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Results-Based Management, The Key to Making Flexible / Mobile Work Work

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Global Workplace Analytics
Global Workplace Analytics

Topic: Results-Based Management: A Smart Strategy for the Global, Mobile Workforce Date: Tuesday, November 02, 2010 Time: 11 AM (PDT) / 2 PM (EDT) Speakers: Kate Lister, Telework Research Network Tom Harnish, Telework Research Network Jessica Eastman, Citrix Online James Hilliard, BNET Innovative companies have discovered that people are more productive, more loyal and more effective when management ignores when and where work is done. But how do you manage people who aren’t in the office and you can’t see? How do you know they’re really working? This informative webinar led by Kate Lister and Tom Harnish, principals of the Telework Research Network, will show how the combination of flexibility and results-based management is transforming the nature of work. Attend this live, interactive webinar to learn: • Why results-based management is fundamental to your success • How Best Buy, BDO USA and others have gained a competitive advantage by embracing a culture of flexibility • What successful companies have learned about managing by results • And more… © 2011 Telework Research Network - All Rights Reserved

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Results-Based Management How do you know they’re working?
Poll !   Does your company allow you to work where and when you like?!
About Telework & Flexible Work Researchers / Consultants !   Architects of the Telework Savings CalculatorTM Authors / Writers / Speakers !   Undress For Success—The Naked Truth About Making Money at Home (Wiley 2009) !   Workshifting/Telecommuting Benefits: The Bottom Line (Citrix Online 2010) !   Entrepreneur Magazine, American Express Open Forum, Wall Street Journal !   Verizon, WorldatWork, Citrix Online Research cited in !   Harvard Business Review, Washington Post, Fortune, Inc magazine, and scores of others Kate Lister & Tom Harnish Principals of the Telework Research Network TeleworkResearchNetwork.com
!   Why Results Based Management?! !   Why Now?! !   How To Make It Work For You! WARNING This webinar may permanently destroy your concept of work
Results Only Work Environment (ROWE)™ After ROWE! Before ROWE!
The Results Best Buy (2 years post-ROWE) • 35% increase in productivity! • 52 to 90% decrease in voluntary turnover! • 56 to 100% increase in involuntary turnover ! (c) 2010 ROWE Business Case, CultureRx, LLC!
Results JA Counter & Associates (Financial Services) • 18% increase in revenue per full-time employee! • 250% increase in profit per full time employee! • 14% improvement in accuracy rates ! (c) 2010 ROWE Business Case, CultureRx, LLC! GAP Inc [ROWE] is the best ‘raise’ I’ve ever been given. I was recruited very strongly for another position outside the company with slightly better pay but much closer to my home. I can honestly say that if it wasn’t for [ROWE] I would have taken that job. I love ROWE and I have never seen my employees happier, while at the same time having a rise in productivity.!
Results Girl Scouts of San Gorgonio Council (6 months post- ROWE) • 80% increase in job satisfaction and engagement! • 74%+ report improved teamwork and productivity! • 69% report improved communication! • 62% say they understand their job duties better! • 100% say they’re less likely to look for another job! (c) 2010 ROWE Business Case, CultureRx, LLC! ROWE has given me true work ‐ life balance. I love that I feel trusted & honored to work for this organization. ROWE has been one of the best operational changes that our organization has ever made. ROWE is not an employee “perk” – it is a way of aligning the company’s culture around key values that have a positive impact on both the employees and the company.!
What It Means to GoROWE !  Every day feels like Saturday !  You can work anywhere or any way you want !  Unlimited paid time off as long as your work gets done !  No Sludge !  All meetings are optional!
It Isn’t Easy Going ROWE Warning: this is NOT an easy process. You will receive objections and backlash. But in the end, you will be happier and more productive. (c) 2010 ROWE Business Case, CultureRx, LLC!
!  Work+Life Fit(TM) ! !  Cali Williams Yost! “Successful units were using flexibility not just as an HR strategy, but as a business strategy.” ! -- Marcee Harris Schwartz, BDO Strategy Advisor! 2010 Business Excellence in Workplace Flexibility! -- Alfred P. Sloan! 2010 Best CPA Firms for Women! -- American Society for Women Accountants and the American Women’s Society of CPAs!
• Ability to recruit talent: " " " "+ 83%! • Ability to retain talent: " " " "+ 82%! • Ability to compete globally:" " "+ 74%! • Overall productivity: " " " "+ 66%! • Ability to provide quality service "+ 65%! • Ability to develop talent: " " "+ 65%! • Ability to manage resources: " "+ 65%! BDO — Results:
The Evolution of" Results-Based Management
Carrots and Sticks:" The Seven Deadly Flaws !   Extinguish intrinsic motivation! !   Diminish performance! !   Crush creativity! !   Crowd out good behavior! !   Encourage cheating, shortcuts, unethical behavior! !   Become addictive! !   Foster short-term thinking!
Why Manage By Results? !   Focuses on Goals! !   Improves Collaboration! !   Increases Engagement! !   Empowers Employees! !   Democratizes Advancement!
Why Now? People !   70% Not Engaged! •  15% Undermining! !   Hiring / Retention! !   Work / Life!
Why Now? Mobility !   On the Move! !   Globalization! !   Technology!
Why Now? $$$ !   Productivity! !   Real Estate! !   Turnover / Absenteeism! !   COOP! !   Sustainability!
Why Now? Survival !   Shareholder Value! !   Sustainability! !   Competitive Edge!
Setting Performance Goals !   Top Down! !   Externally Focused! •  Customers! •  Shareholders! !   Qualitative & Quantitative! •  As far down the P&L as possible!
Work SMARTER !  Smart! !  Measurable! !  Attainable! !  Relevant! !  Time-Bound! !  Engaging! !  Reevaluated!
Results-Based Management ! isn’t! Just an HR Strategy Winning companies see it as a business strategy Others are eating their dust
Contact Us: Kate Lister and Tom Harnish! Telework Consulting & Research! TRN@TeleworkResearchNetwork.com! Jessica Eastman, Citrix Online! GoToMeeting, GoToWebinar, or GoToMyPC Jessica.Eastman@Citrix.com! This Webinar was sponsored by Citrix Online For a free trial of GoToMeeting, GoToWebinar, or GoToMyPCvisit: http://www.gotomeeting.com/TryIt Download the white paper: Results Based Management ! http://tinyurl.com/29ug8qu!

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Results-Based Management, The Key to Making Flexible / Mobile Work Work

  • 2. Poll !   Does your company allow you to work where and when you like?!
  • 3. About Telework & Flexible Work Researchers / Consultants !   Architects of the Telework Savings CalculatorTM Authors / Writers / Speakers !   Undress For Success—The Naked Truth About Making Money at Home (Wiley 2009) !   Workshifting/Telecommuting Benefits: The Bottom Line (Citrix Online 2010) !   Entrepreneur Magazine, American Express Open Forum, Wall Street Journal !   Verizon, WorldatWork, Citrix Online Research cited in !   Harvard Business Review, Washington Post, Fortune, Inc magazine, and scores of others Kate Lister & Tom Harnish Principals of the Telework Research Network TeleworkResearchNetwork.com
  • 4. !   Why Results Based Management?! !   Why Now?! !   How To Make It Work For You! WARNING This webinar may permanently destroy your concept of work
  • 5. Results Only Work Environment (ROWE)™ After ROWE! Before ROWE!
  • 6. The Results Best Buy (2 years post-ROWE) • 35% increase in productivity! • 52 to 90% decrease in voluntary turnover! • 56 to 100% increase in involuntary turnover ! (c) 2010 ROWE Business Case, CultureRx, LLC!
  • 7. Results JA Counter & Associates (Financial Services) • 18% increase in revenue per full-time employee! • 250% increase in profit per full time employee! • 14% improvement in accuracy rates ! (c) 2010 ROWE Business Case, CultureRx, LLC! GAP Inc [ROWE] is the best ‘raise’ I’ve ever been given. I was recruited very strongly for another position outside the company with slightly better pay but much closer to my home. I can honestly say that if it wasn’t for [ROWE] I would have taken that job. I love ROWE and I have never seen my employees happier, while at the same time having a rise in productivity.!
  • 8. Results Girl Scouts of San Gorgonio Council (6 months post- ROWE) • 80% increase in job satisfaction and engagement! • 74%+ report improved teamwork and productivity! • 69% report improved communication! • 62% say they understand their job duties better! • 100% say they’re less likely to look for another job! (c) 2010 ROWE Business Case, CultureRx, LLC! ROWE has given me true work ‐ life balance. I love that I feel trusted & honored to work for this organization. ROWE has been one of the best operational changes that our organization has ever made. ROWE is not an employee “perk” – it is a way of aligning the company’s culture around key values that have a positive impact on both the employees and the company.!
  • 9. What It Means to GoROWE !  Every day feels like Saturday !  You can work anywhere or any way you want !  Unlimited paid time off as long as your work gets done !  No Sludge !  All meetings are optional!
  • 10. It Isn’t Easy Going ROWE Warning: this is NOT an easy process. You will receive objections and backlash. But in the end, you will be happier and more productive. (c) 2010 ROWE Business Case, CultureRx, LLC!
  • 11. !  Work+Life Fit(TM) ! !  Cali Williams Yost! “Successful units were using flexibility not just as an HR strategy, but as a business strategy.” ! -- Marcee Harris Schwartz, BDO Strategy Advisor! 2010 Business Excellence in Workplace Flexibility! -- Alfred P. Sloan! 2010 Best CPA Firms for Women! -- American Society for Women Accountants and the American Women’s Society of CPAs!
  • 12. • Ability to recruit talent: " " " "+ 83%! • Ability to retain talent: " " " "+ 82%! • Ability to compete globally:" " "+ 74%! • Overall productivity: " " " "+ 66%! • Ability to provide quality service "+ 65%! • Ability to develop talent: " " "+ 65%! • Ability to manage resources: " "+ 65%! BDO — Results:
  • 14. Carrots and Sticks:" The Seven Deadly Flaws !   Extinguish intrinsic motivation! !   Diminish performance! !   Crush creativity! !   Crowd out good behavior! !   Encourage cheating, shortcuts, unethical behavior! !   Become addictive! !   Foster short-term thinking!
  • 15. Why Manage By Results? !   Focuses on Goals! !   Improves Collaboration! !   Increases Engagement! !   Empowers Employees! !   Democratizes Advancement!
  • 16. Why Now? People !   70% Not Engaged! •  15% Undermining! !   Hiring / Retention! !   Work / Life!
  • 17. Why Now? Mobility !   On the Move! !   Globalization! !   Technology!
  • 18. Why Now? $$$ !   Productivity! !   Real Estate! !   Turnover / Absenteeism! !   COOP! !   Sustainability!
  • 19. Why Now? Survival !   Shareholder Value! !   Sustainability! !   Competitive Edge!
  • 20. Setting Performance Goals !   Top Down! !   Externally Focused! •  Customers! •  Shareholders! !   Qualitative & Quantitative! •  As far down the P&L as possible!
  • 21. Work SMARTER !  Smart! !  Measurable! !  Attainable! !  Relevant! !  Time-Bound! !  Engaging! !  Reevaluated!
  • 22. Results-Based Management ! isn’t! Just an HR Strategy Winning companies see it as a business strategy Others are eating their dust
  • 23. Contact Us: Kate Lister and Tom Harnish! Telework Consulting & Research! TRN@TeleworkResearchNetwork.com! Jessica Eastman, Citrix Online! GoToMeeting, GoToWebinar, or GoToMyPC Jessica.Eastman@Citrix.com! This Webinar was sponsored by Citrix Online For a free trial of GoToMeeting, GoToWebinar, or GoToMyPCvisit: http://www.gotomeeting.com/TryIt Download the white paper: Results Based Management ! http://tinyurl.com/29ug8qu!

Editor's Notes

  1. James Mention: - Downloadable report address - Archive webinar will be available - Related work: Workshifting Benefits: The Bottom Line - shows savings of $10,000 per employee/year based on half-time workshifting