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Shezimol S

Shezimol S is a senior technical specialist with 8 years of experience in administration and middleware integration of IBM WebSphere products like WebSphere Commerce Server, WebSphere Application Server, and WebSphere MQ. She is proficient in technologies like Linux, SQL, and monitoring tools. Her responsibilities include setting up clustered environments, upgrading WebSphere products, troubleshooting issues, and providing support.

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CURRICULAM VITAE Shezimol S E-Mail: shezimol@gmail.com Phone no: +918971829030 WHO I AM: Results-oriented, resourceful and problem-solving software professional specialized in variety of Websphere product administrations. PROFESSIONAL EXPERIENCE (8 YEARS): Currenly working in IBM India Pvt Limited as aSenior Technical Specialist from June 30 2015 till date. Had been working as ITA @ Tata Consultancy services, From Oct 2007 -June 2015 SUMMARY OF CURRENT PROFILE & KNOWLEDGE:  Total 8 years of IT experience in Administration and Middleware Integration of Software products using Websphere Commerce Server and Websphere Application Server ,Websphere process server and multiple monitoring tools.Also with strong Networking and Datacenter Admin experience.  Setting up and maintaining Clustered Environments Dev, QA, UAT, Stage and Production environment for Websphere Commerce server, Websphere MQ and Websphere Application Server and OMS.Websphere process server.  Upgrading with latest fix packs feature packs for Websphere Commerce Server and WAS using both Silent and GUI methods.  Creating Commerce infrastructure strategies for scalability on demand and stability.  Administration, Deployment of Enterprise Applications, Configuration of Enterprise Environment and supporting applications running on WebSphere Application Server and Websphere Commerce Server.  Deploying applications on a variety of platforms including Windows and Linux.  Enabling security using SSL , LDAP and siteminder on WebSphere Commerce Server.  Having hands on experience on SQL ,Tivoli ,Control mJENKINs , DynaTrace ,Sitescope 8 and 10, Remedy, Service Now, Netcool tools  ITIL based incident/Change/Problem Management using ticketing tools like Servicenow/Remedy/JIRA  Performing Root Cause Analysis  Trouble shooting and Performance Tuning of the system  Providing Email and Telephoenic support during the mainatenance .  Issue analysis and closure base on SLA and priority.  Excellent verbal & written communication and interpersonal skills
SOFTWARE PROFICIENCY: • WebSphere Products : IBM® WebSphere Commerce 7.x, Websphere Application server v7.x and V8.x.x, Websphere MQ, Websphere eXtreme Scale ,Tomcat,IBM HTTP Server,Endeca,Sterling 9.2/TODD • Scripting : Shell Scripting • Languages : Servlets and JDBC • Tools Worked : JEKINS, DynaTrace, Udeploy , SQL ,Sitescope 8 and 10, Remedy, Service Now, Netcool ,IDT,ADD • Tickets & logging : Service Now, Remedy,JIRA,TSRM,Maximo • Database skills : DB SQL • Operating System : Linux, Solaris, Windows 2008 and Windows XP PROFESSIONAL EXPERIENCE: IBM INDIA PVT.LIMITTED FROM JUNE2015 –TILL DATE Project : IGA Primary Client : IBM Role : Senior Technical Specialist Team Size : 35 Technologies : Websphere Application server 7.x /8.x, WEBSPHERE MQ, LDAP,SITEMINDER , LINUX, ORACLE, ADD,IDT,GSA,TSRM.IBMHTTP SERVER KEY RESPONSIBILITIES: • ANALYZE AND DEVELOP TECHNOLOGY SOLUTIONS BASED ON CUSTOMER REQUIREMENTS. • BUILD AND IMPLEMENT MIDDLEWARE PRODUCTS TO MEET BUSINESS DEMANDS.. • WORK WITH DEVELOPERS AND ARCHITECTS IN DEVELOPING MIDDLEWARE CONFIGURATIONS BASED ON REQUIREMENTS. • IDENTIFY AND APPLY INNOVATIVE TECHNOLOGIES TO UPDATE EXISTING MIDDLEWARE. • CREATE AND MAINTAIN DOCUMENTATION FOR MIDDLEWARE INSTALLATIONS, CHANGES AND UPGRADES.
• TRAIN JUNIOR ENGINEERS ON MIDDLEWARE UPDATES AND NEW INSTALLATIONS, • TEAM MANAGEMENT TO MEET THE GOALS, SLA’S AND OLA’S AS APPLICABLE. • COORDINATE WITH VENDORS AND SUPPORT TEAM ON PROBLEM RESOLUTION, DESIGN ISSUES AND UPGRADES. • DEVELOP AND IMPLEMENT STRATEGIES FOR MIGRATION, CONSOLIDATION AND UPGRADE OF MIDDLEWARE COMPONENTS. • EVALUATE SYSTEM ARCHITECTURE AND MAKE RECOMMENDATIONS AS REQUIRED. • DEVELOP AND IMPLEMENT STANDARD PROCESSES FOR INSTALLATION, MAINTENANCE AND ENHANCEMENT OF MIDDLEWARE APPLICATIONS. • Installation, support, and management of Websphere Application Server, Websphere MQ,IBM Http server • Enabling SSL/LDAP and Siteminder for better security for the env. • Troubleshooting application till closure of the issue. • Application deployments both standalone and clustered environments • Server monitoring and maintenance • Build and deploy • Deletion and decommissioning of apps . • Upgradation of apps • Tracking and monitoring od risk /compliance needs • Defining architectural plan for the upcoming builds • PROVIDING ON CALL SUPPORT FOR ANY PRIORITY ISSUES. • Tracking and reporting on Daiy basis • IMPLEMENTING CAPACITY MANAGEMENT PLANS AS PER THE APPLICATION/SERVER NEEDS • COORDINATING THE KT PLAN AND PROVIDE REVERSE KT TO THE TEAM • UPDATE THE TEAM WITH NEW INDUSTRY STANDARDS TATA CONSULTANCY SERVICES FROM JAN 2015 –JUNE-2015 Project : Staples Primary Client : Staples Role : Technical Associate
Team Size : 15 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS,WEBSPHERE MQ, STERLING OMS ,ENDECA SEARCH ENGINE, LDAP,SITEMINDER , LINUX, ORACLE, SQL,JAVA,SERVICE NOW,JIRA KEY RESPONSIBILITIES:  Managing applications using middleware technologies.  Enabling SSL/LDAP and Siteminder for better security for the env.  Troubleshooting application and engaging the right team to resolve the complex issues  APPLICATION DEPLOYMENTS BOTH STANDALONE AND CLUSTERED ENVIRONMENTS  SERVER MONITORING AND MAINTENANCE  BUILD AND DEPLOY USING JENKINS BATCH FILES  TRACKINGA ND MINTORING OF JIRA/SERVICE NOW TATA CONSULTANCY SERVICES FROM JAN 2013 –DEC 2014 Project : Target Online Operation Team Primary Client : Target Role : Senior Techno lead Team Size : 15 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS,Websphere MQ, IBM eXtremeScale, Sterling OMS ,Endeca Search Engine, JENKINS, UDelpoy, Linux, Oracle, SQL,Java,Service Now,DynaTrace. KEY RESPONSIBILITIES:  Installation, support, and management of Websphere Commerce, Websphere Application Server, Websphere MQ, Endeca, WXS and OMS.  Setting up and maintaining Clustered Environments for Dev, QA, UAT and Stage using Websphere Commerce server, Websphere MQ and Websphere Application Server.  Integrating and interfacing Websphere Ecommerce with Sterling OMS, Endeca Search Engine and IBM eXtreme scale Inventory servers.  Upgrading with latest fix packs feature packs for Websphere Commerce Server and WAS using both Silent and GUI methods.
 Creating Commerce infrastructure strategies for scalability on demand and stability.  Publishing commerce stores.  Troubleshooting application and engaging the right team to resolve the complex issues.  Performance Monitoring and tuning using the DynaTrace tools.  Configuring and running the Utility Jobs on JEKINS.  Troubleshooting the issue arising in BODL Jobs , StageProps Jobs and SyncLoad Jobs.  Application deployments both Standalone and clustered environments  Experienced in implementing Work Load Management (WLM) methodology and Fail Over mechanisms using horizontal, vertical and hybrid clustering as per the requirements.  Experience in configuring the HTTP Server for various clustered application servers using virtual hosting and implementing SSL.  Configuring, creating and re-directing of websites using IBM HTTP Servers.  Server Monitoring.  Incident, Change and Problem Management 1-800-FLOWERS.COM FEB 2008 – DEC2012 Scope : Production Support Role : Websphere Administrator Team Size : 30 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS, Sitescope, Netcool, Tivoli, Remedy,N/W monitoring, Atlas KEY RESPONSIBILITIES: 1. Providing N/W support for all the Fail overs and Maintenance in Production Data Centers. 2. Scheduled activities, deployments, routine maintenances. 3. Generating performance reports. Analyzing the environment, acting on exceptions etc. 4. Server Monitoring. 5. Incident, Change, Problem & Capacity Management. ACHIEVEMENTS: o Won the “Performer of the Month ” for best performance.
CERTIFICATION: o Windows Xp 70-290,Server 2005,ITIL PERSONAL ENDURANCE: o Confident and excellent communication skills o Organized and well-structured at work o Open to learn new technologies and a fast learner o Ability to handle multiple competing priorities in a fast-paced environment o Attentive, An excellent team player o Influencing, leading and delegating abilities o Ability to initiate/mange cross- functional teams and multi-disciplinary projects o Decision making and problem solving skills o Planning and organisinizing tasks o Result oriented o Negotiation skills o Excellent communication skills o Efficient under pressure, always met deadlines o Accuracy and punctuality at work o Willing to stretch to finish the assigned tasks PERSONAL DETAILS: Name : Shezimol S Date of Birth : July 29 1987 Education Qualification : Bcs .Physics from Kerala University. MBA from Sikkim Manippal University. I hereby declare that the above information given by me is true to the best of my knowledge and belief. Date: Signature (Shezimol .S)
CERTIFICATION: o Windows Xp 70-290,Server 2005,ITIL PERSONAL ENDURANCE: o Confident and excellent communication skills o Organized and well-structured at work o Open to learn new technologies and a fast learner o Ability to handle multiple competing priorities in a fast-paced environment o Attentive, An excellent team player o Influencing, leading and delegating abilities o Ability to initiate/mange cross- functional teams and multi-disciplinary projects o Decision making and problem solving skills o Planning and organisinizing tasks o Result oriented o Negotiation skills o Excellent communication skills o Efficient under pressure, always met deadlines o Accuracy and punctuality at work o Willing to stretch to finish the assigned tasks PERSONAL DETAILS: Name : Shezimol S Date of Birth : July 29 1987 Education Qualification : Bcs .Physics from Kerala University. MBA from Sikkim Manippal University. I hereby declare that the above information given by me is true to the best of my knowledge and belief. Date: Signature (Shezimol .S)

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Resume (1)

  • 1. CURRICULAM VITAE Shezimol S E-Mail: shezimol@gmail.com Phone no: +918971829030 WHO I AM: Results-oriented, resourceful and problem-solving software professional specialized in variety of Websphere product administrations. PROFESSIONAL EXPERIENCE (8 YEARS): Currenly working in IBM India Pvt Limited as aSenior Technical Specialist from June 30 2015 till date. Had been working as ITA @ Tata Consultancy services, From Oct 2007 -June 2015 SUMMARY OF CURRENT PROFILE & KNOWLEDGE:  Total 8 years of IT experience in Administration and Middleware Integration of Software products using Websphere Commerce Server and Websphere Application Server ,Websphere process server and multiple monitoring tools.Also with strong Networking and Datacenter Admin experience.  Setting up and maintaining Clustered Environments Dev, QA, UAT, Stage and Production environment for Websphere Commerce server, Websphere MQ and Websphere Application Server and OMS.Websphere process server.  Upgrading with latest fix packs feature packs for Websphere Commerce Server and WAS using both Silent and GUI methods.  Creating Commerce infrastructure strategies for scalability on demand and stability.  Administration, Deployment of Enterprise Applications, Configuration of Enterprise Environment and supporting applications running on WebSphere Application Server and Websphere Commerce Server.  Deploying applications on a variety of platforms including Windows and Linux.  Enabling security using SSL , LDAP and siteminder on WebSphere Commerce Server.  Having hands on experience on SQL ,Tivoli ,Control mJENKINs , DynaTrace ,Sitescope 8 and 10, Remedy, Service Now, Netcool tools  ITIL based incident/Change/Problem Management using ticketing tools like Servicenow/Remedy/JIRA  Performing Root Cause Analysis  Trouble shooting and Performance Tuning of the system  Providing Email and Telephoenic support during the mainatenance .  Issue analysis and closure base on SLA and priority.  Excellent verbal & written communication and interpersonal skills
  • 2. SOFTWARE PROFICIENCY: • WebSphere Products : IBM® WebSphere Commerce 7.x, Websphere Application server v7.x and V8.x.x, Websphere MQ, Websphere eXtreme Scale ,Tomcat,IBM HTTP Server,Endeca,Sterling 9.2/TODD • Scripting : Shell Scripting • Languages : Servlets and JDBC • Tools Worked : JEKINS, DynaTrace, Udeploy , SQL ,Sitescope 8 and 10, Remedy, Service Now, Netcool ,IDT,ADD • Tickets & logging : Service Now, Remedy,JIRA,TSRM,Maximo • Database skills : DB SQL • Operating System : Linux, Solaris, Windows 2008 and Windows XP PROFESSIONAL EXPERIENCE: IBM INDIA PVT.LIMITTED FROM JUNE2015 –TILL DATE Project : IGA Primary Client : IBM Role : Senior Technical Specialist Team Size : 35 Technologies : Websphere Application server 7.x /8.x, WEBSPHERE MQ, LDAP,SITEMINDER , LINUX, ORACLE, ADD,IDT,GSA,TSRM.IBMHTTP SERVER KEY RESPONSIBILITIES: • ANALYZE AND DEVELOP TECHNOLOGY SOLUTIONS BASED ON CUSTOMER REQUIREMENTS. • BUILD AND IMPLEMENT MIDDLEWARE PRODUCTS TO MEET BUSINESS DEMANDS.. • WORK WITH DEVELOPERS AND ARCHITECTS IN DEVELOPING MIDDLEWARE CONFIGURATIONS BASED ON REQUIREMENTS. • IDENTIFY AND APPLY INNOVATIVE TECHNOLOGIES TO UPDATE EXISTING MIDDLEWARE. • CREATE AND MAINTAIN DOCUMENTATION FOR MIDDLEWARE INSTALLATIONS, CHANGES AND UPGRADES.
  • 3. • TRAIN JUNIOR ENGINEERS ON MIDDLEWARE UPDATES AND NEW INSTALLATIONS, • TEAM MANAGEMENT TO MEET THE GOALS, SLA’S AND OLA’S AS APPLICABLE. • COORDINATE WITH VENDORS AND SUPPORT TEAM ON PROBLEM RESOLUTION, DESIGN ISSUES AND UPGRADES. • DEVELOP AND IMPLEMENT STRATEGIES FOR MIGRATION, CONSOLIDATION AND UPGRADE OF MIDDLEWARE COMPONENTS. • EVALUATE SYSTEM ARCHITECTURE AND MAKE RECOMMENDATIONS AS REQUIRED. • DEVELOP AND IMPLEMENT STANDARD PROCESSES FOR INSTALLATION, MAINTENANCE AND ENHANCEMENT OF MIDDLEWARE APPLICATIONS. • Installation, support, and management of Websphere Application Server, Websphere MQ,IBM Http server • Enabling SSL/LDAP and Siteminder for better security for the env. • Troubleshooting application till closure of the issue. • Application deployments both standalone and clustered environments • Server monitoring and maintenance • Build and deploy • Deletion and decommissioning of apps . • Upgradation of apps • Tracking and monitoring od risk /compliance needs • Defining architectural plan for the upcoming builds • PROVIDING ON CALL SUPPORT FOR ANY PRIORITY ISSUES. • Tracking and reporting on Daiy basis • IMPLEMENTING CAPACITY MANAGEMENT PLANS AS PER THE APPLICATION/SERVER NEEDS • COORDINATING THE KT PLAN AND PROVIDE REVERSE KT TO THE TEAM • UPDATE THE TEAM WITH NEW INDUSTRY STANDARDS TATA CONSULTANCY SERVICES FROM JAN 2015 –JUNE-2015 Project : Staples Primary Client : Staples Role : Technical Associate
  • 4. Team Size : 15 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS,WEBSPHERE MQ, STERLING OMS ,ENDECA SEARCH ENGINE, LDAP,SITEMINDER , LINUX, ORACLE, SQL,JAVA,SERVICE NOW,JIRA KEY RESPONSIBILITIES:  Managing applications using middleware technologies.  Enabling SSL/LDAP and Siteminder for better security for the env.  Troubleshooting application and engaging the right team to resolve the complex issues  APPLICATION DEPLOYMENTS BOTH STANDALONE AND CLUSTERED ENVIRONMENTS  SERVER MONITORING AND MAINTENANCE  BUILD AND DEPLOY USING JENKINS BATCH FILES  TRACKINGA ND MINTORING OF JIRA/SERVICE NOW TATA CONSULTANCY SERVICES FROM JAN 2013 –DEC 2014 Project : Target Online Operation Team Primary Client : Target Role : Senior Techno lead Team Size : 15 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS,Websphere MQ, IBM eXtremeScale, Sterling OMS ,Endeca Search Engine, JENKINS, UDelpoy, Linux, Oracle, SQL,Java,Service Now,DynaTrace. KEY RESPONSIBILITIES:  Installation, support, and management of Websphere Commerce, Websphere Application Server, Websphere MQ, Endeca, WXS and OMS.  Setting up and maintaining Clustered Environments for Dev, QA, UAT and Stage using Websphere Commerce server, Websphere MQ and Websphere Application Server.  Integrating and interfacing Websphere Ecommerce with Sterling OMS, Endeca Search Engine and IBM eXtreme scale Inventory servers.  Upgrading with latest fix packs feature packs for Websphere Commerce Server and WAS using both Silent and GUI methods.
  • 5.  Creating Commerce infrastructure strategies for scalability on demand and stability.  Publishing commerce stores.  Troubleshooting application and engaging the right team to resolve the complex issues.  Performance Monitoring and tuning using the DynaTrace tools.  Configuring and running the Utility Jobs on JEKINS.  Troubleshooting the issue arising in BODL Jobs , StageProps Jobs and SyncLoad Jobs.  Application deployments both Standalone and clustered environments  Experienced in implementing Work Load Management (WLM) methodology and Fail Over mechanisms using horizontal, vertical and hybrid clustering as per the requirements.  Experience in configuring the HTTP Server for various clustered application servers using virtual hosting and implementing SSL.  Configuring, creating and re-directing of websites using IBM HTTP Servers.  Server Monitoring.  Incident, Change and Problem Management 1-800-FLOWERS.COM FEB 2008 – DEC2012 Scope : Production Support Role : Websphere Administrator Team Size : 30 Technologies : IBM Websphere Commerce, Websphere Application server, IBM IHS, Sitescope, Netcool, Tivoli, Remedy,N/W monitoring, Atlas KEY RESPONSIBILITIES: 1. Providing N/W support for all the Fail overs and Maintenance in Production Data Centers. 2. Scheduled activities, deployments, routine maintenances. 3. Generating performance reports. Analyzing the environment, acting on exceptions etc. 4. Server Monitoring. 5. Incident, Change, Problem & Capacity Management. ACHIEVEMENTS: o Won the “Performer of the Month ” for best performance.
  • 6. CERTIFICATION: o Windows Xp 70-290,Server 2005,ITIL PERSONAL ENDURANCE: o Confident and excellent communication skills o Organized and well-structured at work o Open to learn new technologies and a fast learner o Ability to handle multiple competing priorities in a fast-paced environment o Attentive, An excellent team player o Influencing, leading and delegating abilities o Ability to initiate/mange cross- functional teams and multi-disciplinary projects o Decision making and problem solving skills o Planning and organisinizing tasks o Result oriented o Negotiation skills o Excellent communication skills o Efficient under pressure, always met deadlines o Accuracy and punctuality at work o Willing to stretch to finish the assigned tasks PERSONAL DETAILS: Name : Shezimol S Date of Birth : July 29 1987 Education Qualification : Bcs .Physics from Kerala University. MBA from Sikkim Manippal University. I hereby declare that the above information given by me is true to the best of my knowledge and belief. Date: Signature (Shezimol .S)
  • 7. CERTIFICATION: o Windows Xp 70-290,Server 2005,ITIL PERSONAL ENDURANCE: o Confident and excellent communication skills o Organized and well-structured at work o Open to learn new technologies and a fast learner o Ability to handle multiple competing priorities in a fast-paced environment o Attentive, An excellent team player o Influencing, leading and delegating abilities o Ability to initiate/mange cross- functional teams and multi-disciplinary projects o Decision making and problem solving skills o Planning and organisinizing tasks o Result oriented o Negotiation skills o Excellent communication skills o Efficient under pressure, always met deadlines o Accuracy and punctuality at work o Willing to stretch to finish the assigned tasks PERSONAL DETAILS: Name : Shezimol S Date of Birth : July 29 1987 Education Qualification : Bcs .Physics from Kerala University. MBA from Sikkim Manippal University. I hereby declare that the above information given by me is true to the best of my knowledge and belief. Date: Signature (Shezimol .S)