What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove
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This document discusses how ERP systems are struggling to keep up with changing business priorities and customer expectations in today's digital economy. While over 80% of large companies have ERP systems, only 27% of IT budgets are dedicated to them, and satisfaction remains low due to issues like complexity, rigidity and costs. The document advocates differentiating high-speed, agile capabilities from the core, low-speed ERP system using service-oriented architecture. This would allow companies to more quickly meet changing customer demands while still maintaining governance and standardization for the core business functions handled by ERP.
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What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove
- 1. What’s beyond ERP ? New normal ERP? Ludo Van den Kerckhove MP Across Technology
- 4. For the first time in history, 1700 worldwide CEO’s claim “Technology will be the most influential factor for our business in the next 3 – 5 years” Trend study IBM, 2012 Coincides with behavioral shift ...
- 5. “Customer Experience” The new buzzwords in the board rooms ...
- 6. In the Experience Economy, customers will ask you 4 THINGS
- 7. Make my life easier
- 8. Track and challenge me
- 9. Treat me as unique
- 10. Be fair and transparent
- 11. GREAT! But how do companies keep their promises? Purpose (what customers want) Promise Performance (what you say you will do) (what you do) source: Dave Gray
- 12. • High speed low speed They struggle: Can ERP help?
- 13. >80% 27% Large Companies have ERP IT-cost dedicated to ERP Source CIONET ERP survey
- 14. >80% 27% Large Companies having an IT-cost dedicated to ERP ERP And yet, satisfaction is low complexity, rigidity, lack of user friendliness, costs...
- 15. “Nobody gets fired for keeping SAP ” (*) (*) Oracle or MS adepts feel free to replace … Even with a low satisfaction rate, companies seem to accept that ERP is a given? Source CIONET ERP survey
- 16. Spot the differences! Sources: Forrester, Gartner & IBM Top Business Priorities 1. Drive the business transformation with technology 2. Increasing enterprise growth 3. Attracting & retaining new customers 4. Reducing enterprise costs 5. Innovation (creating new products & services) 6. Delivering operational results
- 17. ERP only + classic IT behavior is OUT ERP + high speed is IN
- 18. One size fits all Zero Risk
- 20. Combine two tactics High Speed Low Speed of change of change High opportunity for High opportunity for customer driven innovations cost reduction and standardization High rate of change Slower rate of change Changes have local impact in business and Changes have high impact on overall risks should be taken business and risks should be limited Empowerment of (local) business Central governance
- 21. Big impact on Your Organization Your Culture Your Architecture
- 22. Differentiate high speed capabilities For agility ERP = CORE
- 23. SOA enables your enterprise’s “App Store” reconnecting both worlds
- 25. Signs of this trend on the market …
- 26. “By 2016 the Chief Marketing Officer (CMO) will have more IT budget than the CIO.”
- 28. Thank you! www.a-cross.com/technology @AcrossTech