What is Zenoss as a Service?

What is Zenoss as a Service?
Pete LoBrutto – Staff Product Manager
@PeterLoBrutto
Nick Turner – Director, IT Operations
@NickClarkTurner

© 2017 All Rights Reserved CONFIDENTIAL 2
Additional Session
Zenoss as a Service: How to Get There
Wednesday @ 11:45am (LONE STAR BALLROOM F)
Presenters
Nick Turner – Director, IT Operations
Jacob Keith – Staff Deployment Architect

Agenda
Pete:
• What is Zenoss as a Service (ZaaS)?
• Why ZaaS?
Nick:
• Who is using ZaaS and Where?
• What to Expect
• ZaaS Details and Benefits
• Available Services
• Available Training
Q & A

Zenoss as a Service (ZaaS)
• Complete Zenoss product delivered ’as a Service’
• Fully managed deployment with 99.9% uptime in AWS
• Data isolation with individual managed instances (like ServiceNow SaaS model)
• Lightweight collector appliance install and VPN are only customer requirements

Deployment Options
ZENOSS ON PREMISES ZENOSS AS A SERVICE (ZAAS)
Capabilities
UNIFIED MONITORING & EVENT MANAGEMENT  
SERVICE IMPACT  
ANALYTICS  
Management
ZENOSS SUPPORT  
DAY-TO-DAY MANAGEMENT  
MAINTENANCE  
FAILURE RECOVERY  
TIME TO RECOVERY*  
Getting Started
LOCATION Your Infrastructure Hosted by Zenoss
DEPLOYMENT Your IT Staff or Professional Services Deployed by Zenoss
DATA STORAGE LOCATION Your Site Cloud
* Time to recovery for ZaaS is guaranteed by your Zenoss service-level agreement (SLA)

ZaaS – Responsibilities
Customer
Provision Cloud Instance No CapEx Required
Add / Remove Users, Change User Roles Deploy Virtual Collector Appliance
Add / Remove ZenPacks Link Collector to Cloud Instance
Focus on Managing Zenoss Focus on Business Outcomes
Continuously Improve Best Practices Realize the Value of Zenoss

ZaaS Monitoring – Market Willingness
• Adoption of cloud-delivered monitoring tools has hit a tipping point
 Market, analysts and customers confirm growing SaaS ITIM adoption
 Customers realizing time-to-value and cost benefits (no CAPEX)
 CAB members and other customers exploring running Zenoss in AWS
 U.S. Intelligence Community embracing AWS (GovCloud, C2S Cloud)

ZaaS Monitoring – Experience
• Higher customer satisfaction
 Predictable, homogenous environment
 Accessibility for Services and Support
• Customers benefit from our
increasing ZaaS expertise

Sample ZaaS Customers
ZaaS Customers On-Premises to ZaaS
Migrations

Global Reach
45,207 licensed resources with 120 collectors
deployed around the world

ZaaS – What to Expect
• Subscribe to Zenoss Service Dynamics or Resource Manager
• Deployment services packages and training courses available
Purchase
• Customer receives welcome letter from Zenoss Customer Care Team
• Zenoss provisions customer cloud instance
• Customer deploys virtual collector appliance and links to cloud instance
Onboarding
• Customer receives deployment services and training
Deployment
Services
& Training
• Zenoss Basic and Premium support options available
• Zenoss Community ZenPacks are supported by the Community only
• Customer and partner-developed ZenPacks are not supported by Zenoss
• ZenPacks developed by Zenoss Professional Services may be supported
under a separate Statement of Work (SOW)
Support
• Scheduled periodic maintenance is performed during business hours (U.S. Central Time)
• At least one maintenance window per quarter
• Customers will receive at least 24 hour notice depending on scope of window
Maintenance
CUSTOMER
JOURNEY

ZaaS Offering Growth
AWS Regions
• US-East (Virginia)
• Asia-Pacific (Sydney)
Collector Appliances Available
•
•
• /
•

Tuning and Health Reports
Quarterly Tuning and Health Reports
• Master Resource Evaluation
(CPU, RAM, Swap, Disk Usage)
• Collector Resource Evaluation
(CPU, RAM, Swap Usage)
• UI Responsiveness
• Collector data point/workload
evaluation
• Modeling Health
• Event Management/Console Health
• User Access Review
• Available ZenPack Updates

Security Practices
• Same product security
• Role-based access control
 Restricted Admins w/multi-factor authentication
• AWS Shared Responsibility Model
• SOC1/2/3 Report
• AWS Inspector AMI scanning
• Penetration tests
• Annual 3rd party
• Build vulnerability scanning
• Isolated customer environments / unique credentials
• Email notifications pass domain-based authentication,
reporting and conformance (DMARC)
• Weekly audit log scans
• Backups encrypted in transit and at rest

Disaster Recovery and Maintenance
• Daily Backups and Replication
 Time Zone Based Nightly Backups
 Geographic Redundancy
 Verification Scan
• Weekly Scans
 Database Integrity
 Database Optimization
 File System Optimization
• Success and Failures Event in ZaaS Operations Zenoss Instance
• ”Cold” Snapshots taken prior to every maintenance

Zenoss Best Practice Monitoring
• Proactive Monitoring
• Predictive Thresholds
• Early Warnings
• Performance/Processing
• Critical ZenPacks
 Control Center
 Linux Monitor
 Amazon Web Services
 PagerDuty Official
 Slack Notifications
 Web-Based Synthetic
Transactions

ZaaS – Available Services
Integrate with technologies
across your IT ecosystem
Get setup and started
with Zenoss software
Development
Services
Deployment
Services
Integration
Services
• Startup Assistance Packages *NEW*
• Rollout Packages *NEW*
• Custom advisory services
• Hourly rates and bundles
• Remote WebEx sessions
• Custom Development of ZenPacks
via hourly rates and bundles
(Professional Services already has
expertise with a number of
technologies including APC, Arista,
Aruba, Dynatrace Gomez, F5 BigIP,
Juniper, Pure Storage, RabbitMQ,
Tivoli Storage Manager, and more)
Extend capabilities through
custom development

ZaaS – Available Training
ZP Development
Training
Monitoring
Training
Service Impact & Analytics
Training
• Monitoring I Training
• Monitoring II Training
• ZenPack Development Training• Service Impact Training
• Analytics Training

Questions

What is Zenoss as a Service?

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