Mlo 6 learnrer support

1. Moving Learning Online (Session 6) Learner Support MechanismsSpeaker #1 – Vinay Markandya JISC RSC South Eastv.markandya@kent.ac.uk07789176817Speaker #2 – John Potter JISC RSC South Eastjdp@kent.ac.uk07786 3377645th May 2011Moving Learning Online: Learner Support Mechanisms1

2. The Moving Learning OnlineSeriesSeries aim - to help you answer the question…How can online delivery help us meet our strategic and operational objectives?5th May 2011Moving Learning Online: Learner Support Mechanisms2

3. Session AimsThis session aims to:Aim 1: Examine different models of support

4. Aim 2: Critique traditional learner support mechanism & make the case for a more holistic approach

5. Aim 3: Demonstrate how Key Performance Indicators can be improved

6. Aim 4: Analyse how technology can improve learner support5th May 2011Moving Learning Online: Learner Support Mechanisms3

7. Learner Support MechanismsTraditional Model for Learner support is based on additionality Remedial

8. Reactive

9. Specialist......and costly.Learner support is aimed at students who are perceived to be “non-traditional” and/or disabled in some sense.5th May 2011Moving Learning Online: Learner Support Mechanisms4

10. Learner Support MechanismsTraditionally supported learners feel:Isolated

11. Different from their peers

12. Not part of the mainstreamPlus ..... Students who do not show their need for support until after the programme has begun will not ask for it at the start.5th May 2011Moving Learning Online: Learner Support Mechanisms5

13. Learner Support MechanismsDangers to Key Performance IndicatorsStudents who feel unsupported will drop out = negative effect on retention.These students, if they remain on course, will resort to lower order pedagogical strategies rather than maximising their potential = negative effect on achievement.Cost effects of additionality as opposed to holistic approach (later with John)5th May 2011Moving Learning Online: Learner Support Mechanisms6

14. Learner Support MechanismsDevelopmental/holistic approach:Recognise that categorising students as vulnerable, at risk, failing etc, etc is not useful.

15. Recognise that ALL students need support at some stage of their learning, thereby advocating a more holistic approach.

16. Recent HE research (De Montfort & Oxford Brookes) shows that not only low achievers but also high achievers find it difficult to ask for support5th May 2011Moving Learning Online: Learner Support Mechanisms7

17. Learner Support MechanismsA new environment:Encourages students to be proactive in making curricular decisions

18. Seeks self-assessment by students at different levels prior to embarking on a programme of study (functional skills, digital literacies, curricular levels)

19. Provision of curricular materials that are easily accessible both in and out of “hours.”

20. A range of gateways to support so that students are able to access support in the way that suits them best.5th May 2011Moving Learning Online: Learner Support Mechanisms8

21. Learner Support MechanismsCharacteristics of online learningLearning support for online-intensive and interactive learning situations.

22. Electronic access to resources

23. Online contact with peers and tutors5th May 2011Moving Learning Online: Learner Support Mechanisms9

24. Learner Support MechanismsChallenges of online learningWorking in a Virtual Learning Environment.

25. Emphasis on collaborative working and learning

26. Web searches extend resources beyond teacher supplied course material5th May 2011Moving Learning Online: Learner Support Mechanisms10

27. Learner Support MechanismsOnline LearningLearner/content interaction

28. Learner/teacher interaction

29. Learner/learner interactionCourse design or learner support?Support is no longer an exceptional activity to overcome an individual problem but part of the core activity.5th May 2011Moving Learning Online: Learner Support Mechanisms11

30. Learner Support MechanismsProblems facing online learnersLearner isolation

31. Lack of personal feedback

32. Technical difficulties

33. Lack of social interactionProgrammes must be designed from the outset with learner support in mind.5th May 2011Moving Learning Online: Learner Support Mechanisms12

34. Learner Support MechanismsSupporting the technologyUser managementAccount creation/deletion

35. Authentication system

36. Content moderation

37. Acceptable Use PolicyTechnical supportBrowser/client compatibility

38. Content viewers

39. Password problems

40. ITIL/FITS5th May 2011Moving Learning Online: Learner Support Mechanisms13

41. Learner Support MechanismsTechnical Support OptionsOutsourced – commercial service desk companies can provide 24 X 365 support

42. In house – restricted hours and uncertain demandAdvanced online help and automated support systems (FAQs, self service password resets, video how-to etc.) Queries should feed back into course design.5th May 2011Moving Learning Online: Learner Support Mechanisms14

43. Learner Support MechanismsTiered support for learnersOffer a tired support system encouraging people to work from lowest to highest resource level -Check the FAQ

44. View online video tutorial

45. Email a tutor

46. Live chat with tutor

47. Phone a helpdesk5th May 2011Moving Learning Online: Learner Support Mechanisms15

48. What Next?Visit the Moodle course that supports this series at:http://moodle.rsc-em.ac.uk/Book to attend the next session:Monitoring, Evaluation & reviewhttp://www.rsc-southeast.ac.uk/events/2011/25-05-2011-mlo-monitoring-evaluation-review.htmlTalk to your RSC about the support available to help your strategic planning to make moving learning online a realityJISC RSC East Midlands support@rsc-em.ac.ukJISC RSC South East support@rsc-southeast.ac.uk5th May 2011Moving Learning Online: Learner Support Mechanisms16

Mlo 6 learnrer support

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Mlo 6 learnrer support