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How EMC and FedEx Overcame SharePoint Limitations for Process Improvement

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QuickBase, Inc.
QuickBase, Inc.

Hear Bob Larrivee, Director of Custom Research at AIIM, moderate a panel of leading organizations who augmented SharePoint installations for rapid process improvement. - Hear how 2 industry leaders have solved for SharePoint limitations around process and project management - Learn ways to rapidly develop applications for collaboration - See results of a SharePoint survey of a 420+ IT professionals conducted by AIIM International

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How EMC and FedEx Overcame SharePoint Limitations MARCH 26, 2015 FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered trademarks or EMC Corporation. AIIM is a trademark of Association for Information and Image Management International. Intuit QuickBase is a registered trademark of Intuit Inc. Expert Panelists: Moderated By:
Agenda • Introductions • AIIM & Recent Survey (Feb. 2015) • Moderator Q&A with Expert Panelists • How Intuit QuickBase is helping EMC & FedEx • Q&A with Attendees TODAY’S AGENDA
INTRODUCTIONS Eric Bristol, Host Intuit QuickBase, Marketing Bob Larrivee, Moderator AIIM, Director of Research Expert Panelists: Ed Zacchini EMC, Sr. Consultant Technical Programs Industry Solutions Engineering Josh Miller FedEx Office, Program Manager Ops Effectiveness Introductions
MODERATING TODAY Bob Larrivee Director of Research, AIIM Over 30 years of industry experience in the application of advanced technologies and process improvement. Passionate about sharing knowledge and experience with organizations seeking to improve their operations, embrace technology and drive their business forward. AIIM is a global, non-profit association dedicated to growing and supporting the information management community for over 70 years. There are 80,000 members. linkedin.com/in/boblarrivee @BobLarrivee
AIIM RESEARCH: LIMITED EXPANSION Limited Expansion with SharePoint 45% of survey respondents are having issues expanding the use of Sharepoint for more business processes. Industry Watch: Connecting and Optimizing SharePoint. Survey from: AIIM (Association for Information and Image Management) © AIIM 2015, www.aiim.org Full article: www.aim.org/research
AIIM RESEARCH: THIRD PARTY ENHANCEMENTS Workflow and BPM 54% have implemented/plan to implement 3rd party enhancements for workflow and BPM (Business Process Management)
AIIM RESEARCH: QUOTES When asked about SharePoint Deployments 15% use out of the box SharePoint 39% have only limited customization There is uncertainty about Microsoft’s Road Map
AIIM RESEARCH CONCLUSIONS AND RECOMMENDATIONS AIIM Conclusions & Recommendations “It is unfortunate that a product that pioneered browser-based website collaboration has found itself blindsided by many new and more agile collaboration tool-builders, designed specifically for cloud and mobile.” “Many businesses are looking for Business Process Management tools.” “Businesses are looking to build out more customizations with 3rd party products.”
INTRO TO EXPERT PANEL FROM EMC AND FEDEX Ed Zacchini EMC, Sr. Global Manager, Industry Solutions Engineering Josh Miller FedEx Office, Program Manager, Ops Effectiveness
TECHNOLOGY TO THE FRONT LINE Technology to the Front Line. The AIIM research indicates that businesses are struggling to use SharePoint as the tool that empowers the average business user with technology to support their bottom line, with the quick turnarounds our businesses need today. • Competing priorities leave IT stretched thin. • Very cumbersome for new users. • Not intuitive for user functionality.
TECHNOLOGY TO THE FRONT LINE Technology to the Front Line. We have seen the technology landscape change over the past few years to better serve the front lines of the business, how has this changed in your business and the type of tools you need? • Aligning resources across functional groups • Important to work cross functional • Need a flexible tool where you can prototype and get instant feedback
PROJECT MANAGEMENT & BUSINESS PROCESS MANAGEMENT Project Management & Business Process Management. According to AIIM research, 45% are having issues expanding their use of Sharepoint for business process. Why is workflow important to you and why SharePoint is limiting in helping with workflow? • Create a great customer experience • Need to streamline processes • SharePoint required experience in coding
USING QUICKBASE TO SOLVE THESE PAINS Three main challenges with how SharePoint serves the marketplace: • Speed to action. • Empowering your front line. • Business process management. Using QuickBase to Solve These Pains.
USING QUICKBASE TO SOLVE THESE PAINS Speed to Action Speed to Action is important for any business, how are you using tools to be nimble and quick, and what the value to your business? • Real time updates • Ready built apps • Quickly create Reports
USING QUICKBASE TO SOLVE THESE PAINS Empowering Front Lines Can you tell us how you’ve been able to empower the front lines and the value to your business? • Critical to get feedback • Their voice is heard • Need to capture their insights
USING QUICKBASE TO SOLVE THESE PAINS Business Outcomes As a Result What has been the end results or business outcomes of these changes in the way you build apps and work with your stakeholders? • Powerful insights • Justification of resources • Accelerate growth ahead of competition
QUESTIONS AND ANSWERS Summary of SharePoint Challenges • Business Process • Project Management • Speed to action • Empowering front line
QUESTIONS & ANSWERS Sign up for a QuickBase Demo: http://quickbase.intuit.com/webinars Questions & Answers (Type questions in the chat or Q&A window) FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered trademarks or EMC Corporation. AIIM is a trademark of Association for Information and Image Management International. Intuit QuickBase is a registered trademark of Intuit Inc.

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How EMC and FedEx Overcame SharePoint Limitations for Process Improvement

  • 1. How EMC and FedEx Overcame SharePoint Limitations MARCH 26, 2015 FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered trademarks or EMC Corporation. AIIM is a trademark of Association for Information and Image Management International. Intuit QuickBase is a registered trademark of Intuit Inc. Expert Panelists: Moderated By:
  • 2. Agenda • Introductions • AIIM & Recent Survey (Feb. 2015) • Moderator Q&A with Expert Panelists • How Intuit QuickBase is helping EMC & FedEx • Q&A with Attendees TODAY’S AGENDA
  • 3. INTRODUCTIONS Eric Bristol, Host Intuit QuickBase, Marketing Bob Larrivee, Moderator AIIM, Director of Research Expert Panelists: Ed Zacchini EMC, Sr. Consultant Technical Programs Industry Solutions Engineering Josh Miller FedEx Office, Program Manager Ops Effectiveness Introductions
  • 4. MODERATING TODAY Bob Larrivee Director of Research, AIIM Over 30 years of industry experience in the application of advanced technologies and process improvement. Passionate about sharing knowledge and experience with organizations seeking to improve their operations, embrace technology and drive their business forward. AIIM is a global, non-profit association dedicated to growing and supporting the information management community for over 70 years. There are 80,000 members. linkedin.com/in/boblarrivee @BobLarrivee
  • 5. AIIM RESEARCH: LIMITED EXPANSION Limited Expansion with SharePoint 45% of survey respondents are having issues expanding the use of Sharepoint for more business processes. Industry Watch: Connecting and Optimizing SharePoint. Survey from: AIIM (Association for Information and Image Management) © AIIM 2015, www.aiim.org Full article: www.aim.org/research
  • 6. AIIM RESEARCH: THIRD PARTY ENHANCEMENTS Workflow and BPM 54% have implemented/plan to implement 3rd party enhancements for workflow and BPM (Business Process Management)
  • 7. AIIM RESEARCH: QUOTES When asked about SharePoint Deployments 15% use out of the box SharePoint 39% have only limited customization There is uncertainty about Microsoft’s Road Map
  • 8. AIIM RESEARCH CONCLUSIONS AND RECOMMENDATIONS AIIM Conclusions & Recommendations “It is unfortunate that a product that pioneered browser-based website collaboration has found itself blindsided by many new and more agile collaboration tool-builders, designed specifically for cloud and mobile.” “Many businesses are looking for Business Process Management tools.” “Businesses are looking to build out more customizations with 3rd party products.”
  • 9. INTRO TO EXPERT PANEL FROM EMC AND FEDEX Ed Zacchini EMC, Sr. Global Manager, Industry Solutions Engineering Josh Miller FedEx Office, Program Manager, Ops Effectiveness
  • 10. TECHNOLOGY TO THE FRONT LINE Technology to the Front Line. The AIIM research indicates that businesses are struggling to use SharePoint as the tool that empowers the average business user with technology to support their bottom line, with the quick turnarounds our businesses need today. • Competing priorities leave IT stretched thin. • Very cumbersome for new users. • Not intuitive for user functionality.
  • 11. TECHNOLOGY TO THE FRONT LINE Technology to the Front Line. We have seen the technology landscape change over the past few years to better serve the front lines of the business, how has this changed in your business and the type of tools you need? • Aligning resources across functional groups • Important to work cross functional • Need a flexible tool where you can prototype and get instant feedback
  • 12. PROJECT MANAGEMENT & BUSINESS PROCESS MANAGEMENT Project Management & Business Process Management. According to AIIM research, 45% are having issues expanding their use of Sharepoint for business process. Why is workflow important to you and why SharePoint is limiting in helping with workflow? • Create a great customer experience • Need to streamline processes • SharePoint required experience in coding
  • 13. USING QUICKBASE TO SOLVE THESE PAINS Three main challenges with how SharePoint serves the marketplace: • Speed to action. • Empowering your front line. • Business process management. Using QuickBase to Solve These Pains.
  • 14. USING QUICKBASE TO SOLVE THESE PAINS Speed to Action Speed to Action is important for any business, how are you using tools to be nimble and quick, and what the value to your business? • Real time updates • Ready built apps • Quickly create Reports
  • 15. USING QUICKBASE TO SOLVE THESE PAINS Empowering Front Lines Can you tell us how you’ve been able to empower the front lines and the value to your business? • Critical to get feedback • Their voice is heard • Need to capture their insights
  • 16. USING QUICKBASE TO SOLVE THESE PAINS Business Outcomes As a Result What has been the end results or business outcomes of these changes in the way you build apps and work with your stakeholders? • Powerful insights • Justification of resources • Accelerate growth ahead of competition
  • 17. QUESTIONS AND ANSWERS Summary of SharePoint Challenges • Business Process • Project Management • Speed to action • Empowering front line
  • 18. QUESTIONS & ANSWERS Sign up for a QuickBase Demo: http://quickbase.intuit.com/webinars Questions & Answers (Type questions in the chat or Q&A window) FedEx Office is a registered trademark of Federal Express Corporation. EMC and the EMC logo are registered trademarks or EMC Corporation. AIIM is a trademark of Association for Information and Image Management International. Intuit QuickBase is a registered trademark of Intuit Inc.