User Experience: Process and Guidelines
- 5. ?
?
User
Who is the user?
- 10. ?
?
User
How should it work?
- 14. ?
?
User
Does it work?
- 16. “You want to watch the first season
of ‘Friends’. How would you find it
on this site?
http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/
- 17. Heuristics testing
Eg. Nielsen’s heuristics:
1. Visibility of system status
2. Match between system and the real world
3. User control and freedom
4. Consistency and standards
5. Error prevention
6. Recognition rather than recall
7. Flexibility and efficiency of use
8. Aesthetic and minimalist design
9. Help users recognize, diagnose, and recover from
errors
10. Help and documentation
bit.ly/H0yaff
- 19. Feedback implementation
Positive
comments
or
findings
Make
sure
these
features
stay
Minor
issues
Unable
to
implement
in
this
phase
Cosmetic/minor
issue
Showstopper/Road
Block
Significant
detriment
to
user
Result
in
a
loss
of
sales
- 22. Make sure you know:
Business Goals
User Goals
Are they the same?
Ask why it is being (re) designed
- 35. What can I do here?
More info Add to cart
More info Add to cart
- 66. 19 seconds
X 1000 visitors per day
= 19000 seconds per day
= 13 hours per day
= 197 days per year!
- 71. Loss of control can be stressful!
http://upload.wikimedia.org/wikipedia/commons/c/ce/Australian_Slippery_Road_Surface_sign.png
- 80. Techniques
Who is your
Observation
user?
Personas
Scenarios
How should it Sketching
work?
Prototyping
Hallway Testing
Does it work?
Heuristic Evaluation
Usability Testing
- 81. Guidelines
1. Ask why
2. Context is everything
3. Help them get started
4. Make it obvious
5. Keep it ‘affording’
6. Make it readable
- 82. Guidelines
7. Take it off slowly
8. Keep the user informed
9. Let the computer do the work
10. Give the user control
- 83. Say hello
Nirish Shakya
Dan Sorvik
nshakya@objectivedigital.com
dsorvik@objectivedigital.com
0431 170 608
0401 595 884
@NirishShakya
@DanSorvik
301/15 Lime Street
King Street Wharf
www.ObjectiveDigital.com Sydney NSW 2000