Vistage CEO Session
- 1. Insights on Scaling & Growing Your Business to be Best in the World
Scaling, Growth & Talent
Roshan Thiran
roshan.thiran@leaderonomics.com
www.facebook.com/roshanthiran.leaderonomics
www.linkedin.com/in/
- 2. Are the “world’s best” leaders
born or developed? Is
leadership genetic or learned?
Question
- 3. Growth
Time
My “Best in the World” Experience
10. Johnson & Johnson
Industry : Healthcare
Function: HR
Global Role
9. GE Asia Pacific
Industry : Multi
Function: HR
Asia Role
7. GE Aircraft
Industry : Aviation
CFO & Biz Leader
8. GE Crotonville
Industry : Multi
Function: HR
Learning Leader
6. GE CIG
Industry : Multi
Function: IT
Project Mgmt Global
5. GE Capital
Industry : Financial Service
Function: Finance/Sourcing
Europe Leader
4. NBC Universal
Industry : Media
Function: Finance
Product Leader
1. GE Investments
Industry : Investment Banking
Function: Business Dev
Individual Contributor
3. GE GCS
Industry : Oil & Gas
Function: Finance
Inventory Mgmt
2. GE International
Industry : Multi
Function: Finance
Analyst Global
12. Leaderonomics
Industry : Multi
Function: CEO
Business leader
11. Star Media Group
Industry : Media
Function: CEO
Business leader
- 5. So, what does this mean?
Clearly,
because of high performance leadership
- 7. Leadership is . . .
Attentiveness
Assertiveness
Responsibility
Diligence
Dependability
Obedience
Loyalty
Thoroughness
Truthfulness
Initiative
Hospitality
Humility
Forgiveness
Tolerance
Compassion
Sincerity
CReativity
Having followers
Persuasiveness
Virtue
Vision
Deference
Discretion
BOLDNESS
Determination
Gratefulness
Self-Control
Sensitivity
Thriftiness
Generosity
Punctuality
Proactiviness
Purpose
Enthusiasm
Availability
Orderliness
Resourcefulness
Flexibility
Wisdomped
Innovation
Execution
- 8. If we invested in people and
taught every single skill listed on
the previous slide, would we be
able to “create” leaders?
Question
- 12. Time
Current Reality – Self Awareness
Ability/Achievement
Decision-making
GAP
Purpose/Vision
The Essence of Leadership is . . .
Learning/
Execution/
Action
GAP
Clarity of Goal
Clarity of Where We Are
Clarity of The Plan
- 16. 70% of all Change or Transformation programs
Our research on Change has the following findings on
transformation projects:
•100% of all “Successful” projects had a good technical
solution/approach to it
•98% of all “Unsuccessful” projects had a good technical
solution/approach to it
- 18. My Research on Organisational Constraints
THE 4 CONSTRAINTS SUFFOCATING MOST ORGANISATIONS
Note: The 4 constraints model is based on the work of
Roshan Thiran who spent more than 20 years studying
various successful and failed organisations. The model is
copyrighted to him and has been used in many successful
organisational growth, transformation and scaling projects
- 23. GE’s Transformation under Jack Welch
1981 2000
$27.2B
1.6B
404,000
9 - 11
1 - 2%
$130 B
12.9B
• Revenues
• Net Income
• Businesses
• Worldwide
Employment
• Management
Layers
• Productivity
- 45 Businesses
- 350 Product Lines
- 2 Global Bus.
• Divested 30% of ‘80 Sales
• Invested $21B in
Acquisitions
• 20+% Avg. Annual Yield for
Shareholders
• Net result of Acquisitions/
Divestitures/Rationalizations
• Reshaping the Decision
Making Process
• Six Sigma
• Work-Out
• Best Practices
• Boundaryless Behavior
- 11 Unique
Businesses
- All Global
270,000
4 - 5
8.5%
Extracted from GE Field Book by Robert Slater
- 24. History of Transformation under Jack
Biz Model, Structure, Culture & Leadership all
required for success
Biz Model & Structural
Revolution
Fix, Sell, Close
• 350 Business Units
• 400 000 Employees
• US - based
• Stagnant stock price
• Bureaucratic
Cultural & Leadership
Revolution
Speed, Simplicity, Self
Confidence
• 20 core business
• 276 000 Employees
• Global – 42% revenues int’l
• Double digit growth
• “Boundaryless”
The
80’s
The
90’s
Extracted from GE Case Study – Harvard Business School Case
- 25. Time
^ New Product Introduction
Quick Market Intelligence
Order to Remittance
Supplier Partnership Extracted from GE Field Book by Robert Slater
Work-Out / Town Meetings/Action Workout:
Belief: empowerment, bureaucracy busting, action vs wait for boss for instructions
“Copy Shamelessly” Initiative: QMI, NPI, SP, OTR
Belief: looking outside GE vs all great ideas are in GE
Bullet Train:
Belief: continuous improvement vs improve when requested
Change Acceleration Process:
Belief: Change can be fast and successful vs slow & painful
Globalisation Strategic Initiatives:
Belief: The world is our market vs US is our market
Making Customers Winners:
Belief: Customers are key vs customers are a pain
Six Sigma Quality
Belief: Data driven decisions vs gut-feel
Digitization
Belief: Value People vs People are dispensable
high
low
Intensity
of
Change
Innovation
Stages of Jack’s Culture & Leadership Change
- 26. “For performance to go any higher,
the limitation is not competency,
…it is culture.”
Joseph Tan
CEO, Leaderonomics Good Monday
- 27. Part 1 – Destroy yourself first (leadership)
• Are you the right leader to scale your organization?
• Do you have the right skills to lead the organization
into this new era?
• Do you have “beliefs” about
the way the organization
should be run that will hold
you back from scaling?
• You have to UNLEARN
everything and RELEARN
everything
- 28. CORPORATE SERVICES
Trusted talent growth partner of companies
from multiple industries
COMMUNITY
Leadership development for kids, youth,
university students and NGOs
MEDIA
Engaging content in text, audio and video and
interactive mediums
Part 2 – Destroy Your Biz Model
1. Move from “Pharmacy” to “Hospital”
2. Build Digital business to DESTROY our core business
- 29. Red Ocean
CUSTOMER VALUE PROPOSITION
What did we change?
Product selling
(‘Pharmaceutical
company’)
Diagnosis
(‘Hospital’)
99.9% of
training/learning
organisations
Blue Ocean
- 30. Part 3 – Eliminate Old “Processes” and
structures and create new ones for scale
1. Revamped entire value chain – 1 person per account to scalable processes with
center of expertise in each area
2. Create digital infrastructure and leverage technology for consistent processes
- 31. New structure in
Corporate Services
to improve
efficiency and
agility in customer
service, and quality
of delivery
Customer team
Deep diagnosis and data analysis to
optimise solutions
Design & Impact team
Designing and executing impactful
learning experiences
Content team
Developing world-class content
Rethinking Corporate Services
PROCESSES/STRUCTURE
To scale current Corporate Services offerings to 10x levels
- 32. Brand Content
COEs for
functions –
Finance & IT
Product
management
Team to own and
lead enterprise-
level initiatives to
eliminate
duplication of
efforts in divisions
Setting up Enterprise
PROCESSES/STRUCTURE
Overall organisational synergies and leverage
- 33. Building infrastructure to support BD and client servicing
1. Back-end customer management
• Track data, monitor execution and produce reports for greater
sales efficiency, customer intimacy and incentive for
customers to lock in long-term
2. Front-end engagement
• Designing new customer centric platforms to lead potential
customers from discovery stage to engaging Leaderonomics
for products and services
TECHNOLOGY INFRASTRUCTURE
Customer happiness systems
- 36. Our Key Result Areas
To achieve by 31 December 2015
Revenue: xx
Income: xx
Be A
Leaderonomer
10 T1 NPS >8.5
PDP
- 37. Our Cultural Beliefs
• I actively seek out and lead
collaborative opportunities
Be Synergistic
• I take personal ownership to deliver
on all expectations entrusted to me
Be Accountable
• I am open to honest and authentic
conversations and feedback
Be Courageous
• I find opportunity in all circumstances
and will adapt myself to thrive in
them
Be Agile
• I accept challenges and exceed
expectations in all that I do
Be Excellent
- 38. Our Experiential ‘Rituals’
• Weekly customer synergy session
(CSS).
Be Synergistic
• 5 crucial conversations a year.Be Accountable
• Monthly ‘courageous conversations’.Be Courageous
• “Going Beyond” Projects.Be Agile
• “Going Beyond” AwardsBe Excellent
- 40. Personal Constraints
What are these constraints stopping you from becoming the best?
Do you BELIEVE you can?
Are you willing to go through
the pain of LEARNING?
- 41. How many of you like
to learn?
Question to the class
- 42. “Learning… the process by which change in
knowledge or skills is acquired through
learning or experience”
Key Questions:
1. Change?
2. Learning
3. Experience
Learning….
- 45. 1. What percentage of people reach their target weight ?
2. What percentage of people maintain their target weight?
3. What percentage of people quit smoking and never start again?
4. What percentage of people quit smoking after a physical crisis?
5. What percentage of re-engineering efforts are successful?
6. What percent of companies on the 1955 Fortune 100 list are still
around today?
7. What percent of Fortune 500 companies on the 1970 list had vanished
by 1985?
8. What percent of executives in Fortune 500 companies who had
financial losses in 1993-1994 attributed it to poor leadership and lack of change?
Change Quiz
- 46. 1. What percentage of people reach their target weight ?
2. What percentage of people maintain their target weight?
3. What percentage of people quit smoking and never start again?
4. What percentage of people quit smoking after a physical crisis?
5. What percentage of re-engineering efforts are successful?
6. What percent of companies on the 1955 Fortune 100 list are still
around today?
7. What percent of Fortune 500 companies on the 1970 list had vanished
by 1985?
8. What percent of executives in Fortune 500 companies who had
financial losses in 1993-1994 attributed it to poor leadership and lack of change?
4%
1%
16%
43%
30%
32%
41%
>50%
Change Quiz
- 47. Learning is painful….
“I listen, and I forget; I see, and I understand; I do, and I can” – Confucius
Source: Pesquisa IBM; Whitmore, “Coaching for Desempenho”
- 49. • 70% of learning is through EXPERIENCE:
- Seek new experiences and always accumulate new experiences
- Volunteer for special projects that will stretch you and force you to learn and
gain new perspectives
• 20% of learning is through FEEDBACK:
- Ask for feedback from your bosses, peers and subordinates.
- Take 360 degrees feedback and schedule weekly/monthly feedback sessions
- Give feedback to others when it is appropriate and needed
• 10% of learning is through NEW SKILL DEVELOPMENT:
- Find time to practice whatever you learn. Attend training to grow
- Take time to learn online or through reading new material.
- Always look for ways to improve yourself – be better tomorrow than you are
today -
The 70-20-10 way to keep Learning & Growing:
- 50. In Summary: Becoming the Best in the World
Organisational
constraints
• Business Model
• Leadership
• Process/Structure
• Culture
Personal
constraints
• Belief
• Pain of Learning
What is constraining us from succeeding?
How do we overcome?
New experiences
Continuous Feedback
New Skill Development