Partner Community User Guide for Consulting Partners
- 23. • Partner Community Office Hours
• Dreamforce Office Hours
• Partner Marketing Power Hour
• Security Review Office Hours
• Marketing Cloud – Partner Office Hour
Need help with a specific question?
• Several teams hold periodic office hours to interact directly with partners.
• Use the table at http://p.force.com/officehours (see “Office Hours Information” tab) to find the
registration links for these interactive events.
Office Hours For Partners
- 31. Level Description and Examples
Level 1 – Critical
Critical production issue affecting all users, including system unavailability and data integrity issues
with no workaround available.
- Keep in mind that these types of cases can only be submitted over the phone through Salesforce Global Support.
Find the number to call here.
Level 2 – Urgent
Major functionality is impacted or significant performance degradation is experienced. Issue is
persistent and affects many users and/or major functionality. No reasonable workaround
available. In addition, includes time-sensitive requests such as requests for feature activation or a
data export.
Level 3 – High
System performance issue or bug affecting some but not all users. Short-term workaround is
available, but not scalable.
Level 4 – Medium
Inquiry regarding a routine technical issue; information requested on application capabilities,
navigation, installation or configuration; bug affecting a small number of users. Reasonable
workaround available. Resolution required as soon as reasonably practicable.
Severity Level Definitions
Please review the Severity Level definitions. These definitions will help you understand the
severity of your issue when submitting a case.
- 37. Manage Users
You must have the “Manage
Users” permission to see
this link. Talk to your admin
if you need access.
1
2
1. If you are your company’s designated Partner Community administrator, invite your users to join
or revoke access in the “Manage Users” tab. In addition, grant your users the additional
permissions they need (like Manage Users, Manage Listings, Manage Cases).
2. To invite your users, select “Invite User”.
- 43. Display your Trailhead Badges and Certifications on your profile
1. On your profile page, select Edit, and then click Work & Experience.
2. Scroll to the Certifications & Badges section, and select Link Trailhead account or
Link Certification account.
3. For Trailhead badges, enter the email address associated with the account that you use
to complete Trailhead challenges. For Salesforce certifications, enter the email address
associated with your Webassessor profile.
4. Click Connect Account. We’ll send you an email with a verification code. If you don’t
receive the email, check your spam folder or request a new code.
5. After you get the email, go back to the Work & Experience section of your profile.
6. Enter the verification code, and then click Complete Connection.
7. Select the two checkboxes for showing Salesforce Trailhead Badges and Certifications
on your profile.
8. Scroll to the bottom of the page, and then click Save Changes.
Follow these instructions for best results
- 47. Title Description
Salesforce App Cloud
http://p.force.com/appcloud
The #1 cloud platform for building next-gen apps
Partner Community
http://partners.salesforce.com
One-stop shop for education & engagement
Trailhead
http://developer.salesforce.com/trailhead
Interactive learning path through the basic building blocks of the Salesforce App
Cloud
Partner Online Training
http://p.force.com/LMS
Full Premier catalog of platform & product training
Partner Account Manager (PAM)
http://p.force.com/PAM
For revenue generating partners, PAMs are your primary contact and trusted
advisor to help you be successful
Technical Evangelist (TE)
http://p.force.com/TE
For silver tier and above partners, TEs offer guidance as you architect your
solution
Trialforce
http://p.force.com/trialforce
Enables you to seamlessly deliver free trials to your customers and prospects
Glossary
- 48. Glossary
Title Description
Security Review
http://p.force.com/security
Ensure your app is safe for customers to install
Salesforce1 Mobile
http://p.force.com/salesforce1
App that unifies Salesforce mobile offerings into one next generation app for
Salesforce users
Channel Order App (COA)
http://p.force.com/COA
Create, submit and track orders with Salesforce
License Management App (LMA)
http://p.force.com/LMA
Apply (and manage) licensing to your uploaded and registered AppExchange apps
Partner Business Org
http://p.force.com/bizorg
Publish and manage the sales and distribution of your app
Subscriber Support Console Log in as your customer to troubleshoot issues directly within the app
Environment Hub
http://p.force.com/hub
Create orgs (test, demo, packaging) and manage from one location