mobile w/ SMPTE VC-1 • Broad media ecosystem • Tools for live and on-demand publishing • Connected to data, servers and services Easily mash-up and incorporate services and data • Increase discoverability/searchability • Rapidly scale applications with Silverlight Streaming service •
Office – The most used Application in the Enterprise
Architectural Implications • Centrally Managed, Distributed Execution • Better Performance, More Responsive Systems • Better use of existing hardware • More productive user interface • Green screen, Windows, Web, WPF (e) • Stronger Software Engineering Environment • Structured/Defined Languages • Less ‘Postback’ type complexities
A User Interface for SOA XAML – Service Realization SOA Principals • • Data-bound Loosely Coupled • Separation of UI and Service • Cross Platform • Mac, Linux, Windows • Open Protocols • XAML is published • Focused on Capability • A whole new host of ‘controls’ and patterns are emerging
Popfly
Is it going to happen? Web XAML • • Microsoft… Ubiquitous • • Windows, Mac, Linux Cross Platform • • More powerful than what Creative Explosion came before • Massive reuse • Copy and Paste just like • Market Urgency – Customer HTML Driven • An opportunity to upstage the competition
Business Sponsor$ • Improved Employee Productivity • Lower Training Costs • Reduced Business Process Cycle Times • Possibly reduced ‘errors’ in the process • Better Return on Assets • Hardware is being leveraged more successfully • Shrinking data centers • Market Opportunity (Customer Experience) • Better customer experience for customer facing business assets • Improved Business Insight • Harder to quantify… but business folks snatch this up.
What if?
Is it Eye Candy?

More Related Content

Why Care About UX

  • 1. Why User Experience Matters Tim Marshall CTO Neudesic
  • 5. Users The User Interface is the Application to users.
  • 6. Where is the user?
  • 7. The Reality of Costs People-Intensive Nature Drives Costs Over 60% of TCO over a five year period is driven by people costs 70 60 50 40 30 20 10 0 Staff Costs Downtime Training Software Hardware Sources: IDC, Microsoft Primary Quantitative Research
  • 8. • When is the last time you wow’d somebody? • Somebody other than another developer?
  • 10. Designer & Developer Tooling Server Vista Web Desktop Designer Developer Look, behavior, brand, Function, deployment, data, Media and emotional connection security, operational integrity & RIA
  • 12. Silverlight Benefits Compelling Cross-Platform User Experiences Seamless, fast installation for end users • Consistent experiences on Mac / Windows • Stunning vector-based graphics, media, text, animation and overlay • Dramatically improved performance for AJAX enabled Web sites • Flexible programming model with collaboration tools Based on the .NET Framework • Choice of development languages • Integration with existing Web technologies • Role specific tools for designers / developers • Low cost, high quality media HD to Mobile w/ SMPTE VC-1 • Broad media ecosystem • Tools for live and on-demand publishing • Connected to data, servers and services Easily mash-up and incorporate services and data • Increase discoverability/searchability • Rapidly scale applications with Silverlight Streaming service •
  • 13. Office – The most used Application in the Enterprise
  • 14. Architectural Implications • Centrally Managed, Distributed Execution • Better Performance, More Responsive Systems • Better use of existing hardware • More productive user interface • Green screen, Windows, Web, WPF (e) • Stronger Software Engineering Environment • Structured/Defined Languages • Less ‘Postback’ type complexities
  • 15. A User Interface for SOA XAML – Service Realization SOA Principals • • Data-bound Loosely Coupled • Separation of UI and Service • Cross Platform • Mac, Linux, Windows • Open Protocols • XAML is published • Focused on Capability • A whole new host of ‘controls’ and patterns are emerging
  • 17. Is it going to happen? Web XAML • • Microsoft… Ubiquitous • • Windows, Mac, Linux Cross Platform • • More powerful than what Creative Explosion came before • Massive reuse • Copy and Paste just like • Market Urgency – Customer HTML Driven • An opportunity to upstage the competition
  • 18. Business Sponsor$ • Improved Employee Productivity • Lower Training Costs • Reduced Business Process Cycle Times • Possibly reduced ‘errors’ in the process • Better Return on Assets • Hardware is being leveraged more successfully • Shrinking data centers • Market Opportunity (Customer Experience) • Better customer experience for customer facing business assets • Improved Business Insight • Harder to quantify… but business folks snatch this up.
  • 20. Is it Eye Candy?