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Quality Principals and its application to project management

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Gaurav Pathak
Gaurav Pathak

The document discusses quality principles and their application to project management. It compares the features of two cloud computing options, explaining that quality is conformance to requirements, not just features. It then discusses different quality concepts like inspection vs prevention, cost of quality, and the importance of planning quality into a project from the beginning through quality planning, assurance and control processes.

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Quality Principals and its application to Project Management Presented by: Gaurav Pathak
Which one is a better Quality Cloud? Features Supports Windows and RHEL Command line management interface Load Balancing – No Firewall - No Live chat support in website - No Cloud 1 Cloud 2 Features Supports Windows, RHEL, CentOS, Ubantu, Fedora Graphical management interface Load Balancing – Yes Firewall - Yes Live chat support in website – Yes
Answer The Answer is, you can’t tell Requirement specifications of two clouds will tell why. Cloud2 Designed for multi-OS users. Management interface designed for techie and non-techie users. Focuses on catering to requirements of mid and large enterprises. Guarantees 99% uptime Cloud1 Designed for Windows and RHEL users only. Management interface designed for techie users who like working with command line management interface. Focuses on catering requirements of developers and startup businesses. Guarantees 99% uptime. Quality is conformance to requirements .
Quality vs Grade Quality is “The degree to which a set of inherent characteristics fulfils requirements”. Grade is “a category or rank used to distinguish items that have the same functional use (e.g., “hosting cloud servers”), but different technical characteristics (e.g., different clouds may support different number of operating systems)”. A Low Quality product or service is always a problem. But a Low Grade product may only mean that it does not have enough features.
More on Quality Conformance to requirements – Deming Fitness to use – Juran Other quality principals coined by Deming. the system of quality is prevention the performance standard is zero defects Quote Quality is Free - Deming
Cost of Quality
Inspection vs Prevention Inspection – Checking whether the end product, result, or component meets Quality requirements. Keeping errors out of hand of customers. Prevention – Ensuring that the end product or result meets Quality requirements. Keeping errors out of process. Inspection = Quality Check Prevention = Quality Assurance QUALITY MUST BE PLANNED, DESIGNED AND BUILT IN, NOT INSPECTED IN!
Few takeaways from QA discipline Catching errors before they occur Bad parts result in bad products Bad process turn good product or service into bad ones Developing trusted suppliers Verifying quality with supplier self survey Knowing your responsibilities as buyer PLAN-DO-CHECK-ACT Cycle Focus on improving process Process improvement is continuous cycle of activities that make process better and better over time Getting what you really need with product or service specifications Creating clear specifications Avoid extras (gold plating) in specifications
Project Quality Management PMI has identified following Project Quality Processes Quality Planning Quality Assurance Quality Control
Project Quality Management Planning Identifying Quality requirements / standards for the project and product, and documenting how the project will demonstrate compliance . Question to ask What is Quality. How will we ensure it? Example Defining 99% uptime as Quality objective of our Compute Cloud.
Assuring Auditing the Quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. Project Quality Management Question to ask Are we following the standards? Focus on process
Controlling Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Project Quality Assurance Question to ask Are we meeting the standards? Focus on deliverables Tools Cause and effect diagrams Control charts Histogram Perato Chart
Putting it all together How quality Management fists into the project.
Conclusion
Thank You

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Quality Principals and its application to project management

  • 1. Quality Principals and its application to Project Management Presented by: Gaurav Pathak
  • 2. Which one is a better Quality Cloud? Features Supports Windows and RHEL Command line management interface Load Balancing – No Firewall - No Live chat support in website - No Cloud 1 Cloud 2 Features Supports Windows, RHEL, CentOS, Ubantu, Fedora Graphical management interface Load Balancing – Yes Firewall - Yes Live chat support in website – Yes
  • 3. Answer The Answer is, you can’t tell Requirement specifications of two clouds will tell why. Cloud2 Designed for multi-OS users. Management interface designed for techie and non-techie users. Focuses on catering to requirements of mid and large enterprises. Guarantees 99% uptime Cloud1 Designed for Windows and RHEL users only. Management interface designed for techie users who like working with command line management interface. Focuses on catering requirements of developers and startup businesses. Guarantees 99% uptime. Quality is conformance to requirements .
  • 4. Quality vs Grade Quality is “The degree to which a set of inherent characteristics fulfils requirements”. Grade is “a category or rank used to distinguish items that have the same functional use (e.g., “hosting cloud servers”), but different technical characteristics (e.g., different clouds may support different number of operating systems)”. A Low Quality product or service is always a problem. But a Low Grade product may only mean that it does not have enough features.
  • 5. More on Quality Conformance to requirements – Deming Fitness to use – Juran Other quality principals coined by Deming. the system of quality is prevention the performance standard is zero defects Quote Quality is Free - Deming
  • 7. Inspection vs Prevention Inspection – Checking whether the end product, result, or component meets Quality requirements. Keeping errors out of hand of customers. Prevention – Ensuring that the end product or result meets Quality requirements. Keeping errors out of process. Inspection = Quality Check Prevention = Quality Assurance QUALITY MUST BE PLANNED, DESIGNED AND BUILT IN, NOT INSPECTED IN!
  • 8. Few takeaways from QA discipline Catching errors before they occur Bad parts result in bad products Bad process turn good product or service into bad ones Developing trusted suppliers Verifying quality with supplier self survey Knowing your responsibilities as buyer PLAN-DO-CHECK-ACT Cycle Focus on improving process Process improvement is continuous cycle of activities that make process better and better over time Getting what you really need with product or service specifications Creating clear specifications Avoid extras (gold plating) in specifications
  • 9. Project Quality Management PMI has identified following Project Quality Processes Quality Planning Quality Assurance Quality Control
  • 10. Project Quality Management Planning Identifying Quality requirements / standards for the project and product, and documenting how the project will demonstrate compliance . Question to ask What is Quality. How will we ensure it? Example Defining 99% uptime as Quality objective of our Compute Cloud.
  • 11. Assuring Auditing the Quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. Project Quality Management Question to ask Are we following the standards? Focus on process
  • 12. Controlling Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Project Quality Assurance Question to ask Are we meeting the standards? Focus on deliverables Tools Cause and effect diagrams Control charts Histogram Perato Chart
  • 13. Putting it all together How quality Management fists into the project.