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Slack and Hybrid work

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Ujjwal Grover
Ujjwal Grover

How Slack powers Hybrid work. Combined deck of all presenters from our Slack community event on Sep 23rd 2021.

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How Slack Helped Us Make Hybrid Workplace Work? Susan Kutar-Tamang She/Her/Hers
Agenda.. ● What is a Hybrid Workplace? ● Slack & Hybrid Workplace ● What’s Changing? ● How to Leverage Slack for Hybrid Work? ● My Testimony of Using Slack in a Hybrid World ● In closing
What is a Hybrid Workplace? ● Remote Or Office Or A combination of the two. ● The shift in in-office vs remote employees is more fluid and will shift in real time based on individuals priority.
Slack & Hybrid Workplace ● We aren’t going back, we are moving forward - embracing flexibility, supporting our employees to work from anywhere. ● Digital first does not mean “never in-person” It means empowering people to work when and where is best for them. ● Offices are another tool in our toolkit to build relationships and stronger teams and create space for focused work. ● Slack as our new HQ.
Principles: ● Flexibility ● Inclusivity ● Connection Slack & Hybrid Workplace Guidelines: ● Leaders to set an example ● Being Intentional ● One dials in all dial in ● Shared spaces for teamwork ● Embracing asynchronous tools
Replacing 9 5 with 3 2 2 ● The workplace as we know it will never be the same clocking of 9 5, 5 days a week. ● Most organization are now adapting to a hybrid system of: *3 days working from office, 2 days working from home and 2 days holiday OR *3 days working from home, 2 days working from office. What’s Changing? Photo by Arlington Research on Unsplash
Redefining Office as a Collaborative Workspace • Used for team meetings, brainstorming sessions & accommodating for people joining remotely. • To share spontaneous ideas and encourage learning & mentoring. • Sense of community and office vibes. • A place for focused work environment & space. What’s Changing? Photo by Proxyclick Visitor Management System on Unsplash
Asynchronous • Use Slack channels to kick-off new projects • Use huddles for all internal 1 1, casual catch up and coffee meets. • Use video meetings scaringly • Update your Slack status & emoji’s to reflect your availability. • Use Stories to share what’s top of your mind, new wins etc. • Developer Maker hours and asynchronous team all-hands. What’s Changing? Synchronous • Team and executive AMA • New Hire Orientation programs • Brainstorming sessions and live-interactions for better ideation • Performance management & career development conversations • Events which are planned in advance.
● Use public channels to celebrate big or small wins. ● Use team channels to share what you are working on weekly. ● Use team channels to recognize one another in team shoutouts. ● Use donuts to connect with cross-functional teams. ● Create workflows to improve processes, ask questions in AMA, town halls etc. irrespective of the timezone. ● Use Polly for some mid week quiz time or get a pulse on your team’s morale. How to Leverage Slack for Hybrid Work?
● Creation of #proj-india-covid-response ● Adding all relevant stakeholders from XFN teams ● Included decision makers: ○ Chief People Officer ○ VP, Project Management ○ Director Finance ○ Director, Benefits ○ Director, Slack for Good ○ Director, Employment Legal ○ Chief of Staff, to CEO Section name My Testimony of Using Slack in a Hybrid World ● Most of the stakeholders were in the US, so it was essential for all conversations to happen in the channel so that when I woke up I had action points and added to the discussion and not missed out anything.
● Brainstorming Ideas ● Leadership communication in global channels and exclusive India channels ● Analyzing live data in Slack ● Benefits team engaging local vendors ● Assigning tasks to each individual ● Approvals for Slack for Good funds ● Approval by Leadership for additional financial support to India to set up Covid Relief Fund Section name My Testimony of Using Slack in a Hybrid World ● Irrespective of the timezone, we used the Slack channel to get approvals within the same channel from CPO and Chief of Staff of CEO. ● Every decisions, updates and approvals were made in the channel. ● All announcements were made in the #announcements-india channel
● Within 48 hours from the creation of channel we had the following decisions made, approved and in execution phase: ○ India Covid Relief Fund for each employee ○ Global Telehealth App ○ 2 live Q&A sessions with Dr. Kalia Medical Director, India at International SOS. ○ Modern Health India circle ○ Vaccine Bot Section name My Testimony of Using Slack in a Hybrid World ● We designed a Workflow Covid-19 India Relief Request for Employees to request for the funds. ● All approvals were attested, verified and informed to payroll in Slack itself. ● Used Bot to get alerts for vaccine availability linked with info on CoWin.
Slack and Hybrid work
● Birth of crowd sourced channels ○ Employee using channel to help one another - Covid-india-helpful-resources ○ #india-vaccine-pune ( similar channels for other locations in India) - Vaccination Bot ○ Slack India Covid FAQ’s ○ Emergency Time-off & Sick Days PS All these channels were created & driven by employees from around the world to help Indian employees with useful resources My Testimony of Using Slack in a Hybrid World
● Slack enabled cross-functional teams to work asynchronously and implement urgent initiatives within 48 hrs in a hybrid environment. ● Slack allowed quick decision making and approvals from leadership . ● Slack allowed employees across the globe to source for timely help for their loved ones miles away. ● Slack workflow enabled employees to seamlessly request for the funds they needed & smooth process for payout ● Slack emojis, status updates and global channels were used to show support & solidarity by one and all. In Closing - Slack as our New HQ
How to have fun while remote?
Permanent Remote No HQ WFH Allowance Annual Retreats Workations
PS: Nothing beats working in your pajamas, but we try! Empathy Async Tools How we make remote work fun?
400,000+
Slack and Hybrid work
New HQ, have fun here!
Different games for different moods THIS OR THAT JUMBLED WORDS CUSTOM QUIZZES GOTCHA CROSSWORD TRIVIA QUIZZES (UN)POPULAR OPINIONS PICTIONARY WATERCOOLER
How we introduce our new employees?
New Employee Intro Quiz
Quizzes Pictionary "A team that plays together, bonds better"
Water Cooler
Keeps the competition going! Organization- wide leaderboard
Rewards & Recognitions
Pulse Surveys
Slack and Hybrid work
Redefining the future of HR today A decentralized, verified professional profile platform An Applicant Tracking System that’s free FOREVER Background verification and KYC solutions. Interactive games for remote team-building. Employee Rewards and Recognition platform A full-stack technology hiring and staffing agency About Springworks
HAPPY VIRTUAL BONDING
Asynchronous Meetings For hybrid remote teams
What is Asynchronous Meeting? In a hybrid remote workplace, not everyone is going to be at the same place at the same time and it is important to protect that flexibility. Asynchronous communication is sharing information in a way that does not require immediate consumption. Asynchronous meetings are meetings that do not happen in real time and do not require immediate response from participants. All participants receive meeting topic in advance and submit their responses when they get a chance.
Asynchronous vs Synchronous Meetings Asynchronous meetings can replace or can augment synchronous meetings. When used for meeting preparation, asynchronous meeting reports help save time spent during the synchronous meetings. Examples of meetings that are suited for mixed formats 1. 1-on-1 meetings 2. Performance reviews 3. When there is much back and forth on a topic 4. Emergency situations 5. Impromptu non-work interactions
Why Asynchronous Meetings 1. Focus on deep work - Dont need to interrupt your flow at work for a meeting 2. Remote friendly - Don't need to wake up early or stay up late for a video call 3. Introvert friendly - Dont need to speak in a (virtual) room with other people 4. Better sync meetings - When used as meeting prep, helps run efficient sync meetings
How to run Asynchronous Meetings 1. Set meeting agenda and questions for each participant 2. Allow for user timezone based participation 3. Allow for participation from async friendly channels like Slack 4. Gather contributions and record minutes
Why Slack for asynchronous meetings ● Slack is where your team is ● Slack is built for asynchronous communication ● Slack platform supports purpose built apps for async meetings ● Most teams have moved from collaborating in email to Slack
Troopr Check-ins Troopr Check-ins is a Slack app for asynchronous meetings. Examples of asynchronous meetings run with Troopr 1. Standups - daily status updates 2. Retrospectives - weekly/monthly health checks 3. Planning Poker - collaborative work estimation
Popular Meeting Templates
Netflix 1. Team - Platform engineering 2. Typical questions - What did you get done since last week - Any blockers 3. Timezone preference - single 4. Time of trigger - 9:30 AM 5. Typical number of participants per Check-in - 14 6. Admins - 2 (engineering manager, project manager) 7. Key feature - Jira integration 11,000+ members Check-in: Standup, Retro
Startup 1. Team - Entire organization 2. Typical Questions - What did you get done since last week - Any blockers 3. Timezone preference - single 4. Time of trigger - 9:30 AM 5. Number of participants - 65 6. Admins - 2 (project manager, CTO) 150 members Check-in: Standup
Clickup 1. Team - Support, Engineering, Design 2. Typical Questions - What did you get done since last week - Any blockers 3. Timezone preference - multiple 4. Time of trigger - 10 AM & 4PM 5. Typical number of participants per Check-in - 8 650 members Check-in: Standup, Retro
Slack and Hybrid work
Slack and Hybrid work
Remote and Hybrid need playbooks Who is available right now Who is working from where What’s our historical trend How do we organize WFO
A simple 3 pronged approach makes it easy Schedule let people plan where or when they work in advance - helps organise work acc to time zones, work locations and honor office capacities Communicate make availabilities transparent - streamline communication and fosters a self managing team that can unblock itself Record keep a historical record of who worked when from where - helps in contact tracing and accruals and quotas of time offs for remote payroll
Schedule work locations and time offs Use ‘apply’ to plan your time offs Use recurring leaves to create blocks of wfh or wfo Set up office capacities for Hybrid mode to ensure only a specific set of people can opt for office work Let people take just in time hourly time offs for emergencies
Schedule work locations and time offs
Schedule work locations and time offs
Communicate availabilities Set up channel announcements to keep everyone apprised Use the shared calendar integration so people can look up who is unavailable today (or on a specific date) If you use clock in/out to track your time/hours, you can also set up instant channel/notifs and Slack status integrations to update your instant availability Lookup time off plans or availability for a person via ‘summary @name’ Use the auto refreshing live punch board to see the live status of your team
Communicate availabilities
Communicate availabilities
Keep a historical record You can always look at the calendar to see who was available when Hopefully you’ll never need it but if you do, you can contact trace to see who all worked together in office Download detailed reports for payroll
Keep a historical record
Slack and Hybrid work

More Related Content

Slack and Hybrid work

  • 1. How Slack Helped Us Make Hybrid Workplace Work? Susan Kutar-Tamang She/Her/Hers
  • 2. Agenda.. ● What is a Hybrid Workplace? ● Slack & Hybrid Workplace ● What’s Changing? ● How to Leverage Slack for Hybrid Work? ● My Testimony of Using Slack in a Hybrid World ● In closing
  • 3. What is a Hybrid Workplace? ● Remote Or Office Or A combination of the two. ● The shift in in-office vs remote employees is more fluid and will shift in real time based on individuals priority.
  • 4. Slack & Hybrid Workplace ● We aren’t going back, we are moving forward - embracing flexibility, supporting our employees to work from anywhere. ● Digital first does not mean “never in-person” It means empowering people to work when and where is best for them. ● Offices are another tool in our toolkit to build relationships and stronger teams and create space for focused work. ● Slack as our new HQ.
  • 5. Principles: ● Flexibility ● Inclusivity ● Connection Slack & Hybrid Workplace Guidelines: ● Leaders to set an example ● Being Intentional ● One dials in all dial in ● Shared spaces for teamwork ● Embracing asynchronous tools
  • 6. Replacing 9 5 with 3 2 2 ● The workplace as we know it will never be the same clocking of 9 5, 5 days a week. ● Most organization are now adapting to a hybrid system of: *3 days working from office, 2 days working from home and 2 days holiday OR *3 days working from home, 2 days working from office. What’s Changing? Photo by Arlington Research on Unsplash
  • 7. Redefining Office as a Collaborative Workspace • Used for team meetings, brainstorming sessions & accommodating for people joining remotely. • To share spontaneous ideas and encourage learning & mentoring. • Sense of community and office vibes. • A place for focused work environment & space. What’s Changing? Photo by Proxyclick Visitor Management System on Unsplash
  • 8. Asynchronous • Use Slack channels to kick-off new projects • Use huddles for all internal 1 1, casual catch up and coffee meets. • Use video meetings scaringly • Update your Slack status & emoji’s to reflect your availability. • Use Stories to share what’s top of your mind, new wins etc. • Developer Maker hours and asynchronous team all-hands. What’s Changing? Synchronous • Team and executive AMA • New Hire Orientation programs • Brainstorming sessions and live-interactions for better ideation • Performance management & career development conversations • Events which are planned in advance.
  • 9. ● Use public channels to celebrate big or small wins. ● Use team channels to share what you are working on weekly. ● Use team channels to recognize one another in team shoutouts. ● Use donuts to connect with cross-functional teams. ● Create workflows to improve processes, ask questions in AMA, town halls etc. irrespective of the timezone. ● Use Polly for some mid week quiz time or get a pulse on your team’s morale. How to Leverage Slack for Hybrid Work?
  • 10. ● Creation of #proj-india-covid-response ● Adding all relevant stakeholders from XFN teams ● Included decision makers: ○ Chief People Officer ○ VP, Project Management ○ Director Finance ○ Director, Benefits ○ Director, Slack for Good ○ Director, Employment Legal ○ Chief of Staff, to CEO Section name My Testimony of Using Slack in a Hybrid World ● Most of the stakeholders were in the US, so it was essential for all conversations to happen in the channel so that when I woke up I had action points and added to the discussion and not missed out anything.
  • 11. ● Brainstorming Ideas ● Leadership communication in global channels and exclusive India channels ● Analyzing live data in Slack ● Benefits team engaging local vendors ● Assigning tasks to each individual ● Approvals for Slack for Good funds ● Approval by Leadership for additional financial support to India to set up Covid Relief Fund Section name My Testimony of Using Slack in a Hybrid World ● Irrespective of the timezone, we used the Slack channel to get approvals within the same channel from CPO and Chief of Staff of CEO. ● Every decisions, updates and approvals were made in the channel. ● All announcements were made in the #announcements-india channel
  • 12. ● Within 48 hours from the creation of channel we had the following decisions made, approved and in execution phase: ○ India Covid Relief Fund for each employee ○ Global Telehealth App ○ 2 live Q&A sessions with Dr. Kalia Medical Director, India at International SOS. ○ Modern Health India circle ○ Vaccine Bot Section name My Testimony of Using Slack in a Hybrid World ● We designed a Workflow Covid-19 India Relief Request for Employees to request for the funds. ● All approvals were attested, verified and informed to payroll in Slack itself. ● Used Bot to get alerts for vaccine availability linked with info on CoWin.
  • 14. ● Birth of crowd sourced channels ○ Employee using channel to help one another - Covid-india-helpful-resources ○ #india-vaccine-pune ( similar channels for other locations in India) - Vaccination Bot ○ Slack India Covid FAQ’s ○ Emergency Time-off & Sick Days PS All these channels were created & driven by employees from around the world to help Indian employees with useful resources My Testimony of Using Slack in a Hybrid World
  • 15. ● Slack enabled cross-functional teams to work asynchronously and implement urgent initiatives within 48 hrs in a hybrid environment. ● Slack allowed quick decision making and approvals from leadership . ● Slack allowed employees across the globe to source for timely help for their loved ones miles away. ● Slack workflow enabled employees to seamlessly request for the funds they needed & smooth process for payout ● Slack emojis, status updates and global channels were used to show support & solidarity by one and all. In Closing - Slack as our New HQ
  • 16. How to have fun while remote?
  • 17. Permanent Remote No HQ WFH Allowance Annual Retreats Workations
  • 18. PS: Nothing beats working in your pajamas, but we try! Empathy Async Tools How we make remote work fun?
  • 21. New HQ, have fun here!
  • 22. Different games for different moods THIS OR THAT JUMBLED WORDS CUSTOM QUIZZES GOTCHA CROSSWORD TRIVIA QUIZZES (UN)POPULAR OPINIONS PICTIONARY WATERCOOLER
  • 23. How we introduce our new employees?
  • 25. Quizzes Pictionary "A team that plays together, bonds better"
  • 27. Keeps the competition going! Organization- wide leaderboard
  • 31. Redefining the future of HR today A decentralized, verified professional profile platform An Applicant Tracking System that’s free FOREVER Background verification and KYC solutions. Interactive games for remote team-building. Employee Rewards and Recognition platform A full-stack technology hiring and staffing agency About Springworks
  • 34. What is Asynchronous Meeting? In a hybrid remote workplace, not everyone is going to be at the same place at the same time and it is important to protect that flexibility. Asynchronous communication is sharing information in a way that does not require immediate consumption. Asynchronous meetings are meetings that do not happen in real time and do not require immediate response from participants. All participants receive meeting topic in advance and submit their responses when they get a chance.
  • 35. Asynchronous vs Synchronous Meetings Asynchronous meetings can replace or can augment synchronous meetings. When used for meeting preparation, asynchronous meeting reports help save time spent during the synchronous meetings. Examples of meetings that are suited for mixed formats 1. 1-on-1 meetings 2. Performance reviews 3. When there is much back and forth on a topic 4. Emergency situations 5. Impromptu non-work interactions
  • 36. Why Asynchronous Meetings 1. Focus on deep work - Dont need to interrupt your flow at work for a meeting 2. Remote friendly - Don't need to wake up early or stay up late for a video call 3. Introvert friendly - Dont need to speak in a (virtual) room with other people 4. Better sync meetings - When used as meeting prep, helps run efficient sync meetings
  • 37. How to run Asynchronous Meetings 1. Set meeting agenda and questions for each participant 2. Allow for user timezone based participation 3. Allow for participation from async friendly channels like Slack 4. Gather contributions and record minutes
  • 38. Why Slack for asynchronous meetings ● Slack is where your team is ● Slack is built for asynchronous communication ● Slack platform supports purpose built apps for async meetings ● Most teams have moved from collaborating in email to Slack
  • 39. Troopr Check-ins Troopr Check-ins is a Slack app for asynchronous meetings. Examples of asynchronous meetings run with Troopr 1. Standups - daily status updates 2. Retrospectives - weekly/monthly health checks 3. Planning Poker - collaborative work estimation
  • 41. Netflix 1. Team - Platform engineering 2. Typical questions - What did you get done since last week - Any blockers 3. Timezone preference - single 4. Time of trigger - 9:30 AM 5. Typical number of participants per Check-in - 14 6. Admins - 2 (engineering manager, project manager) 7. Key feature - Jira integration 11,000+ members Check-in: Standup, Retro
  • 42. Startup 1. Team - Entire organization 2. Typical Questions - What did you get done since last week - Any blockers 3. Timezone preference - single 4. Time of trigger - 9:30 AM 5. Number of participants - 65 6. Admins - 2 (project manager, CTO) 150 members Check-in: Standup
  • 43. Clickup 1. Team - Support, Engineering, Design 2. Typical Questions - What did you get done since last week - Any blockers 3. Timezone preference - multiple 4. Time of trigger - 10 AM & 4PM 5. Typical number of participants per Check-in - 8 650 members Check-in: Standup, Retro
  • 46. Remote and Hybrid need playbooks Who is available right now Who is working from where What’s our historical trend How do we organize WFO
  • 47. A simple 3 pronged approach makes it easy Schedule let people plan where or when they work in advance - helps organise work acc to time zones, work locations and honor office capacities Communicate make availabilities transparent - streamline communication and fosters a self managing team that can unblock itself Record keep a historical record of who worked when from where - helps in contact tracing and accruals and quotas of time offs for remote payroll
  • 48. Schedule work locations and time offs Use ‘apply’ to plan your time offs Use recurring leaves to create blocks of wfh or wfo Set up office capacities for Hybrid mode to ensure only a specific set of people can opt for office work Let people take just in time hourly time offs for emergencies
  • 49. Schedule work locations and time offs
  • 50. Schedule work locations and time offs
  • 51. Communicate availabilities Set up channel announcements to keep everyone apprised Use the shared calendar integration so people can look up who is unavailable today (or on a specific date) If you use clock in/out to track your time/hours, you can also set up instant channel/notifs and Slack status integrations to update your instant availability Lookup time off plans or availability for a person via ‘summary @name’ Use the auto refreshing live punch board to see the live status of your team
  • 54. Keep a historical record You can always look at the calendar to see who was available when Hopefully you’ll never need it but if you do, you can contact trace to see who all worked together in office Download detailed reports for payroll