ThousandEyes EMEA - Why 74% of IT Teams Are Not Ready for the Cloud
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The document discusses challenges that IT teams face when migrating to the cloud. It finds that 74% of IT teams are not fully ready for the cloud. Key challenges include: growing tool sprawl without visibility across tools; native cloud monitoring tools like CloudWatch not meeting the needs of network operations teams; and the difficulty of monitoring internet connectivity which is important for assessing cloud performance. It provides best practices for IT teams, such as updating their monitoring stack to cover cloud infrastructure and the internet, establishing common monitoring platforms, and integrating and automating monitoring.
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ThousandEyes EMEA - Why 74% of IT Teams Are Not Ready for the Cloud
- 1. Why 74% of IT Teams Are Not Ready for the Cloud IanWaters, Director of Solutions Marketing,ThousandEyes Tim Hale, Senior Solutions Engineer,ThousandEyes
- 2. @ThousandEyes • Welcome & Introduction • Cloud Migration: From an Operations Lens • Cloud Monitoring Challenges • Best Practices for a Cloud-Centric ITOps • Demo • Q&A Agenda 2 Tim Hale Senior Solutions Engineer thale@thousandeyes.com @timlhale Ian Waters Director of Solutions Marketing iwaters@thousandeyes.com @iawaters
- 3. @ThousandEyes About ThousandEyes Network Intelligence solution that helps you understand performance from every user to every application over any network Routing User App End-to-End Performance Data User Experience App Performance Routing Topology Network Topology Enterprise, Endpoint and Cloud Agents Network Connectivity Device Performance 18/20 top SaaS companies 4/5 top UK banks 50+ Fortune 500 companies 8/10 top global software companies 3
- 4. Cloud Migration: From an Operations Lens
- 5. @ThousandEyes EMA Primary Research • Primary research conducted by Enterprise Management Associates (EMA) • Over 250 IT professional across North America and Europe – Directly involved in making decisions on networking & cloud strategy • Supplemented by a number of deep dive interviews • Available on the ThousandEyes Resource Centre – https://www.thousandeyes.com/resources 5
- 6. @ThousandEyes It Used to Be that You Controlled Everything On-premises, IT-controlled monolithic, device-centric… Branch Office Branch Office Branch Office Branch Office Data Center CRM ERP Flow PCAP SNMP Productivity 6
- 7. @ThousandEyes To Networks and Services You Don’t Control Cloud-based, Internet-dependent, distributed, app & service-centric CRM ERP PCAP SNMP Productivity Flow Branch Office Branch Office Branch Office Branch Office Data Center CRM ERP Flow PCAP SNMP Productivity Customer DNS Provider User SaaS IaaS CDN CDN DNS DNS Provider Security Provider Remote Worker/Device IoT Device API IaaS Branch Office Branch Office Branch Office Branch Office Data Center Office 365 Salesforce SAP Cloud 7
- 8. @ThousandEyes Operations Processes Change in the Cloud IT Assets You Don’t Control Evidence Escalate?? IT Assets You Control Find Fix 8
- 9. @ThousandEyes Reality Check: How Difficult is to Evidence & Escalate? 2% 8% 20% 21% 31% 12% 7% 0% 5% 10% 15% 20% 25% 30% 35% Extremely difficultDifficultSomewhat difficultNeither difficult nor easy (incomplete picture) Somewhat easyEasyExtremely easy 30% express very high difficulty to find evidence & escalate 21% lack a complete picture of the problem 9
- 10. While the cloud enables agility, you are trading away control and visibility
- 12. @ThousandEyes Challenges to Network Management and Monitoring in the Public Cloud • Tool growth • Tool failure • Ineffective cloud-native tools • Internet connectivity is hard to monitor • Assembling the big picture isn’t easy
- 13. @ThousandEyes Tool Growth: The Folly of “Don’t Worry, Buy Another Tool” Everyone is adding tools for the cloud • 32% report significant tool growth • 52% report slight tool growth 13 22% 22% 25% 26% 40% Visibility gaps between tools Broken processes Skills gaps Cost Security risk Top challenges of cloud-driven tool expansion
- 14. @ThousandEyes Tool Failure: At Least One Tool Will Let You Down Three-quarters of network managers had an incumbent tool fail in the cloud • 39% had to find another solution • 35% customized the tool 14 Common reasons for tool failure • Complexity (44%) • Poor cloud execution (35%)
- 15. @ThousandEyes Ineffective Cloud-Native Tools: CloudWatch is Not for NetOps • 99% of network teams use cloud-native monitoring tools • Only 55% consider them particularly helpful to network operations • Useful for tracking network costs, not for performance management 15 “I don’t find [AWS CloudWatch] useful. It requires a lot more fine- tuning and extrapolation to make it useful for [NetOps].” Senior network architect, global media company “Native tools that come from Azure are not ready for prime-time. We can get the data we need, but you have to build the tools yourself. That’s no fun.” Network architect, large North American retailer
- 16. @ThousandEyes 92% of NetOps Teams See Challenges with Native Cloud Monitoring Services 16 28% 24% 24% 23% 18% 18% 16% 14% 8% Resiliency - monitoring service goes down when cloud provider goes down No end-to-end view across provider's regions/availability zones Internal network monitoring tools cannot effectively collect/integrate data from these services Lack of industry standards for data/metrics Relevance - metrics do not offer enough networking-related insights Business value - too expensive for the visibility it provides No end-to-end view across multiple cloud providers Granularity - monitoring intervals are too long None - we perceive no weaknesses
- 17. @ThousandEyes Internet Data Essential to Performance Management • 95% of NetOps teams assess cloud QoE with internet metrics • Most popular metrics 1. End-to-end loss, latency, jitter across internet paths (52%) 2. DNS availability and resolution time (52%) 3. Internet and ISP outage reports (48%) 4. BGP routing changes (41%) 5. Hop-by-hop loss, latency, jitter across internet paths (32%) 6. CDN edge availability and response times (31%) 17
- 18. @ThousandEyes Internet Connectivity is Hard to Monitor Cloud-related connectivity that NetOps struggles to monitor and manage • IaaS VPCs to SaaS services (33%) • Customer-facing, cloud-based apps to internet-based users (23%) • SaaS to user/branch office (22%) 18
- 19. @ThousandEyes The Big Picture Problem How do all the pieces fit together? 19 “We struggle to see [cloud networking] from a holistic approach. I can see things individually, but there’s not a single-pane tool that shows me that things are really working well across the cloud.” Senior network architect with global media company
- 20. Best Practices for a Cloud-Centric ITOps Team
- 21. @ThousandEyes Best Practices for A Cloud-Centric ITOps Team 21 1Update your cloud monitoring stack 2 Establish a common monitoring platform across teams 4Integrate and automate 3 Revamp your operations process
- 22. @ThousandEyes Pre-Cloud Monitoring Stack 22 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services IT Infrastructure Mgmt (SNMP) Internal Data Center & WAN infrastructure Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Log Mgmt All
- 23. @ThousandEyes Cloud-Sized Hole In Your Pre-Cloud Stack 23 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services IT Infrastructure Mgmt (SNMP) Internal Data Center & WAN infrastructure Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Log Mgmt All Internal Data Center & WAN infrastructure Cloud-Specific Mgmt (CloudWatch) Cloud Infrastructure Missing Visibility Digital Experience ISP, DNS, CDN, DDoS. CASB providers SaaS providers SD-WAN Internet transport Internet Routing IT Infrastructure Mgmt (SNMP) Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow)
- 24. @ThousandEyes Update Your Cloud Monitoring Stack 24 Monitoring Category IT Management Domain Presentation Layer All IT Service Management All APM Internally Developed Apps & Services Log Mgmt All Internal Data Center & WAN infrastructure Cloud-Specific Mgmt (CloudWatch) Cloud Infrastructure IT Infrastructure Mgmt (SNMP) Network Perf Mgmt & Diagnostics (Flow/PCAP) Network Capacity Mgmt (Flow) Digital Experience ISP, DNS, CDN, DDoS. CASB providers SaaS providers SD-WAN Internet transport Internet Routing
- 25. @ThousandEyes Understand Experience for Any User and App 25 Lightweight software-based agents easily installed on your own network, in data centers, branch offices & VPCs. Enterprise Agent Endpoint Agent Browser-based plugins installed on end-user laptops and desktops. End User ExperienceInternal Vantage Points Cloud Agent Globally distributed agents installed and managed by ThousandEyes in 175+ POPs around the world. External Vantage Points
- 26. DEMO
- 27. Q&A
Editor's Notes
- 54% of traffic from an enterprise is destined to the cloud (be it IaaS, PaaS or SaaS) and this has possible implications on enterprises rethinking network architectures (Enterprises that focused on connecting remote sites, large campuses, and branch offices to internal data centers must now optimize the network for direct cloud access via internet VPNs and dedicated interconnections into public cloud infrastructure)
- IaaSIntroduce Active Monitoring
- 21
- How difficult it is for network teams to gather sufficient monitoring data and share it with external providers?
- but why – why is it that when you move to the cloud you faciliaite agility but then you lose visibility? What are the challenges faced by operations teams today that makes operationalizing the cloud hard? Pass onto Shamus
- Shamus from EMA has been researching this topic, taking to and interviewing more than 250 network and IT operation leaders like yourself. And as enterprises moving to the cloud, you do rely on certain monitoring tools, however, inspite of that almost half of the audience EMA interviewed said (based on the slide we just saw) that they find it challenging to gather sufficient monitoring data and share it with external providers Before Shamus gets into the reasons and challenges, we’d like to do a quick poll on
- ThousandEyes created to deal with these issues, to help you understand experience from every user to every app over any network—especially including the Internet We a built cloud-based platform and app that allows us to collect and synthesize data from many different vantage points. And since you can’t get traditional, passive data from the Internet, you need to take an active monitoring approach So we created three types of smart monitoring agents for different vantage points to cover every thread of internal and external communication that matters to your business