Remote Admin Overview
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This document discusses taking the pain and cost out of Drupal site maintenance. It outlines the benefits of Acquia Network subscriptions and remote administration services, which provide Drupal expertise, routine maintenance, and predictable expenses. These services can help reduce maintenance burdens and costs while allowing developers to focus on high-value work.
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Remote Admin Overview
- 1. Take the Pain and Cost Out of Drupal Site Maintenance Kent Gale Bryan House Sr. Director, Technical Support Marketing Director Acquia Acquia
- 2. Choosing the Right Technology A Social Publishing Platform Drupal “… is as much a Social Software platform as it is a web content management system.” content users CMS Watch, The Web CMS Report 2009 blogs / work ow wikis forums / taxonomy comments Content Social Mgmt Software semantic Systems Tools social ranking web social RSS tagging social analytics networks
- 3. Harness Drupal’s Momentum Market Innovation Community 400k 4000+ 350k sites modules members
- 4. Drupal & ROI Reduce costs – Zero $$ software licensing – Reduced maintenance costs Deploy websites faster – Modular architecture – Con gurable, not custom Repeatable infrastructure – Multisite support – Turnkey site deployment
- 5. Your Website is Never Done... Demands include: – Planning – Design & development – Technical site support – Routine site maintenance Demands on R&D
- 6. Your Website is Never Done... Demands include: – Planning – Design & development – Technical site support – Routine site maintenance Development Demands Capacity on R&D
- 7. Your Website is Never Done... Demands include: – Planning – Design & development – Technical site support – Routine site maintenance Development Demands Capacity on R&D Potential implications – Support & maintenance become too big a burden – Important projects delayed – Site updates fall behind – Developers sidetracked by “low value” work
- 8. Approaches to Drupal Support & Maintenance Reactive approach –Acquia Network subscriptions Proactive approach –Remote Administration
- 9. Acquia Network Subscriptions Response Diagnostics Fitness
- 10. Drupal Support, When You Need It 20+ Drupal engineers on staff 24x7 emergency availability Defined SLAs Ticket tracking until satisfied resolution
- 11. Recommendations For Drupal Fitness Advisory support Best practices Information architecture Performance tuning Module selection
- 12. On Demand Visibility and Diagnostics Health dashboard Heartbeat monitoring Site statistics Site profile information Remote cron
- 13. Remote Administration Extend Maintain Predictable
- 14. Extend Your Drupal Administration Team Drupal expertise Admin best practices Developer workflow setup Backup monitoring 24x7 emergency support
- 15. Outsource Drupal Operations Management Secure, up to date Routine maintenance Module & core updates Minor modifications to content types & views Minor modifications / updates to web stack
- 16. Flexible Usage, Predictable Expense Fixed pricing Billed monthly Available on your schedule Reduce Drupal operations costs
- 17. Remote Administration Delivery Overview Initial Set Up –Kick-off call, site review –Establish server & site access –Verify/implement revision control, staging server, backups –Apply updates & x immediate problems
- 18. Submitting a Remote Administration Ticket
- 19. Remote Administration Delivery Overview Initial Set Up –Kick-off call, site review –Establish server & site access –Verify/implement revision control, staging server, backups –Apply updates & x immediate problems On going –Manage requests via tickets –Proactively update modules
- 20. Scope of Coverage Drupal Administration: • Drupal core security updates • Module installation and con guration • Module security updates • Creation and modi cation of user roles and permissions • Creation and modi cation of views • Creation and modi cation of content types • Minor modi cations and tweaks to site's theme Web Server Administration: • Routine veri cation of functional database backups • Minor changes/improvements to Apache, mySQL, and PHP con guration
- 21. Out of Scope Data backup operations or archiving Major Drupal, MySQL, Apache upgrades or OS updates Third-party app con guration or integration Custom module or theme development Signi cant changes to site design or architecture DNS or domain name registration or con guration Hardware installation, con guration or maintenance
- 22. Helping Customers Find the Right Balance
- 23. one-stop shop Drupal hosting + application support
- 24. Streamline Operations Management Processes Expert Drupal server administration Implement Drupal administration best practices Focus internal resources on high value development 24 x 7 emergency support Predictable expenses
- 25. Next Steps... Acquia social publishing workshop Acquia JumpStart training for Drupal Connect with an Acquia partner
- 26. Questions For more information, visit us at: – http://acquia.com/community Videos, blogs, webinars, podcasts, and more – http://twitter.com/acquia – http://facebook.com/acquia Contact us: – sales@acquia.com – 888-9-ACQUIA Sign up for a free 30-day Acquia Network trial – http://acquia.com/trial
Editor's Notes
- Reactive approach Acquia Network subscriptions Break/fix issue resolution Guidance and best practices Defined SLAs Site diagnostics Proactive approach Remote Administration Site and web stack administration Typical and routine maintenance Flexible approach, predictable costs