Marc Fonteijn - How we tackle the future
- 14. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
just because we could...
or it seemed like a cool thing to do
- 15. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
DISCLAIMER
I don’t know anything about the future
- 20. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
doing the right things
vs. doing things right
- 21. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
services that people love and
organisations are proud to provide
- 22. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
I had no clue about service design
Not a lot of people did...
- 23. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
How are we going to find clients
A challenge that a lot of service designers still struggle with...
- 32. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Doing research (sometimes)
is the biggest learning
- 39. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
I was educated to have the answers
"We're paying you to come up with the smart solution."
- 40. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Help us to explore the future.A TURNING POINT.
- 45. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
gently force some
humbleness upon them
💪
- 46. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
What are you doing here?
WHAT ARE.
.YOU DOING.
- 48. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
What should I buy for 5 euro
VALUE.
.FOR.MONEY.
- 50. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
There are many truths out there
We don’t need to have all the answers...
- 53. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Quote Mauro
Our ability to
prototype is what
sets us apart.
-- Mauro Porcini
- 55. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Klm surprisus viering en/of
boekuitreiking
CREATING.
.A STAGE.
- 57. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
“A prototype is worth 1000 meetings”
-- Tom & David Kelley
- 62. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
THINGS PEOPLE.
CAN’T HIDE IN.
THEIR DRAWER.
- 64. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
“Make things in order to think
rather than thinking what to make”
- 67. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Voorbeeld van tool making
WE ARE.
TOOLMAKERS.
- 68. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Get out of our heads (and screens)
and into our hands
- 74. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
“Create work that will be
missed if it was gone.”
-- Seth Godin
- 75. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
A passionate and deeply involved
community
GLOBAL.
.COMMUNITY.
- 81. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
be curious and engage with the world
be humble and vulnerable
create and collaborate
don’t settle
- 82. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
be curious and engage with the world
be humble and vulnerable
create and collaborate
don’t settle
- 83. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
be curious and engage with the world
be humble and vulnerable
create and collaborate
don’t settle
- 84. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
I love tech but and
care about people
- 86. Marc Fonteijn
© Service Design Show
14 11 2019 / Rome
World Usability Day
Grazie ServiceDesignShow.com
/servicedesignshow
/servicedesignshow
Marc Fonteijn
marc@servicedesignshow.com
/in/marcfonteijn
🙏
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