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@JoyanneHawkins @DarrenShaw_
Succeeding in Local SEO in 2018
(and beyond)
Joy Hawkins
&
Darren Shaw
MN Search Summit 2018
Local Search is not what it
used to be.
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
Back in the good ol’ days
Clicking the business
name would take you
to the website
@JoyanneHawkins @DarrenShaw_
Today, Google wants to
keep you on Google
PAID
PAID
PAID
PAID
PAID
@JoyanneHawkins @DarrenShaw_
Local pack leads to Local Finder
@JoyanneHawkins @DarrenShaw_
And the Local
Finder has
almost all the
info you need
Address
Phone
Hours
Book appointment link
Latest news/events (posts)
Q&A Reviews
Business description
Links to similar businesses
@JoyanneHawkins @DarrenShaw_
These features drive business
In a case study done by
Get Five Stars, they
found that 70% of KPIs
were happening
On Google.
https://www.getfivestars.com/blog/case-study-key-
performance-indicators-local-digital-marketing/
@JoyanneHawkins @DarrenShaw_
Just some of the GMB features
released in the past 2 years.
Google Posts
Description
Services
GMB Websites
Messaging
VideosQ & A
Review
Gating
@JoyanneHawkins @DarrenShaw_
Are you happy
with our
service?
Private
Feedback Form
Leave us a
Google Review!
@JoyanneHawkins @DarrenShaw_
April 12, 2018
“Don’t discourage
or prohibit negative
reviews or
selectively solicit
positive reviews
from customers.”
@JoyanneHawkins @DarrenShaw_
What Happens?
Currently for review incentives, Google
removes all the reviews that were left
during the time period of the contest.
Descriptions
August 2016:
Description is removed
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March 2018:
It’s back!
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
The guidelines
750 Characters
@JoyanneHawkins @DarrenShaw_
The guidelines
Must be accurate and not misleading
@JoyanneHawkins @DarrenShaw_
The guidelines
No links (or html code)
@JoyanneHawkins @DarrenShaw_
The guidelines
No sales, discounts, or promos
X
@JoyanneHawkins @DarrenShaw_
The guidelines
Email addresses are a-okay!
@JoyanneHawkins @DarrenShaw_
What not to do
@JoyanneHawkins @DarrenShaw_
Doing it right!
Ad copy for conversions, not keyword stuffing
@JoyanneHawkins @DarrenShaw_
Technically against the
guidelines, but emojis!
March Algorithm
Update
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
SERPs = more localized
“Car Accident Lawyer”
@JoyanneHawkins @DarrenShaw_
SERP Feature
Changes
@JoyanneHawkins @DarrenShaw_
SERP Feature
Changes
Services
Launched on April 9, 2018
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
Which categories get them?
Health + Beauty
Spas
Hair salons
Fitness
Medical/Dentistry
Etc.
@JoyanneHawkins @DarrenShaw_
Which categories get them?
Service Area Businesses
Plumbers
Roofers
Lawn care
Pest Control
Etc.
@JoyanneHawkins @DarrenShaw_
Which categories get them?
Have also seen them here
Lawyers
Hotels/B&Bs
Jewelry stores
Marketing agencies
Insurance agencies
Construction businesses
Adding/editing them
Adding/editing them
Price is
Optional
Description
is optional
Create sections
@JoyanneHawkins @DarrenShaw_
Where can you see them?
A teeny link on the
Google Maps mobile app.
That’s it!
For now.
What do they look like?
@JoyanneHawkins @DarrenShaw_
Do they help with
rankings?
Google
Posts
@JoyanneHawkins @DarrenShaw_
In April 2018,
Google moved Posts
to the top on mobile
Joel Headley works at PatientPop
and they increased appointment
bookings by about 11% for
thousands of customer listings
via Google Posts.
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
Book an Appointment
Download a Coupon
Get a Free Case
Evaluation
1.One post at a time is enough
2.Make the post look like a button
3.Lead the user to a page where they
can fill in a form
@JoyanneHawkins @DarrenShaw_
@JoyanneHawkins @DarrenShaw_
Coming soon!
The Whitespark Google Posts Scheduler
1. Use UTM Codes in the link https://ga-dev-
tools.appspot.com/campaign-url-builder/
a. Campaign Source: GMBPosts
b. Campaign Medium: [Type of Post]
2. Google Analytics > Acquisition > All Traffic >
Source/Medium
@JoyanneHawkins @DarrenShaw_
Q & A
Launched in August 2017
@JoyanneHawkins @DarrenShaw_
High visibility
Brand search
knowledge panel
High visibility
Local
Finder
results
Questions are being asked
https://www.getfivestars.com/blog/the-big-guide-to-google-questions-and-answers/
Types of questions being asked
https://www.getfivestars.com/blog/the-big-guide-to-google-questions-and-answers/
Some “questions” are damaging
Some answers are useless
And sometimes it works out really well
Q&A Best Practices
@JoyanneHawkins @DarrenShaw_
1. Monitor and respond, before someone else does
Whitespark Reputation Builder
2. Upvote your best question
The question with
the most upvotes is
the one that will
display in the
knowledge panel
3. Report any off-topic questions
This is a review,
not a question. It
would be removed
if reported.
MnSearch Summit 2018 - Joy Hawkins and Darren Shaw – Succeeding in Local SEO in 2018 (and beyond)
4. Seed the Q&A with your own best questions
THANK YOU!
@JoyanneHawkins
@DarrenShaw_
Get 15% off.
Promo Code:MNSEARCH2018
Expires: July 6, 2018

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MnSearch Summit 2018 - Joy Hawkins and Darren Shaw – Succeeding in Local SEO in 2018 (and beyond)