SlideShare a Scribd company logo

Successful Shared Services Implementation

•
•
Regional Health
Regional Health

The document outlines 10 keys to effectively implementing a shared service center. It recommends establishing clear objectives and criteria for what processes to include. A phased implementation plan and simplifying complex processes upfront are also advised. Strong governance is needed to prevent unnecessary complexity over time. Performance should be regularly benchmarked and technology platforms chosen that can support the shared services long-term.

1 of 14
Download to read offline
Shared Service Center 10 Keys to Effective Implementation Effective Leadership: Popular Article Series from HR C-Suite www.hrcsuite.com
Efficiency, saving money, improving quality and service is necessary for businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.
Here are 10 Steps to an effective shared service center implementation:
1. Ask Key Questions What objectives are to be reached?
2. Determine Key Criteria Understand what should go into shared service center and what should not.
3. Phase Implementation Determine a sequence of events and what and when things will change.
4. Simplify Complexity Upfront Simplify complex processes before implementation.
5. Establish Strong Governance Establish good oversight to prevent “complexity creep”
6. Establish Chargeback Expectations Be clear and transparent about costs and billing arrangements
7. Change Management Take change management seriously and have a plan
8. Ensure Effectiveness Over Time Build benchmark and follow up measures to ensure performance in the long-term
9. Evaluate Technology Plan from the start what is the best technology platform that will support the service center.
10. Use Service Level Agreements SLA’s are a great communication tool between service center and customer.
Get our NEW publication today! The Insider’s Guide to Shared Services vWhat are common services offered (and how are they determined)? vWhat roles are critical to success? vWhat technology is needed to support this initiative? vWhat chargeback model do you recommend? vHow do you measure performance? Get these key shared service questions answered as well as templates, tools and checklists! To learn more and get access go to: http://www.hrcsuite.com/ publications/shared_services

More Related Content

Successful Shared Services Implementation

  • 1. Shared Service Center 10 Keys to Effective Implementation Effective Leadership: Popular Article Series from HR C-Suite www.hrcsuite.com
  • 2. Efficiency, saving money, improving quality and service is necessary for businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.
  • 3. Here are 10 Steps to an effective shared service center implementation:
  • 4. 1. Ask Key Questions What objectives are to be reached?
  • 5. 2. Determine Key Criteria Understand what should go into shared service center and what should not.
  • 6. 3. Phase Implementation Determine a sequence of events and what and when things will change.
  • 7. 4. Simplify Complexity Upfront Simplify complex processes before implementation.
  • 8. 5. Establish Strong Governance Establish good oversight to prevent “complexity creep”
  • 9. 6. Establish Chargeback Expectations Be clear and transparent about costs and billing arrangements
  • 10. 7. Change Management Take change management seriously and have a plan
  • 11. 8. Ensure Effectiveness Over Time Build benchmark and follow up measures to ensure performance in the long-term
  • 12. 9. Evaluate Technology Plan from the start what is the best technology platform that will support the service center.
  • 13. 10. Use Service Level Agreements SLA’s are a great communication tool between service center and customer.
  • 14. Get our NEW publication today! The Insider’s Guide to Shared Services vWhat are common services offered (and how are they determined)? vWhat roles are critical to success? vWhat technology is needed to support this initiative? vWhat chargeback model do you recommend? vHow do you measure performance? Get these key shared service questions answered as well as templates, tools and checklists! To learn more and get access go to: http://www.hrcsuite.com/ publications/shared_services