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Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught

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DevOps.com
DevOps.com

Your Digital Experience (DX) will be compared to Google. We all do it. Everyone compares the flappy bird experience to the online banking experience. The challenge is the application IS your business, and that’s why DX is exploding our lives in DevOps. Elevating the digital experience transformed how we build apps, ship apps, support apps – even our team structures and business models. Every company is now a technology company. Want to avoid spending your life log-surfing in war rooms? You will hear how to: Avoid obsessing over metrics that don’t matter Map the customer journey from the smartphone to the database Eliminate release problems BEFORE they hit production Set watchpoints in production for when you forgot to set breakpoints Focus on what the customer sees and will pay for You are not alone, there are people and tools that can help. Hear from two industry leaders who may have broken something major in their careers. Learn from their stories.

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Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2 Notice The information and materials included in this presentation (collectively, the “Materials”) are the confidential and proprietary information of AppDynamics LLC (the “Company”). No part of the Materials may be reproduced, distributed, communicated or displayed in any form or by any means, or used to make any derivative work, without prior written permission from the Company. © 2020 AppDynamics LLC. All rights reserved. All third party trademarks, including names, logos and brands, referenced by the Company in this presentation are property of their respective owners. All references to third party trademarks are for identification purposes only and shall be considered nominative fair use under trademark law.
POLL QUESTION: Reality check: which quote best matches you? q “We react to performance events each time they happen” q ”We proactively learn from past events to improve our processes” q “We use data to predict imminent events” q “We use data to preemptively optimize our outcomes”
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4 Source: https://connectedfutures.cisco.com/report/transforming-it-operations-for-business-value/ 27% 33%7% 26% 38% 22% 14% 33% Reactive Proactive Predictive Preemptive Today In two years Self-assessment
5AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Understand. Accept. Embrace. Automation + Monitoring. Partnering with Observian Before and After DevOps 1 Agenda 2 3 4
#about_marco Marco Coulter Technical Evangelist @marcocoulter marco.coulter@appdynamics.com
Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8 UNDERSTAND, YOU WILL BE JUDGED
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 9 Chuck Medhurst, President and GM, BMW “We’re competing in the digital space - Google, Facebook, Apple, Microsoft. We have to get data as quickly as possible so that we can take action. A big part of that will be through AppDynamics.”
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 10 Source: The App Attention Index 2019 Types of Problems that are Frustrating with Digital Services 12% 16% 18% 31% 32% 40% 55% None of the above Personalization - doesn't recognise who I am/what I like Seamlessness - digital and physical experiences don't flow/link together Usability - not intuitive or easy to use Functionality - doesn't cater for everything I want to do Availability - not available when I need it Performance - response/loading time is slow What types of problem frustrate you when using a digital service?
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 11 Criteria 63% choose retailers according to how quickly they can get access to a product or service without visiting a store 58% pick their bank based on the ability to perform all transactions digitally Source: The App Attention Index 2019
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12 Impact 88% of technologists say digital customer experience is now the priority 80% say seamless customer experience challenged by lack of unified visibility and insight into performance of the technology stack and its impact on customers Source: Agents of Transformation Report 2020
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13 ACCEPT, YOU NEED AUTOMATION
AIOps Definition AIOps augments technology teams by leveraging AI/ML for baselines, real-time anomaly detection and insights, identifying root cause(s) and automating resolutions.
POLL QUESTION: Have you manually set health rules or thresholds for a performance monitor? qYes qNo
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 16 What is Normal? Goodbye Manual Thresholds!
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 17 AIOps: Contextually Correlate Metrics
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18 AIOps: Contextually Correlate Metrics
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 19 AIOps: Detect Business Anomaly
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20 AIOps: Automated Root Cause(s) Analysis
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 Feedback Loop The Central Nervous System Traditional Cloud Application Business Incident response Resource scaling Cost optimization Network provisioning Security enforcement Visibility Insight Action User experience API StructuredandCorrelatedData Dynamic Baseline Root Cause Analysis Visualization ML/AIAnomaly Detection CI/CD validation
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22 EMBRACE, YOUR NEED FOR UNIFIED MONITORING
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23 Source: DevOps Institute | 2020 Upskilling: Enterprise DevOps Skills Report “experience with performance tuning and monitoring has moved … to a 39% must-have skill ranking.” 23 Source: The App Attention Index 2019
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24 Native Monitoring Misses the Big Picture On Premise Multi CloudPrivate Cloud1 2 4Public Cloud3 Legacy Tools Open Source Legacy Tools Open Source ? ? ? ?? ?
25 DEVNET-1237
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26 Release Validation • Canary releases • AB Testing • Blue/Green Deployments
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27 Cloud Migration Beyond Planning • Validate application impact • Validate business impact • Validate end-user impact
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28 Monitoring Core to DevOps and SRE 28 Product Development Capacity Planning Testing and Release Procedures Postmortem/Root Cause Analysis Incident Response Monitoring
POLL QUESTION: Do you suffer from release anxiety? qYes qNo
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 30 About Observian Cloud Migration Application Observability Cost Optimization Security & Compliance ContainersDevOps Big Data Collaboration
Our Approach
Why Use a Partner? Expert Support Strategic Planning Tactical Execution Tooling Training Partner Funding
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33 Enterprise Application Stack
Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 35
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 36
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 37
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 38
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39 Visibility with AppDynamics
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40 APM Visibility
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 41 CI/CD Pipeline Agent Deployment Agent Config
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 42 What’s Next? Quality Gates = Industrial Strength Apps
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 43
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 44
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 45
POLL QUESTION: Choose the ONE statement that would be your first wish today? q ”I wish I could see my infrastructure performance mapped to transactions” q “I wish I could automate resource usage to match load” q “I wish I could diagnose my code in production” q “I wish I could know how many users actually use which parts of my code”
47AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Prepare Yourself ü UNDERSTAND - you will be judged ü ACCEPT - you need automation ü EMBRACE - unified monitoring ü REALISE - there are people and tools to help ü REJECT - release anxiety ü DEFINE – your value with business code, not tools
AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 48 Resources Meet Observian • https://www.observian.com Further Reading • https://www.appdynamics.com/blog/news/accelerating-transformation-now/ • https://www.appdynamics.com/blog/author/marco-coulter/ AppDynamics Free Trial • https://www.appdynamics.com/free-trial/ Or Play in Our Cisco DevNet Sandbox • https://developer.cisco.com/site/appdynamics/
AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 49 Questions?

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Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught

  • 1. Prepare Your DevOps Culture to Withstand the Digital Experience Onslaught
  • 2. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2 Notice The information and materials included in this presentation (collectively, the “Materials”) are the confidential and proprietary information of AppDynamics LLC (the “Company”). No part of the Materials may be reproduced, distributed, communicated or displayed in any form or by any means, or used to make any derivative work, without prior written permission from the Company. © 2020 AppDynamics LLC. All rights reserved. All third party trademarks, including names, logos and brands, referenced by the Company in this presentation are property of their respective owners. All references to third party trademarks are for identification purposes only and shall be considered nominative fair use under trademark law.
  • 3. POLL QUESTION: Reality check: which quote best matches you? q “We react to performance events each time they happen” q ”We proactively learn from past events to improve our processes” q “We use data to predict imminent events” q “We use data to preemptively optimize our outcomes”
  • 4. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4 Source: https://connectedfutures.cisco.com/report/transforming-it-operations-for-business-value/ 27% 33%7% 26% 38% 22% 14% 33% Reactive Proactive Predictive Preemptive Today In two years Self-assessment
  • 5. 5AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Understand. Accept. Embrace. Automation + Monitoring. Partnering with Observian Before and After DevOps 1 Agenda 2 3 4
  • 8. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8 UNDERSTAND, YOU WILL BE JUDGED
  • 9. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 9 Chuck Medhurst, President and GM, BMW “We’re competing in the digital space - Google, Facebook, Apple, Microsoft. We have to get data as quickly as possible so that we can take action. A big part of that will be through AppDynamics.”
  • 10. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 10 Source: The App Attention Index 2019 Types of Problems that are Frustrating with Digital Services 12% 16% 18% 31% 32% 40% 55% None of the above Personalization - doesn't recognise who I am/what I like Seamlessness - digital and physical experiences don't flow/link together Usability - not intuitive or easy to use Functionality - doesn't cater for everything I want to do Availability - not available when I need it Performance - response/loading time is slow What types of problem frustrate you when using a digital service?
  • 11. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 11 Criteria 63% choose retailers according to how quickly they can get access to a product or service without visiting a store 58% pick their bank based on the ability to perform all transactions digitally Source: The App Attention Index 2019
  • 12. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12 Impact 88% of technologists say digital customer experience is now the priority 80% say seamless customer experience challenged by lack of unified visibility and insight into performance of the technology stack and its impact on customers Source: Agents of Transformation Report 2020
  • 13. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13 ACCEPT, YOU NEED AUTOMATION
  • 14. AIOps Definition AIOps augments technology teams by leveraging AI/ML for baselines, real-time anomaly detection and insights, identifying root cause(s) and automating resolutions.
  • 15. POLL QUESTION: Have you manually set health rules or thresholds for a performance monitor? qYes qNo
  • 16. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 16 What is Normal? Goodbye Manual Thresholds!
  • 17. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 17 AIOps: Contextually Correlate Metrics
  • 18. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18 AIOps: Contextually Correlate Metrics
  • 19. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 19 AIOps: Detect Business Anomaly
  • 20. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20 AIOps: Automated Root Cause(s) Analysis
  • 21. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 Feedback Loop The Central Nervous System Traditional Cloud Application Business Incident response Resource scaling Cost optimization Network provisioning Security enforcement Visibility Insight Action User experience API StructuredandCorrelatedData Dynamic Baseline Root Cause Analysis Visualization ML/AIAnomaly Detection CI/CD validation
  • 22. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22 EMBRACE, YOUR NEED FOR UNIFIED MONITORING
  • 23. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23 Source: DevOps Institute | 2020 Upskilling: Enterprise DevOps Skills Report “experience with performance tuning and monitoring has moved … to a 39% must-have skill ranking.” 23 Source: The App Attention Index 2019
  • 24. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24 Native Monitoring Misses the Big Picture On Premise Multi CloudPrivate Cloud1 2 4Public Cloud3 Legacy Tools Open Source Legacy Tools Open Source ? ? ? ?? ?
  • 26. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26 Release Validation • Canary releases • AB Testing • Blue/Green Deployments
  • 27. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27 Cloud Migration Beyond Planning • Validate application impact • Validate business impact • Validate end-user impact
  • 28. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28 Monitoring Core to DevOps and SRE 28 Product Development Capacity Planning Testing and Release Procedures Postmortem/Root Cause Analysis Incident Response Monitoring
  • 29. POLL QUESTION: Do you suffer from release anxiety? qYes qNo
  • 30. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 30 About Observian Cloud Migration Application Observability Cost Optimization Security & Compliance ContainersDevOps Big Data Collaboration
  • 32. Why Use a Partner? Expert Support Strategic Planning Tactical Execution Tooling Training Partner Funding
  • 33. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33 Enterprise Application Stack
  • 35. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 35
  • 36. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 36
  • 37. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 37
  • 38. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 38
  • 39. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39 Visibility with AppDynamics
  • 40. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40 APM Visibility
  • 41. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 41 CI/CD Pipeline Agent Deployment Agent Config
  • 42. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 42 What’s Next? Quality Gates = Industrial Strength Apps
  • 43. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 43
  • 44. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 44
  • 45. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 45
  • 46. POLL QUESTION: Choose the ONE statement that would be your first wish today? q ”I wish I could see my infrastructure performance mapped to transactions” q “I wish I could automate resource usage to match load” q “I wish I could diagnose my code in production” q “I wish I could know how many users actually use which parts of my code”
  • 47. 47AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Prepare Yourself ü UNDERSTAND - you will be judged ü ACCEPT - you need automation ü EMBRACE - unified monitoring ü REALISE - there are people and tools to help ü REJECT - release anxiety ü DEFINE – your value with business code, not tools
  • 48. AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 48 Resources Meet Observian • https://www.observian.com Further Reading • https://www.appdynamics.com/blog/news/accelerating-transformation-now/ • https://www.appdynamics.com/blog/author/marco-coulter/ AppDynamics Free Trial • https://www.appdynamics.com/free-trial/ Or Play in Our Cisco DevNet Sandbox • https://developer.cisco.com/site/appdynamics/
  • 49. AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 49 Questions?