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Reduce order processing time with oracle fusion middleware

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Zensar Technologies Ltd.
Zensar Technologies Ltd.

A UK retailer known for custom-made products implemented an Oracle Fusion Middleware order management portal to reduce order processing times. The portal allows users to manage all customer orders in a single interface without accessing other applications. This led to over a 20% reduction in order processing time and over a 15% increase in productivity. The portal also improved transaction accuracy and provided real-time consistent information across the organization.

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Reduce order processing time with Oracle Fusion Middleware
Leading high street retailer reduces order processing time with implementation of custom Order Management Portal 31-12-2015 www.zensar.com | © Zensar Technologies 2015 2 > 20% Reduction in order processing time > 15% Increase in productivity Key Benefits A UK based high street retailer that is largely into home furnishings, furniture and women’s fashion., best known for their made- to-order and made-to-measure products where each product is made as per the specifications of the customer and customised to their needs. Highlights:  Ability to manage all customer orders in a single UI (Portal), without having to access any other application  End to end business process management for key Order and Supply Chain processes  Implementation of case management and task management using BPM and Portal for taking the actions against orders  All functions required by the contact centre are available on the portal  B2B Integrations, Book / adjust deliveries, Modify customer information, Customer complaints and Refunds Collections features Implementation of Custom Portal with Integration across Modules:  WebCenter Portal &ADF for user interface and SOA for integrations; Business Benefits:  Increased productivity by 15%  Reduced order processing time by 20%  20% increase in Transaction accuracy  Real time consistent information
Visit us at http://www.zensar.com

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Reduce order processing time with oracle fusion middleware

  • 1. Reduce order processing time with Oracle Fusion Middleware
  • 2. Leading high street retailer reduces order processing time with implementation of custom Order Management Portal 31-12-2015 www.zensar.com | © Zensar Technologies 2015 2 > 20% Reduction in order processing time > 15% Increase in productivity Key Benefits A UK based high street retailer that is largely into home furnishings, furniture and women’s fashion., best known for their made- to-order and made-to-measure products where each product is made as per the specifications of the customer and customised to their needs. Highlights:  Ability to manage all customer orders in a single UI (Portal), without having to access any other application  End to end business process management for key Order and Supply Chain processes  Implementation of case management and task management using BPM and Portal for taking the actions against orders  All functions required by the contact centre are available on the portal  B2B Integrations, Book / adjust deliveries, Modify customer information, Customer complaints and Refunds Collections features Implementation of Custom Portal with Integration across Modules:  WebCenter Portal &ADF for user interface and SOA for integrations; Business Benefits:  Increased productivity by 15%  Reduced order processing time by 20%  20% increase in Transaction accuracy  Real time consistent information
  • 3. Visit us at http://www.zensar.com