SlideShare a Scribd company logo

Webinar on Proven Strategies for Powerful B2E Mobile Apps

•
•
Synoptek (previously Indusa)
Synoptek (previously Indusa)

Indusa recently conducts a Webinar on "Proven strategies for powerful B2E mobile apps: Industry, security, and ERP considerations". This webinar discussed how enterprise mobility brings both benefits and concerns to a business. It also highlighted the use of IBM Worklight and the reasons clients are investing in it. The webinar then showcased some use cases on how organizations who have adopted enterprise mobility and benefits they reaped. The session included a walk through on Field Service ROI and see how a field service mobile app built on a cross platform can increase your ROI.

Related slideshows

Universal Software
Universal SoftwareUniversal Software
Universal Software
 
Dynamics Day 2014: Microsoft Dynamics CRM - Client Success Stories - Beef + Lamb
Dynamics Day 2014: Microsoft Dynamics CRM - Client Success Stories - Beef + LambDynamics Day 2014: Microsoft Dynamics CRM - Client Success Stories - Beef + Lamb
Dynamics Day 2014: Microsoft Dynamics CRM - Client Success Stories - Beef + Lamb
 
Igniting Application Testing with AI + Automation
Igniting Application Testing with AI + Automation Igniting Application Testing with AI + Automation
Igniting Application Testing with AI + Automation
 
1 of 35
Proven Strategies for Powerful Business-to-Employee Mobile Apps Industry, Security, and ERP considerations Participate in the conversation online! @IndusaITSol @IBMMobile #IBMMobile or #B2Emobility
© 2014 INDUSA 2 AGENDA 4 2 3 5 1
4 2 3 5 © 2014 INDUSA 3 1 AGENDA
Enterprise mobility is an organization’s ability to digitally connect and conduct business with employees, suppliers, partners, and customers from any location and in real time across devices and applications. Enterprises Running LOB apps © 2014 INDUSA 4 Ongoing, long-term journey Richer ways of working Expand investment Increase automation Raise productivity Corporate employees around the world are mobile employees Employees Store sensitive company data on mobile devices Devices are carried by mobile workers now on an average 57% 72% 3 Employees Discussing custom mobile apps Discussing a corporate app store Devices on corporate networks will be mobile devices by 2015 71% 66% 59% 1/2 Why enterprise mobility? Source: Ernst and Young
Like any technology, enterprise mobility brings both benefits and concerns to a business Benefits • Improved employee productivity • Improved availability • Improved customer support • Streamlined communications • Reduced operational costs • More secure access • Increased sales revenue • Competitive differentiation • Reduced sales cycle Concerns • Reliable connectivity • Offline working • Security and compliance • Visibility about the future and changing technologies • Awareness • Manageability • Unclear ROI © 2014 INDUSA 5
© 2014 INDUSA 6 Security and Compliance • BYOD • Encryption • Digital authentication certificates • Immediate quarantine • Remote locking • Wiping Offline productivity • Single sign-on • Synching capability Heterogeneity • BYOD •Numerous device models • Mobile operating systems • Device specific features • Device specific usage pattern Line of Business Integration • Legacy apps • Cloud apps • Social networks Visibility • Real time • Proactive alerts • Reporting & analytics Mobile Application Management Mobile Application Management provides control over applications, whether in a BYOD or company-provided environment
1 2 4 2 3 5 © 2014 INDUSA 7 AGENDA
z Operations Manage and enforce app versions Track problems that affect UX © 2014 INDUSA 8 IBM Worklight Mobile apps go deeper than front-end UI Front-end Back-end 30% of the value and effort is visible (mobile UI) 70% of the value and effort lies under the surface Short time to market Web? Hybrid? Native? Teamwork Industrialize dev Integrate with SDLC Ensuring continued support in a quick-changing landscape Security Data protection Push upgrades App security User authentication User engagement Connect to back-end Efficient and flexible push notifications Track and leverage location Offline availability B2E app distribution
Supporting all mobile application development models Pure web Hybrid Pure native Web-Native Continuum © 2014 INDUSA 9 • HTML5, JS, and CSS3 (full site or m.site) • Quicker and cheaper way to mobile • Sub-optimal experience • HTML5, JS, and CSS • Usually leverages Cordova • Downloadable, app store presence, push capabilities • Can use native APIs • As previous • + more responsive, available offline • Web + native code • Optimized user experience with native screens, controls, and navigation • App fully adjusted to OS • Some screens are multi-platform when makes sense • App fully adjusted to OS • Best attainable user experience • Unique development effort per OS, costly to maintain Mobile web site (browser access) Native shell enclosing external m.site Pre-package d HTML5 resources HTML5 + native UI Mostly native, some HTML5 screens Pure native IBM Worklight
Quality Assurance Server Runtime Studio Console © 2014 INDUSA 10 Introducing the new IBM Worklight Platform Integrated mobile app development with continuous delivery Application Center Application Scanning Development Continuous Delivery Application Scanning Detect code vulnerabilities at the time of development Quality Assurance Collect beta test feedback, crashes and analyze user sentiment Foundation Development, Runtime, Operations Console & Private Store IBM Worklight
11 © 2014 INDUSA 11 Why do clients invest in IBM Worklight? The Worklight Platform helps… •Quickly develop and deploy mobile apps •Reach more devices and more users •Deliver exceptional mobile experiences •Ensure application security on mobile devices •Extensible foundation for analytics & campaign management •Achieve higher quality apps more efficiently … resulting in: •ROI per project  250-350% •Reduced design & build costs  50-70% •Decrease in integration & testing  45-65% •Time-to-Implement  1.5-to-3x faster •Increased asset reuse  50-75% •Decrease in maint/upgrade costs  40-80% As application patterns have shifted over time, Worklight is built to optimize integration, reuse skills, and deliver mobile apps faster
IBM Worklight Gartner has recognized IBM as a Leader in the Magic Quadrant for Mobile Platforms © 2014 INDUSA 12 12 Magic Quadrant for Mobile Application Development Platforms Ian Finley, Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van Huizen Aug 7, 2013 “As unprecedented numbers of enterprises build mobile applications, the mobile application development platform market continues to grow and evolve rapidly.” This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The full report is available at http://ibm.co/13TU2Dm Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
1 2 3 4 2 3 5 © 2014 INDUSA 13 AGENDA
Eight questions every business should ask before implementing enterprise mobility © 2014 INDUSA 14
© 2014 INDUSA 15 Extend the Enterprise Create secure, seamless, context-aware experiences for a connected world • Determine enterprise mobile priorities • Assess and align today’s capabilities with tomorrow’s needs • Deploy, operate and refine your mobile environment • Design a great user experience • Implement an appropriate solution to contain costs and maximize user experience • Test with real devices, real locations and real carrier networks • Support mobile applications by integrating them with a mobile architecture and a converged infrastructure • Complete integration with backend applications or systems Strategizing the mobility landscape
Role Specific Apps and Services Board portals Management support apps Foundation Services, Tools and Capabilities © 2014 INDUSA 16 Role specific apps- sales, inspection, service MDM, containerization Mobile email Unified comms. Third-party cloud services Mobile app dev. Mobile testing App management Collaboration Key platforms such as SAP, AX, salesforce.com Infrastructure Wi-Fi Cellular Satellite Servers to support mobile needs Source: Gartner Key components of a B2E architecture
© 2014 INDUSA 17 23% more firms meet team sales quotas when employing a sales mobility strategy - Aberdeen Research “ ” • Decreased selling efficiency • Outdated pipeline intelligence • Reduced worker morale Challenges • Transparency • Customer awareness • Regulatory compliance Needs • Reduced selling costs and sales cycle • Higher quota attainment • Improved intelligence • Stronger worker morale • Real-time txns Benefits • Account management • Lead management • Access to ERP • Travel management • Reports • Reference literature • Utilities Solution The field sales mobility landscape
CHALLENGE SOLUTION Industry: Pharma Sales team: 60 Platform: Native iOS © 2014 INDUSA 18 Highlights of the Solution A Field Sales App integrated with SAP, which is accessible anytime, anywhere from the client site using a mobile device A leading Pharma sought to mobilize the field sales process and get real time reporting and minimizing missed sales quota Facilitates a new sales channel to accept sales order Integrates with existing ERP Real-time access to critical information related to customers and their location Price verification, customer profiling, CRM and contract reference tracking Show demo Videos, Animations, Images at any place or time Access inventory and pricing systems to enable creation of new quotes Place and process orders in real time, complete with delivery dates “For a long time, I was facing several challenges in managing my sales team. I had issues with delayed response & decision making. After implementing the field sales app I have seen a marked reduction in overheads & a shorter sales cycle. With this marked improvement in customer satisfaction, my sales team is better utilized and my sales processes more productive.” VP Sales Leading Pharma company Use case: Field sales for a pharmaceutical company
Field sales mobility provides a complete CRM, real-time capability, and processes sales quotations Process sales quotations © 2014 INDUSA 19 on the field Manage your leads & customer history in real time A complete CRM on your mobile device Benefits • Empowers the sales team on the field • Real-time order placement and intimation of inventory status • Reduction in overheads related to unnecessary paper work, phone calls, visits, etc. • Boost in sales and better standing against competition • Better visibility into sales data with optimum routing feature for sales calls • Smaller sales cycle • Increase in customer satisfaction • Better employee utilization
Field procurement mobility landscape • Control purchase © 2014 INDUSA 20 function • Inventory management • Process procurement efficiency • Monitoring Challenges • Stock availability • Real time pricing variations • Quality parameters, shipment • Lost raw materials Needs • Reduced purchase price of key RM • Improved material tracking and handling • Efficient inventory management • Real-time procurement management • Analytics, reports and other documentation Benefits • Access to inventory management system, ERP • Mobile data capture • Dashboards • Messaging • Barcode scanning Solution Organizations are seeing over 34% productivity gains through mobilization of their field procurement processes. -Aberdeen Research “ ”
CHALLENGE SOLUTION A Field Procurement Application, connected with the enterprise ERP, facilitates agro commodities procurement from rural markets Industry: Manufacturing and Retail Team: 120 Platform: Android A leading textile manufacturer wanted to streamline field procurement of cotton Highlights of the Solution Connects with in-house ERP and regulates the agro-procurement process Control purchase price, quantity and quality through the system © 2014 INDUSA 21 Supplier, quality and quantity history available MIS/Reports available as soon as data get synced with server Synchronization of real-time data with inventory Updated procurement quantity available and procurement rates “The overall trend for mobilization and the consumerization of IT required an internal review of all relevant business areas and the real need for support. In consequence we needed and still need to improve the awareness about information & data ownership as well as the related security aspects. As an outcome, first positively challenged mobilized business processes have been enabled and more are to follow.” CIO, Leading cotton textile manufacturer in the world Use case: Field procurement for a manufacturing and retail firm
Field procurement mobility reduces time and cost, enhances productivity, and assures improved accuracy of data © 2014 INDUSA 22 Receipt Procurement Truck dispatch Benefits • Reduce time and cost of data entry • Eliminate human error • Enhance productivity • Approve requests • Real-time entry with real-time updates • Efficient search functionality • Faster and more accurate data entry
Field services mobility landscape • Visibility delays • Delay in response • Schedule delay • Duplication of entries • Poor decision making © 2014 INDUSA 23 Challenges • Transparency • Service cycle • Consumer awareness Needs • Maximize equipment uptime • Extend asset longevity • Reduce service costs • Reduce knowledge bottlenecks • Enhanced productivity • Real time information updates • Improved customer satisfaction Benefits • Manage service orders • Managing routes and directions • Manage customers & equipment history • Expense and time management • Integration with ERP Solution Market penetration for field service applications has reached only 25% of the addressable market. - Gartner “ ”
Use case: Field service for a manufacturing firm CHALLENGE SOLUTION A Field Service App that boosts the productivity and effectiveness through seamless real time order management & support © 2014 INDUSA 24 A leading elevator manufacturer wanted to streamline field service operations Industry: Manufacturing Service team: 1000 Platform: Cross platform Highlights of the Solution “There is a drastic improvement in management visibility and control of the service operation. We have reduced overall travel distances by more than 10,000 miles per year. We managed to improve the number of calls per day per technician by 24.7%. Real time diagnosis, resolution and analytics is helping us more than we had anticipated.” Director, IT Leader in Elevator Manufacturing Manage service order Perform checklist validation Manage problems diagnosed and resolutions Offline access Manage equipment history and parts replacement Report expenses incurred Submit work receipt with photo proof of product serviced Timesheet and Expense management
Field services mobility provides routing, customer history, work order placement, and the ability to collaborate Benefits • Enable a consistent, connected user experience across multiple devices • Optimum routing for service calls • Improve employee productivity • Real-time information • Better decision making • Facilitate real-time collaboration • Increased revenue and profitability • Delighted customers / repeated orders Service App Dashboard © 2014 INDUSA 25 Task listing Routing
1 2 3 4 4 2 3 5 © 2014 INDUSA 26 AGENDA
A closer look at the mFieldService end-to-end process © 2014 INDUSA 27
© 2014 INDUSA 28 mField Service Demo
Enterprise Mobility •200 field engineers •5 years •Licensing •App development •Device procurement •Voice & data plans •Maintenance & upgradation • IT training •Administration © 2014 INDUSA 29 Overall Gain $7.8mn •Quicker customer service • Fuel savings •Savings in phone cost •Reduction in overtime cost •Faster payment cycles •Reputational gains •Dispatcher cost ROI •$6.62mn return •Payback in just 10 months Total Cost of Ownership $1.25mn (Forrester) Field Service ROI
1 2 3 4 4 2 3 5 © 2014 INDUSA 30 AGENDA
Mobility technology continues to evolve; enterprise mobility management and multiplatform tools may impact your business Multiplatform/ multi-architecture mobile AD tools Developing B2C & B2E apps for a multiplatform world High precision location sensing Geomagnetics, beacons, image recognition, smart lighting Wearables New peripherals create new experiences and challenges New WiFi standards Time to refresh your WiFi architecture and infrastructure? Enterprise Mobility Management The evolution of multiplatform MDM, EFSS, containerization Mobile + Internet of Things A new consumer innovation frontier LTE Superior performance and latency benefits many apps Metrics and instrumentation What are users doing? What problems is the app experiencing? Source: Gartner © 2014 INDUSA 31
Preparing for a mobile future in your business © 2014 INDUSA 32 Develop a mobile strategy. Identify enterprise mobility touch points across the organization. Address security concerns upfront. Revisit your customer demographics. Be in it for the long-term. Use the power of data analytics to your advantage.
Indusa delivers business solutions through technology Industries • Discrete and process manufacturing • Professional services • Public sector • Education • Healthcare • Retail Practices • Enterprise mobility • ERP • SharePoint • Custom development • Business intelligence • Application support and maintenance • Quality assurance and testing Partnerships • IBM Global Business Partner •Microsoft Gold and Silver Competencies • Oracle Gold Partner • Samsung Partner Business solutions through technology © 2014 INDUSA 33 Technology Consulting System Integrator IT Services Headquarters: Chicago, US Dev Center: Ahmedabad, India Sales Office: London, UK SEI CMM Level 4 (process maturity) ISO 9001:2008 (quality mgmt) ISO 27001:2005 (security) 80% of client relationships last over 8 years
© 2014 INDUSA 34 Key clients snapshot
Thank You! Indusa Website: www.indusa.com T: 1-630-424-1800 Manan Thakkar: manan.thakkar@indusa.com Address: INDUSA Technical Corp. 1 TransAm Plaza Dr., Suite 350 Oakbrook Terrace, IL 60181, USA IBM (Ken Bartlett): krbartle@us.ibm.com Continue the conversation on Twitter: @IndusaITSol @IBMMobile #IBMMobile or #B2Emobility

More Related Content

Webinar on Proven Strategies for Powerful B2E Mobile Apps

  • 1. Proven Strategies for Powerful Business-to-Employee Mobile Apps Industry, Security, and ERP considerations Participate in the conversation online! @IndusaITSol @IBMMobile #IBMMobile or #B2Emobility
  • 2. © 2014 INDUSA 2 AGENDA 4 2 3 5 1
  • 3. 4 2 3 5 © 2014 INDUSA 3 1 AGENDA
  • 4. Enterprise mobility is an organization’s ability to digitally connect and conduct business with employees, suppliers, partners, and customers from any location and in real time across devices and applications. Enterprises Running LOB apps © 2014 INDUSA 4 Ongoing, long-term journey Richer ways of working Expand investment Increase automation Raise productivity Corporate employees around the world are mobile employees Employees Store sensitive company data on mobile devices Devices are carried by mobile workers now on an average 57% 72% 3 Employees Discussing custom mobile apps Discussing a corporate app store Devices on corporate networks will be mobile devices by 2015 71% 66% 59% 1/2 Why enterprise mobility? Source: Ernst and Young
  • 5. Like any technology, enterprise mobility brings both benefits and concerns to a business Benefits • Improved employee productivity • Improved availability • Improved customer support • Streamlined communications • Reduced operational costs • More secure access • Increased sales revenue • Competitive differentiation • Reduced sales cycle Concerns • Reliable connectivity • Offline working • Security and compliance • Visibility about the future and changing technologies • Awareness • Manageability • Unclear ROI © 2014 INDUSA 5
  • 6. © 2014 INDUSA 6 Security and Compliance • BYOD • Encryption • Digital authentication certificates • Immediate quarantine • Remote locking • Wiping Offline productivity • Single sign-on • Synching capability Heterogeneity • BYOD •Numerous device models • Mobile operating systems • Device specific features • Device specific usage pattern Line of Business Integration • Legacy apps • Cloud apps • Social networks Visibility • Real time • Proactive alerts • Reporting & analytics Mobile Application Management Mobile Application Management provides control over applications, whether in a BYOD or company-provided environment
  • 7. 1 2 4 2 3 5 © 2014 INDUSA 7 AGENDA
  • 8. z Operations Manage and enforce app versions Track problems that affect UX © 2014 INDUSA 8 IBM Worklight Mobile apps go deeper than front-end UI Front-end Back-end 30% of the value and effort is visible (mobile UI) 70% of the value and effort lies under the surface Short time to market Web? Hybrid? Native? Teamwork Industrialize dev Integrate with SDLC Ensuring continued support in a quick-changing landscape Security Data protection Push upgrades App security User authentication User engagement Connect to back-end Efficient and flexible push notifications Track and leverage location Offline availability B2E app distribution
  • 9. Supporting all mobile application development models Pure web Hybrid Pure native Web-Native Continuum © 2014 INDUSA 9 • HTML5, JS, and CSS3 (full site or m.site) • Quicker and cheaper way to mobile • Sub-optimal experience • HTML5, JS, and CSS • Usually leverages Cordova • Downloadable, app store presence, push capabilities • Can use native APIs • As previous • + more responsive, available offline • Web + native code • Optimized user experience with native screens, controls, and navigation • App fully adjusted to OS • Some screens are multi-platform when makes sense • App fully adjusted to OS • Best attainable user experience • Unique development effort per OS, costly to maintain Mobile web site (browser access) Native shell enclosing external m.site Pre-package d HTML5 resources HTML5 + native UI Mostly native, some HTML5 screens Pure native IBM Worklight
  • 10. Quality Assurance Server Runtime Studio Console © 2014 INDUSA 10 Introducing the new IBM Worklight Platform Integrated mobile app development with continuous delivery Application Center Application Scanning Development Continuous Delivery Application Scanning Detect code vulnerabilities at the time of development Quality Assurance Collect beta test feedback, crashes and analyze user sentiment Foundation Development, Runtime, Operations Console & Private Store IBM Worklight
  • 11. 11 © 2014 INDUSA 11 Why do clients invest in IBM Worklight? The Worklight Platform helps… •Quickly develop and deploy mobile apps •Reach more devices and more users •Deliver exceptional mobile experiences •Ensure application security on mobile devices •Extensible foundation for analytics & campaign management •Achieve higher quality apps more efficiently … resulting in: •ROI per project  250-350% •Reduced design & build costs  50-70% •Decrease in integration & testing  45-65% •Time-to-Implement  1.5-to-3x faster •Increased asset reuse  50-75% •Decrease in maint/upgrade costs  40-80% As application patterns have shifted over time, Worklight is built to optimize integration, reuse skills, and deliver mobile apps faster
  • 12. IBM Worklight Gartner has recognized IBM as a Leader in the Magic Quadrant for Mobile Platforms © 2014 INDUSA 12 12 Magic Quadrant for Mobile Application Development Platforms Ian Finley, Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van Huizen Aug 7, 2013 “As unprecedented numbers of enterprises build mobile applications, the mobile application development platform market continues to grow and evolve rapidly.” This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The full report is available at http://ibm.co/13TU2Dm Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
  • 13. 1 2 3 4 2 3 5 © 2014 INDUSA 13 AGENDA
  • 14. Eight questions every business should ask before implementing enterprise mobility © 2014 INDUSA 14
  • 15. © 2014 INDUSA 15 Extend the Enterprise Create secure, seamless, context-aware experiences for a connected world • Determine enterprise mobile priorities • Assess and align today’s capabilities with tomorrow’s needs • Deploy, operate and refine your mobile environment • Design a great user experience • Implement an appropriate solution to contain costs and maximize user experience • Test with real devices, real locations and real carrier networks • Support mobile applications by integrating them with a mobile architecture and a converged infrastructure • Complete integration with backend applications or systems Strategizing the mobility landscape
  • 16. Role Specific Apps and Services Board portals Management support apps Foundation Services, Tools and Capabilities © 2014 INDUSA 16 Role specific apps- sales, inspection, service MDM, containerization Mobile email Unified comms. Third-party cloud services Mobile app dev. Mobile testing App management Collaboration Key platforms such as SAP, AX, salesforce.com Infrastructure Wi-Fi Cellular Satellite Servers to support mobile needs Source: Gartner Key components of a B2E architecture
  • 17. © 2014 INDUSA 17 23% more firms meet team sales quotas when employing a sales mobility strategy - Aberdeen Research “ ” • Decreased selling efficiency • Outdated pipeline intelligence • Reduced worker morale Challenges • Transparency • Customer awareness • Regulatory compliance Needs • Reduced selling costs and sales cycle • Higher quota attainment • Improved intelligence • Stronger worker morale • Real-time txns Benefits • Account management • Lead management • Access to ERP • Travel management • Reports • Reference literature • Utilities Solution The field sales mobility landscape
  • 18. CHALLENGE SOLUTION Industry: Pharma Sales team: 60 Platform: Native iOS © 2014 INDUSA 18 Highlights of the Solution A Field Sales App integrated with SAP, which is accessible anytime, anywhere from the client site using a mobile device A leading Pharma sought to mobilize the field sales process and get real time reporting and minimizing missed sales quota Facilitates a new sales channel to accept sales order Integrates with existing ERP Real-time access to critical information related to customers and their location Price verification, customer profiling, CRM and contract reference tracking Show demo Videos, Animations, Images at any place or time Access inventory and pricing systems to enable creation of new quotes Place and process orders in real time, complete with delivery dates “For a long time, I was facing several challenges in managing my sales team. I had issues with delayed response & decision making. After implementing the field sales app I have seen a marked reduction in overheads & a shorter sales cycle. With this marked improvement in customer satisfaction, my sales team is better utilized and my sales processes more productive.” VP Sales Leading Pharma company Use case: Field sales for a pharmaceutical company
  • 19. Field sales mobility provides a complete CRM, real-time capability, and processes sales quotations Process sales quotations © 2014 INDUSA 19 on the field Manage your leads & customer history in real time A complete CRM on your mobile device Benefits • Empowers the sales team on the field • Real-time order placement and intimation of inventory status • Reduction in overheads related to unnecessary paper work, phone calls, visits, etc. • Boost in sales and better standing against competition • Better visibility into sales data with optimum routing feature for sales calls • Smaller sales cycle • Increase in customer satisfaction • Better employee utilization
  • 20. Field procurement mobility landscape • Control purchase © 2014 INDUSA 20 function • Inventory management • Process procurement efficiency • Monitoring Challenges • Stock availability • Real time pricing variations • Quality parameters, shipment • Lost raw materials Needs • Reduced purchase price of key RM • Improved material tracking and handling • Efficient inventory management • Real-time procurement management • Analytics, reports and other documentation Benefits • Access to inventory management system, ERP • Mobile data capture • Dashboards • Messaging • Barcode scanning Solution Organizations are seeing over 34% productivity gains through mobilization of their field procurement processes. -Aberdeen Research “ ”
  • 21. CHALLENGE SOLUTION A Field Procurement Application, connected with the enterprise ERP, facilitates agro commodities procurement from rural markets Industry: Manufacturing and Retail Team: 120 Platform: Android A leading textile manufacturer wanted to streamline field procurement of cotton Highlights of the Solution Connects with in-house ERP and regulates the agro-procurement process Control purchase price, quantity and quality through the system © 2014 INDUSA 21 Supplier, quality and quantity history available MIS/Reports available as soon as data get synced with server Synchronization of real-time data with inventory Updated procurement quantity available and procurement rates “The overall trend for mobilization and the consumerization of IT required an internal review of all relevant business areas and the real need for support. In consequence we needed and still need to improve the awareness about information & data ownership as well as the related security aspects. As an outcome, first positively challenged mobilized business processes have been enabled and more are to follow.” CIO, Leading cotton textile manufacturer in the world Use case: Field procurement for a manufacturing and retail firm
  • 22. Field procurement mobility reduces time and cost, enhances productivity, and assures improved accuracy of data © 2014 INDUSA 22 Receipt Procurement Truck dispatch Benefits • Reduce time and cost of data entry • Eliminate human error • Enhance productivity • Approve requests • Real-time entry with real-time updates • Efficient search functionality • Faster and more accurate data entry
  • 23. Field services mobility landscape • Visibility delays • Delay in response • Schedule delay • Duplication of entries • Poor decision making © 2014 INDUSA 23 Challenges • Transparency • Service cycle • Consumer awareness Needs • Maximize equipment uptime • Extend asset longevity • Reduce service costs • Reduce knowledge bottlenecks • Enhanced productivity • Real time information updates • Improved customer satisfaction Benefits • Manage service orders • Managing routes and directions • Manage customers & equipment history • Expense and time management • Integration with ERP Solution Market penetration for field service applications has reached only 25% of the addressable market. - Gartner “ ”
  • 24. Use case: Field service for a manufacturing firm CHALLENGE SOLUTION A Field Service App that boosts the productivity and effectiveness through seamless real time order management & support © 2014 INDUSA 24 A leading elevator manufacturer wanted to streamline field service operations Industry: Manufacturing Service team: 1000 Platform: Cross platform Highlights of the Solution “There is a drastic improvement in management visibility and control of the service operation. We have reduced overall travel distances by more than 10,000 miles per year. We managed to improve the number of calls per day per technician by 24.7%. Real time diagnosis, resolution and analytics is helping us more than we had anticipated.” Director, IT Leader in Elevator Manufacturing Manage service order Perform checklist validation Manage problems diagnosed and resolutions Offline access Manage equipment history and parts replacement Report expenses incurred Submit work receipt with photo proof of product serviced Timesheet and Expense management
  • 25. Field services mobility provides routing, customer history, work order placement, and the ability to collaborate Benefits • Enable a consistent, connected user experience across multiple devices • Optimum routing for service calls • Improve employee productivity • Real-time information • Better decision making • Facilitate real-time collaboration • Increased revenue and profitability • Delighted customers / repeated orders Service App Dashboard © 2014 INDUSA 25 Task listing Routing
  • 26. 1 2 3 4 4 2 3 5 © 2014 INDUSA 26 AGENDA
  • 27. A closer look at the mFieldService end-to-end process © 2014 INDUSA 27
  • 28. © 2014 INDUSA 28 mField Service Demo
  • 29. Enterprise Mobility •200 field engineers •5 years •Licensing •App development •Device procurement •Voice & data plans •Maintenance & upgradation • IT training •Administration © 2014 INDUSA 29 Overall Gain $7.8mn •Quicker customer service • Fuel savings •Savings in phone cost •Reduction in overtime cost •Faster payment cycles •Reputational gains •Dispatcher cost ROI •$6.62mn return •Payback in just 10 months Total Cost of Ownership $1.25mn (Forrester) Field Service ROI
  • 30. 1 2 3 4 4 2 3 5 © 2014 INDUSA 30 AGENDA
  • 31. Mobility technology continues to evolve; enterprise mobility management and multiplatform tools may impact your business Multiplatform/ multi-architecture mobile AD tools Developing B2C & B2E apps for a multiplatform world High precision location sensing Geomagnetics, beacons, image recognition, smart lighting Wearables New peripherals create new experiences and challenges New WiFi standards Time to refresh your WiFi architecture and infrastructure? Enterprise Mobility Management The evolution of multiplatform MDM, EFSS, containerization Mobile + Internet of Things A new consumer innovation frontier LTE Superior performance and latency benefits many apps Metrics and instrumentation What are users doing? What problems is the app experiencing? Source: Gartner © 2014 INDUSA 31
  • 32. Preparing for a mobile future in your business © 2014 INDUSA 32 Develop a mobile strategy. Identify enterprise mobility touch points across the organization. Address security concerns upfront. Revisit your customer demographics. Be in it for the long-term. Use the power of data analytics to your advantage.
  • 33. Indusa delivers business solutions through technology Industries • Discrete and process manufacturing • Professional services • Public sector • Education • Healthcare • Retail Practices • Enterprise mobility • ERP • SharePoint • Custom development • Business intelligence • Application support and maintenance • Quality assurance and testing Partnerships • IBM Global Business Partner •Microsoft Gold and Silver Competencies • Oracle Gold Partner • Samsung Partner Business solutions through technology © 2014 INDUSA 33 Technology Consulting System Integrator IT Services Headquarters: Chicago, US Dev Center: Ahmedabad, India Sales Office: London, UK SEI CMM Level 4 (process maturity) ISO 9001:2008 (quality mgmt) ISO 27001:2005 (security) 80% of client relationships last over 8 years
  • 34. © 2014 INDUSA 34 Key clients snapshot
  • 35. Thank You! Indusa Website: www.indusa.com T: 1-630-424-1800 Manan Thakkar: manan.thakkar@indusa.com Address: INDUSA Technical Corp. 1 TransAm Plaza Dr., Suite 350 Oakbrook Terrace, IL 60181, USA IBM (Ken Bartlett): krbartle@us.ibm.com Continue the conversation on Twitter: @IndusaITSol @IBMMobile #IBMMobile or #B2Emobility