[psuweb13] We Are What They See: Interpersonal User Experience
- 4. Why does this matter?
Admissions
Bursar
Student Life
Financial Aid Advising
Alumni
Academics
- 5. Why does this matter?
Bursar
Student Life
Financial AidAdvising Alumni
Academics
Admissions MY
UNIVERSITY
- 6. UX is about the emotional connection.
- aarron walter
“Emotional experiences make a
profound impact on our longterm
memory.”
Why does this matter?
- 11. Prospect Do I know you?
Open You have my attention.
Inquiry I want to know more.
Visitor We should see more of each other.
Applicant I swear, I'm only seeing you.
Enrollee No really, I'm yours.
Matriculant I can't imagine being without you.
Lifetime Engagement Management
- 12. Graduate I laughed, I cried, you changed my life.
Recent Alumnus The world is hard. I need your help.
Alumnus We used to be so close.
Donor You've done so much, I want to return the favor.
Bequest I want others to have this relationship.
Lifetime Engagement Management