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Tech Module 4 - Microsoft Teams admin and gov.pptx

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Teams Presentation Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily competes with the similar service Slack, offering workspace chat and videoconferencing, file storage, and application integration.[8] Teams replaced other Microsoft-operated business messaging and collaboration platforms, including Skype for Business and Microsoft Classroom. Throughout the COVID-19 pandemic, Teams, and other software such as Zoom and Google Meet, gained much interest as many meetings moved to a virtual environment.[9] As of 2022, it has about 270 million monthly users.[10]

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Module 4 – Technical Fundamentals Teams administration and governance Presenter name Date
Microsoft 365 Business Premium Technical Fundamentals Day 1 Module 0 Overview 2 hours Module 1 Introduction to Microsoft 365 Business Premium Module 2 Partner Transform platform Module 3 Security 2 hours Day 2 Module 4 Teams administration and governance 2 hours Module 5 Device management 2 hours Day 3 Module 6 Business Voice 2 hours Module 7 Scenarios: Make it real 2 hours Course agenda
In this module, you learn to: Articulate how Teams leverages Microsoft 365 platform Configure and manage Teams Plan for Teams end user adoption
Session agenda Teams admin center High-level client + services architecture Users and policies Teams configuration Teams policies External vs. Guest Access Teams adoption
Teams admin center
Teams admin center Teams admins have one place to do all their work: https://admin.teams.microsoft.com Powerful & usable website for administrators, thoughtfully designed. Reciprocal capability between website & APIs (PowerShell, Graph, etc.) Constantly adding new features
Teams admin portal sections Teams and channels Devices Users Meetings Messaging Apps Voice Analytics Org-wide
Demo Teams admin center
High-level client + services architecture
Teams joins O365 with Intelligent Communications Teams Clients Office 365 platform and services Teams services Intelligent Communications Cloud Azure
Intelligent Communications Cloud (formerly Skype) Services Calling /Meeting Meeting scheduler Calling service Call recording Voicemail Messaging Chat Media Search Personal Expression Notification Hub URL preview People Presence
Teams and Office 365 Office 365 Platform Exchange Modern Groups SharePoint Stream OneDrive for Business Information Protection Applications OneNote PowerApps Planner PowerPoint, Word, Excel Data and analytics Microsoft Power BI Teams strives to realize the full benefits of O365 both as a platform and for end user capabilities A part of our vision is to be an App hub for Office 365 and bring together the best capabilities Teams does not aim to re-invent the wheel, instead leverages the features of other O365 workloads
Pop quiz 01 When you share a file on Teams group chat, where this file is stored in M365? SharePoint Online Exchange Online Teams
Pop quiz 02 Where is your voice mail stored? SharePoint Online Exchange Online Teams
Pop quiz 03 What is the underlying technology for document sharing in Teams? SharePoint Online Exchange Online Teams
Data entity storage Entity Image Message Files Voicemail Recording Calendar meeting Contacts Telemetry Storage Teams: Chat service within Azure Teams: Media service on Azure Team files  SharePoint Online Chat files  OneDrive for Business Individual mailbox in Exchange Online Media service on Azure (using Blob storage) (<24 hours) Individual mailbox in Exchange Exchange Microsoft Data warehouse (No customer content) Storage Ingested to Exchange to enable compliance Ingested to Exchange to enable compliance Encoded to Stream Key data entities and location where data is stored at rest
Users and policies
About policies & settings Policies – (messaging policy, meeting policy, voice policy) A collection of configuration elements Generally grouped by modality Per user (including multiple) or per tenant Per group Settings – (guest, federation, audio conferencing) A collection of configuration elements Generally grouped by modality Per tenant only Can include multiple instances (Bridges, Teams, Voice Apps)
Scope of actions the admins can perform Users Teams Policies Settings Tenant Configuration Elements Configured Entities
Users Teams Policies Settings Tenant Configuration Elements Configured Entities Tenant settings Configuration elements impacting entire org. Audio Conferencing (TNs) Federation Guest access
Users Teams Policies Settings Tenant Configuration Elements Configured Entities User settings Configuration elements impacting a user Audio Conferencing Teams upgrade state
Users Teams Policies Settings Tenant Configuration Elements Configured Entities Teams settings Configuration elements impacting a team Adding channels User ability to add channels, tabs & apps
Users Teams Policies Settings Tenant Configuration Elements Configured Entities Tenant policies Configuration elements impacting entire org. Used when no per-user policy is assigned Messaging, Meetings, Live Events
Users Teams Policies Settings Tenant Configuration Elements Configured Entities User policies Configuration elements impacting a user Grant to a single user or multiple users Messaging, Meetings, Apps Calling, Live Events
Users Teams Policies Settings Tenant Configuration Elements Configured Entities Teams policies What does it mean to apply a policy to a team? Teams & Channels policy
Teams configuration
Scenarios Bob works in the IT department of Woodgrove bank. They usually use restrictive settings. Carol works in the IT department of Contoso. They always try to find the best balance between user freedom and IT control. Erin works in the IT department of Adventure Works. They want to drive productivity by removing as much barriers as possible.
About Teams configurations Teams is designed with smart defaults Defaults are set to match most companies’ requirements Throughout this section we will highlight In which area of Office 365 a setting is configured If a setting is applied per tenant, per user or per Group • All settings have a global default Where a setting is configured? Can it be user specific or is it global?
Teams settings Why Teams settings let you set up your teams for features such as email integration, cloud storage options, and device set up Considerations Changes to Teams settings will be applied to all teams within your organization Do you want to allow Teams to use 3rd party cloud storage providers? Email integration can make it easier to transition collaboration to Teams from email when appropriate Is scoped search important to your organization? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell
Demo Teams settings
Teams policies
Messaging policies Why Messaging policies are used to control what chat and channel messaging features are available to users in Teams Considerations Are there any features (such as Giphy, stickers, edit, delete) that you need to restrict for some or all users? You can use the default policy that is created or create one or more custom messaging policies for people in your organization How Teams messaging are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-messaging
Demo Messaging policies
Naming of teams Why Prefix-suffix naming conventions allow to add or append fixed strings or supported user attributes to the teams name Blocked words can avoid (intentional or unintentional) misuse of teams Considerations Naming policies require Azure AD Premium P1 or Azure AD Basic EDU license Selected administrator roles are exempted from these policies How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/naming-o365-groups
Retention policies Why Retention policies can be used to define a range of days after all content will be deleted or a range of days that content cannot be deleted – or both Considerations Retention can be set independently for chat messages and channel messages Channel message policies can be applied globally or per team Chat message policies can be applied globally or per user Files use retention policies of SharePoint and OneDrive for Business How Configured in Security & Compliance Center and Office 365 Security & Compliance Center PowerShell Details: https://aka.ms/teams-retention
Expiration policies Why By default teams exist until they are deleted. Retention policies ask team owners to renew their teams. This helps to limit “stale” teams. Considerations Can be configured globally or for specific groups Requires Azure AD Premium P1 for members of teams that have expiration policy Team owners will get notifications about expiation 30, 15 and 1 day before expiration Once expired, users can recovery team for 30 days If enabled, default is 180 days How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/teams-expiration
Demo Retention and expiration policies
Exercise Configure Retention and expiration policies
Role Based Access Control Allows setting administrators who need different levels of access for managing Teams Roll Can do these tasks Teams Service Administrator Manage the Microsoft Teams service, and manage and create Office 365 Groups Teams Communications Administrator Manage calling and meetings features within the Microsoft Teams service Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced tools Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools Details: https://aka.ms/teams-rbac
External vs guest access
External access Why External access lets your Teams and Skype for Business users communicate with users that are outside of your organization Also known as “Federation” Considerations Do you have business requirements to limit user communications with external participants? Do you need to limit which external participants users can communicate with? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-external-access
Guest access Why Allows users without account in your Azure Active Directory to be invited as guests to Teams Considerations Inviting external parties to teams can increase productivity Comes with certain risk around which content is exposed to guest users Allow and deny list can limit guest access to specific domains Guest access can be limited to specific teams Audit logs allow insights on who has invited whom How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/guests-o365-groups
Demo External versus guest access
Exercise Configure external and guest access
Teams adoption
focus Ensuring you achieve continuous business value through the use of your Microsoft Modern Workplace Cloud Solutions
ACM is key to the success of M365 and Teamwork Microsoft 365 solutions enable your customers to achieve business outcomes – cost savings, time savings, simplifying and automating processes. However, these outcomes can only be achieved if end users adopt and use the new technology and use it as intended.
Training plans
Build your training strategy
Build capability through varying methods DAY 1 DAY 2 DAY 3 Onsite training Virtual training Self-help resources Live support Champions network
Resources All content that is linked through out this document can be found at these sites. Microsoft 365 Business Partner Page (https://www.microsoft.com/microsoft-365/partners/business): The one stop show for all product content related to Microsoft 365 Business, including product pitch material, licensing and deployment kits. Microsoft SMB Tech Community (aka.ms/smbtc): Forum for technical discussion & questions. The place for the experts. Microsoft 365 Business Service Description (aka.ms/M365BSD): The place to answer all your questions on the product and what is included from a licensing perspective. Microsoft 365 SMB Plays (aka.ms/mwsmb): The place to get deep dive information on core SMB partner opportunities including partner playbooks, customer marketing material & tele sales scripts. Commercial Consulting Tool (https://cct.transform.microsoft.com/): This tool empowers sellers to comprehensively assess complex customer scenarios, help customers discover the benefits of the Microsoft's modern workplace solutions, and provide customer-friendly recommendations that increase sales and customer success.
© Copyright Microsoft Corporation. All rights reserved. End of Module 4 - Technical Fundamentals Teams Thank you.

More Related Content

Tech Module 4 - Microsoft Teams admin and gov.pptx

  • 1. Module 4 – Technical Fundamentals Teams administration and governance Presenter name Date
  • 2. Microsoft 365 Business Premium Technical Fundamentals Day 1 Module 0 Overview 2 hours Module 1 Introduction to Microsoft 365 Business Premium Module 2 Partner Transform platform Module 3 Security 2 hours Day 2 Module 4 Teams administration and governance 2 hours Module 5 Device management 2 hours Day 3 Module 6 Business Voice 2 hours Module 7 Scenarios: Make it real 2 hours Course agenda
  • 3. In this module, you learn to: Articulate how Teams leverages Microsoft 365 platform Configure and manage Teams Plan for Teams end user adoption
  • 4. Session agenda Teams admin center High-level client + services architecture Users and policies Teams configuration Teams policies External vs. Guest Access Teams adoption
  • 6. Teams admin center Teams admins have one place to do all their work: https://admin.teams.microsoft.com Powerful & usable website for administrators, thoughtfully designed. Reciprocal capability between website & APIs (PowerShell, Graph, etc.) Constantly adding new features
  • 7. Teams admin portal sections Teams and channels Devices Users Meetings Messaging Apps Voice Analytics Org-wide
  • 10. Teams joins O365 with Intelligent Communications Teams Clients Office 365 platform and services Teams services Intelligent Communications Cloud Azure
  • 11. Intelligent Communications Cloud (formerly Skype) Services Calling /Meeting Meeting scheduler Calling service Call recording Voicemail Messaging Chat Media Search Personal Expression Notification Hub URL preview People Presence
  • 12. Teams and Office 365 Office 365 Platform Exchange Modern Groups SharePoint Stream OneDrive for Business Information Protection Applications OneNote PowerApps Planner PowerPoint, Word, Excel Data and analytics Microsoft Power BI Teams strives to realize the full benefits of O365 both as a platform and for end user capabilities A part of our vision is to be an App hub for Office 365 and bring together the best capabilities Teams does not aim to re-invent the wheel, instead leverages the features of other O365 workloads
  • 13. Pop quiz 01 When you share a file on Teams group chat, where this file is stored in M365? SharePoint Online Exchange Online Teams
  • 14. Pop quiz 02 Where is your voice mail stored? SharePoint Online Exchange Online Teams
  • 15. Pop quiz 03 What is the underlying technology for document sharing in Teams? SharePoint Online Exchange Online Teams
  • 16. Data entity storage Entity Image Message Files Voicemail Recording Calendar meeting Contacts Telemetry Storage Teams: Chat service within Azure Teams: Media service on Azure Team files  SharePoint Online Chat files  OneDrive for Business Individual mailbox in Exchange Online Media service on Azure (using Blob storage) (<24 hours) Individual mailbox in Exchange Exchange Microsoft Data warehouse (No customer content) Storage Ingested to Exchange to enable compliance Ingested to Exchange to enable compliance Encoded to Stream Key data entities and location where data is stored at rest
  • 18. About policies & settings Policies – (messaging policy, meeting policy, voice policy) A collection of configuration elements Generally grouped by modality Per user (including multiple) or per tenant Per group Settings – (guest, federation, audio conferencing) A collection of configuration elements Generally grouped by modality Per tenant only Can include multiple instances (Bridges, Teams, Voice Apps)
  • 19. Scope of actions the admins can perform Users Teams Policies Settings Tenant Configuration Elements Configured Entities
  • 20. Users Teams Policies Settings Tenant Configuration Elements Configured Entities Tenant settings Configuration elements impacting entire org. Audio Conferencing (TNs) Federation Guest access
  • 21. Users Teams Policies Settings Tenant Configuration Elements Configured Entities User settings Configuration elements impacting a user Audio Conferencing Teams upgrade state
  • 22. Users Teams Policies Settings Tenant Configuration Elements Configured Entities Teams settings Configuration elements impacting a team Adding channels User ability to add channels, tabs & apps
  • 23. Users Teams Policies Settings Tenant Configuration Elements Configured Entities Tenant policies Configuration elements impacting entire org. Used when no per-user policy is assigned Messaging, Meetings, Live Events
  • 24. Users Teams Policies Settings Tenant Configuration Elements Configured Entities User policies Configuration elements impacting a user Grant to a single user or multiple users Messaging, Meetings, Apps Calling, Live Events
  • 25. Users Teams Policies Settings Tenant Configuration Elements Configured Entities Teams policies What does it mean to apply a policy to a team? Teams & Channels policy
  • 27. Scenarios Bob works in the IT department of Woodgrove bank. They usually use restrictive settings. Carol works in the IT department of Contoso. They always try to find the best balance between user freedom and IT control. Erin works in the IT department of Adventure Works. They want to drive productivity by removing as much barriers as possible.
  • 28. About Teams configurations Teams is designed with smart defaults Defaults are set to match most companies’ requirements Throughout this section we will highlight In which area of Office 365 a setting is configured If a setting is applied per tenant, per user or per Group • All settings have a global default Where a setting is configured? Can it be user specific or is it global?
  • 29. Teams settings Why Teams settings let you set up your teams for features such as email integration, cloud storage options, and device set up Considerations Changes to Teams settings will be applied to all teams within your organization Do you want to allow Teams to use 3rd party cloud storage providers? Email integration can make it easier to transition collaboration to Teams from email when appropriate Is scoped search important to your organization? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell
  • 32. Messaging policies Why Messaging policies are used to control what chat and channel messaging features are available to users in Teams Considerations Are there any features (such as Giphy, stickers, edit, delete) that you need to restrict for some or all users? You can use the default policy that is created or create one or more custom messaging policies for people in your organization How Teams messaging are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-messaging
  • 34. Naming of teams Why Prefix-suffix naming conventions allow to add or append fixed strings or supported user attributes to the teams name Blocked words can avoid (intentional or unintentional) misuse of teams Considerations Naming policies require Azure AD Premium P1 or Azure AD Basic EDU license Selected administrator roles are exempted from these policies How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/naming-o365-groups
  • 35. Retention policies Why Retention policies can be used to define a range of days after all content will be deleted or a range of days that content cannot be deleted – or both Considerations Retention can be set independently for chat messages and channel messages Channel message policies can be applied globally or per team Chat message policies can be applied globally or per user Files use retention policies of SharePoint and OneDrive for Business How Configured in Security & Compliance Center and Office 365 Security & Compliance Center PowerShell Details: https://aka.ms/teams-retention
  • 36. Expiration policies Why By default teams exist until they are deleted. Retention policies ask team owners to renew their teams. This helps to limit “stale” teams. Considerations Can be configured globally or for specific groups Requires Azure AD Premium P1 for members of teams that have expiration policy Team owners will get notifications about expiation 30, 15 and 1 day before expiration Once expired, users can recovery team for 30 days If enabled, default is 180 days How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/teams-expiration
  • 39. Role Based Access Control Allows setting administrators who need different levels of access for managing Teams Roll Can do these tasks Teams Service Administrator Manage the Microsoft Teams service, and manage and create Office 365 Groups Teams Communications Administrator Manage calling and meetings features within the Microsoft Teams service Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced tools Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools Details: https://aka.ms/teams-rbac
  • 41. External access Why External access lets your Teams and Skype for Business users communicate with users that are outside of your organization Also known as “Federation” Considerations Do you have business requirements to limit user communications with external participants? Do you need to limit which external participants users can communicate with? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-external-access
  • 42. Guest access Why Allows users without account in your Azure Active Directory to be invited as guests to Teams Considerations Inviting external parties to teams can increase productivity Comes with certain risk around which content is exposed to guest users Allow and deny list can limit guest access to specific domains Guest access can be limited to specific teams Audit logs allow insights on who has invited whom How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/guests-o365-groups
  • 46. focus Ensuring you achieve continuous business value through the use of your Microsoft Modern Workplace Cloud Solutions
  • 47. ACM is key to the success of M365 and Teamwork Microsoft 365 solutions enable your customers to achieve business outcomes – cost savings, time savings, simplifying and automating processes. However, these outcomes can only be achieved if end users adopt and use the new technology and use it as intended.
  • 50. Build capability through varying methods DAY 1 DAY 2 DAY 3 Onsite training Virtual training Self-help resources Live support Champions network
  • 51. Resources All content that is linked through out this document can be found at these sites. Microsoft 365 Business Partner Page (https://www.microsoft.com/microsoft-365/partners/business): The one stop show for all product content related to Microsoft 365 Business, including product pitch material, licensing and deployment kits. Microsoft SMB Tech Community (aka.ms/smbtc): Forum for technical discussion & questions. The place for the experts. Microsoft 365 Business Service Description (aka.ms/M365BSD): The place to answer all your questions on the product and what is included from a licensing perspective. Microsoft 365 SMB Plays (aka.ms/mwsmb): The place to get deep dive information on core SMB partner opportunities including partner playbooks, customer marketing material & tele sales scripts. Commercial Consulting Tool (https://cct.transform.microsoft.com/): This tool empowers sellers to comprehensively assess complex customer scenarios, help customers discover the benefits of the Microsoft's modern workplace solutions, and provide customer-friendly recommendations that increase sales and customer success.
  • 52. © Copyright Microsoft Corporation. All rights reserved. End of Module 4 - Technical Fundamentals Teams Thank you.