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Resume charles vermette

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Charles Vermette

Charles E. Vermette has over 20 years of experience as a senior software technical writer creating documentation like user guides, training materials, and procedures. He has worked extensively with medical device, financial, and consulting companies to document systems and applications. Vermette has expertise in a variety of technical documentation tools and formats including print, online help, databases, and project management systems.

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Charles E. Vermette 85 Washington Park Drive Norwell, MA 02061 cevermette@gmail.com 781/249-3573 www.linkedin.com/in/charlesevermette/ Senior Software Technical Writer Enthusiastic, resourceful, Hands on Technical Communicator who excels at discovering user needs and developing content that addresses their needs. Senior professional who thrives on learning new technologies, determining how those technologies relate to users, and developing documentation that highlights the benefits of the technologies and maximizes the user experience. • Thorough understanding of the Software Development Life Cycle and programming/ development concepts. • Flexibility to work in various collaborative development/teams, including Waterfall and Agile Development environments. • Thorough knowledge of Relational Database Management systems and SQL Coding. • Understanding of the principles of content reuse. • Training and platform skills (including course development and delivery). • Solid understanding of Networking, including CompTIA Network Plus Certification. Applications Print Docu menta tion Mi cro sof t Ap pli cat ion s Screen Capture/ Image Manipulat ion Online Docu menta tion Da ta ba se Qu eri es/ Re po rti ng Ve rsi on Co ntr ol Issu e Tra ckin g/ Proj ect Man age me nt Page Layou t Fram eMak er Acrob at W or d Ex cel Po we rP oin t Vis io Photosho p SnagIt Robo HELP Web Work s Publis her S Q L Q ue ry An aly ze r M S Ac ce ss Sh ar eP oi nt So ur ce Sa fe JIR A JA MA Quark XPres s EMD Serono Rockland MA (Contract) March 2016 – Present Medical Devices (Division of Merck Pharmaceuticals) • Reporting to the Director of Global Project Management, creating Instructions for Use (IFU) for a corporate wide JAMA/JIRA Project Management System implementation to be used worldwide by Merck’s 30,000 employees. The Baupost Group Boston MA (Contract) November 2015 – March 2016 Hedge Fund • Created a User Guide, Installation Guide and Design Document Documentation for a Virtual Desktop initiative, in which the company switched to VMware Horizon for all remote access.
• Created a Disaster Recovery Playbook for a DR exercise. The Playbook included instructions for shutting down the primary Data Center, running Service Recovery Manager Procedures to establish the secondary Data Center, and procedures for re-establishing service to the Primary Data Center. • Created procedural documentation for Desktop Support Staff, including implementation guides and onboarding procedures for new employees. Public Partnerships Limited (PPL) Boston MA (Contract) December 2014 – August 2015 Subsidiary of Public Consulting Group • Wrote a System Overview Guide for a Home Health Care Provider Management system for a large Western state. The guide utilized a Use Case Format, using pseudocode to outline the outcomes of inputs and expected results. • Wrote System Policies and Procedures, including Incident Management, Data Management, and Disaster Recovery Plans. Worked directly with Chief Technical Officer and Senior Product Managers in the creation of the policies. Computersupport.com Framingham MA (Freelance) September 2014- December 2014 Cloud Services Provider • Created an Incidence Response Plan, a Survey Overview, and weekly Blogs. American Student Assistance Boston, MA April 2003 - June 2014 Financial Services/Student Loan Guarantor with a $35 billion portfolio of 1.3 million borrowers Served as the Lone Tech Writer at a 500+ company, working with all levels of a company from the C Suite on down to address both technical and business documentation. Technical Writer • Release Notes, End User Documentation and Standard Operating Procedures: Created user guides and report guides for database-driven web and mainframe applications. Designed and documented four different end user guides (1500-2000 pages in total) and maintained single sourced Online Help systems (using Web Works Publisher) as well as embedded Online Help for browser-based applications. • Created documentation for developers and administrators including: o Web Developer Guides with element descriptions and API information. o Instruction manuals for custom development tools. o Data Dictionaries. • Training and reference materials at request of various business units including training materials for security software and Issue Tracking Systems. • Point person for high level confidential business projects involving Senior Management including RFP responses, audit documents, business continuity plans, project reviews and lessons learned documents. Cost savings/value added: my work was used extensively for training of line staff and account representatives. It was also used by technical staff requiring background in the company’s proprietary applications. It was praised by all user audiences for its effectiveness. • Training: Created and presented internal and offsite client application training for new applications. • Development: o Created Excel Access and SQL solutions for report tracking time tracking and production tracking and Mail Merge Excel driven department time tracking. Cost Savings/value added: Department efficiencies (by automating core functions) and reduced development time) by having a record of existing reports resulting in being able to determine what could be modified as opposed to what required new coding. o Created a SQL based system for creating Loan Disposition Documentation using SQL queries and Word Mail Merge functionality. Cost Savings/value added: Automation of what had previously been a manual process resulted in greatly reduced efficiency in both time savings and data quality. • SharePoint Site Administration: Acted as Business Unit Administrator for Department SharePoint Site.
• User Acceptance Test Coordinator: Worked with Data Center and User Acceptance testers to maintain server environment (scripts database restores test reports) and assist in resolving related issues. nSight Burlington, MA (Contract) 2002 Boston area training facility for Technical Communication Contract Trainer/Course Developer Designed and presented "WebWorks Publisher Fundamentals". The two-day workshop details the process of "single sourcing" print and online content using FrameMaker and WebWorks Publisher. Access International Cambridge, MA (Recurring Contract) 2000- 2003 Software Development house serving the non-profit community Technical Writer/Online Help Developer • Updated and redesigned online help for the company's major product. Created a "single source" methodology in which all printed documentation is converted directly into online help, • Worked with Documentation & Training director to create web based customer support and learning systems Cost Savings/value added: Single sourcing resulted in head count being reduced from four to one. Review and verification was cut in half as only one set of content needed to be verified (instead of separate review of print and online help). Eagle Investment Systems Newton, MA (Contract) 2001 Software Development for Financial industry Technical Writer/Online Help Developer • Introduced a Single sourcing methodology to department in which FrameMaker documents are converted directly to online help. • Redesigned company knowledge base by adding search functionality and graphic content. Also added sections in online help to link to topics within the Knowledge Base. Cost Savings/value added: Cut review time in half; enhanced online help by linking it directly to the knowledge base. Contract/Freelance Engagements 1996 - 2003 Additional contract and freelance engagements including Localization Publishing, Newspaper Reporting, Online Help Development and Editing Web Design and Graphic Arts. Clients/work sites include Data General, NEC, CVS and International Communications. Education and Certifications B. A. English, Stonehill College North Easton MA CompTIA Network Plus Certification Certified Myers Briggs Practitioner

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Resume charles vermette

  • 1. Charles E. Vermette 85 Washington Park Drive Norwell, MA 02061 cevermette@gmail.com 781/249-3573 www.linkedin.com/in/charlesevermette/ Senior Software Technical Writer Enthusiastic, resourceful, Hands on Technical Communicator who excels at discovering user needs and developing content that addresses their needs. Senior professional who thrives on learning new technologies, determining how those technologies relate to users, and developing documentation that highlights the benefits of the technologies and maximizes the user experience. • Thorough understanding of the Software Development Life Cycle and programming/ development concepts. • Flexibility to work in various collaborative development/teams, including Waterfall and Agile Development environments. • Thorough knowledge of Relational Database Management systems and SQL Coding. • Understanding of the principles of content reuse. • Training and platform skills (including course development and delivery). • Solid understanding of Networking, including CompTIA Network Plus Certification. Applications Print Docu menta tion Mi cro sof t Ap pli cat ion s Screen Capture/ Image Manipulat ion Online Docu menta tion Da ta ba se Qu eri es/ Re po rti ng Ve rsi on Co ntr ol Issu e Tra ckin g/ Proj ect Man age me nt Page Layou t Fram eMak er Acrob at W or d Ex cel Po we rP oin t Vis io Photosho p SnagIt Robo HELP Web Work s Publis her S Q L Q ue ry An aly ze r M S Ac ce ss Sh ar eP oi nt So ur ce Sa fe JIR A JA MA Quark XPres s EMD Serono Rockland MA (Contract) March 2016 – Present Medical Devices (Division of Merck Pharmaceuticals) • Reporting to the Director of Global Project Management, creating Instructions for Use (IFU) for a corporate wide JAMA/JIRA Project Management System implementation to be used worldwide by Merck’s 30,000 employees. The Baupost Group Boston MA (Contract) November 2015 – March 2016 Hedge Fund • Created a User Guide, Installation Guide and Design Document Documentation for a Virtual Desktop initiative, in which the company switched to VMware Horizon for all remote access.
  • 2. • Created a Disaster Recovery Playbook for a DR exercise. The Playbook included instructions for shutting down the primary Data Center, running Service Recovery Manager Procedures to establish the secondary Data Center, and procedures for re-establishing service to the Primary Data Center. • Created procedural documentation for Desktop Support Staff, including implementation guides and onboarding procedures for new employees. Public Partnerships Limited (PPL) Boston MA (Contract) December 2014 – August 2015 Subsidiary of Public Consulting Group • Wrote a System Overview Guide for a Home Health Care Provider Management system for a large Western state. The guide utilized a Use Case Format, using pseudocode to outline the outcomes of inputs and expected results. • Wrote System Policies and Procedures, including Incident Management, Data Management, and Disaster Recovery Plans. Worked directly with Chief Technical Officer and Senior Product Managers in the creation of the policies. Computersupport.com Framingham MA (Freelance) September 2014- December 2014 Cloud Services Provider • Created an Incidence Response Plan, a Survey Overview, and weekly Blogs. American Student Assistance Boston, MA April 2003 - June 2014 Financial Services/Student Loan Guarantor with a $35 billion portfolio of 1.3 million borrowers Served as the Lone Tech Writer at a 500+ company, working with all levels of a company from the C Suite on down to address both technical and business documentation. Technical Writer • Release Notes, End User Documentation and Standard Operating Procedures: Created user guides and report guides for database-driven web and mainframe applications. Designed and documented four different end user guides (1500-2000 pages in total) and maintained single sourced Online Help systems (using Web Works Publisher) as well as embedded Online Help for browser-based applications. • Created documentation for developers and administrators including: o Web Developer Guides with element descriptions and API information. o Instruction manuals for custom development tools. o Data Dictionaries. • Training and reference materials at request of various business units including training materials for security software and Issue Tracking Systems. • Point person for high level confidential business projects involving Senior Management including RFP responses, audit documents, business continuity plans, project reviews and lessons learned documents. Cost savings/value added: my work was used extensively for training of line staff and account representatives. It was also used by technical staff requiring background in the company’s proprietary applications. It was praised by all user audiences for its effectiveness. • Training: Created and presented internal and offsite client application training for new applications. • Development: o Created Excel Access and SQL solutions for report tracking time tracking and production tracking and Mail Merge Excel driven department time tracking. Cost Savings/value added: Department efficiencies (by automating core functions) and reduced development time) by having a record of existing reports resulting in being able to determine what could be modified as opposed to what required new coding. o Created a SQL based system for creating Loan Disposition Documentation using SQL queries and Word Mail Merge functionality. Cost Savings/value added: Automation of what had previously been a manual process resulted in greatly reduced efficiency in both time savings and data quality. • SharePoint Site Administration: Acted as Business Unit Administrator for Department SharePoint Site.
  • 3. • User Acceptance Test Coordinator: Worked with Data Center and User Acceptance testers to maintain server environment (scripts database restores test reports) and assist in resolving related issues. nSight Burlington, MA (Contract) 2002 Boston area training facility for Technical Communication Contract Trainer/Course Developer Designed and presented "WebWorks Publisher Fundamentals". The two-day workshop details the process of "single sourcing" print and online content using FrameMaker and WebWorks Publisher. Access International Cambridge, MA (Recurring Contract) 2000- 2003 Software Development house serving the non-profit community Technical Writer/Online Help Developer • Updated and redesigned online help for the company's major product. Created a "single source" methodology in which all printed documentation is converted directly into online help, • Worked with Documentation & Training director to create web based customer support and learning systems Cost Savings/value added: Single sourcing resulted in head count being reduced from four to one. Review and verification was cut in half as only one set of content needed to be verified (instead of separate review of print and online help). Eagle Investment Systems Newton, MA (Contract) 2001 Software Development for Financial industry Technical Writer/Online Help Developer • Introduced a Single sourcing methodology to department in which FrameMaker documents are converted directly to online help. • Redesigned company knowledge base by adding search functionality and graphic content. Also added sections in online help to link to topics within the Knowledge Base. Cost Savings/value added: Cut review time in half; enhanced online help by linking it directly to the knowledge base. Contract/Freelance Engagements 1996 - 2003 Additional contract and freelance engagements including Localization Publishing, Newspaper Reporting, Online Help Development and Editing Web Design and Graphic Arts. Clients/work sites include Data General, NEC, CVS and International Communications. Education and Certifications B. A. English, Stonehill College North Easton MA CompTIA Network Plus Certification Certified Myers Briggs Practitioner