SlideShare a Scribd company logo
Kathleen Claes 
Channel Development Manager 
Magento: Accelerating Momentum 
MagentoEMEA 
kclaes@ebay.com
MOBILE 
SHOPPING 
65% 
ECOMMERCE GROWTH 
16% 
MULTI-PLATFORM 
54% 
DIGITAL IS 
ACCELERATING
CUSTOMER 
PURCHASE 
PURE-PLAY 
BRICK & 
MORTAR 
POP-UP 
PARTNERSHIP
Retailers Challenged to Determine 
Which technologies matter? 
What’s best for customers? 
When to jump in? 
At what cost?

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Featuring speakers from Blu Dot, Village Roadshow, Clearhead Mike Wodtke, eCommerce Director, Blu Dot Jon Satterley, Group Director, Digital Development, Village Roadshow Matty Wishnow, CEO , Clearhead Building an organization around continuous optimization is a distinctly different task from running A/B tests. Getting from those first experiments as a "project" to a data driven team and process requires vision and a commitment to hypothesis driven decision-making. How do entrepreneurial leaders and companies incorporate testing as a KPI and use it to drive a broader product roadmap? In this panel discussion with Blu Dot, Village Roadshow, and Optimizely Solutions Partner, Clearhead, will share their experiences from driving optimization forward - and the 'X factors' that made it stick.

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b2b marketingb2bb2b sales
Oren Cohen - Optimizely (All Things Data 2015)
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Oren Cohen - Optimizely (All Things Data 2015)

Oren Cohen discusses how to build a testing culture and optimization roadmap. He recommends setting business goals that go beyond just conversions, developing a testing process of ideating, researching, refining, planning/running tests, and reviewing results. Companies should explore radical options, use analytics and qualitative data like surveys to refine their website, and compare their site to competitors to identify growth areas. The goal is to listen to customers and find ways to maximize outcomes.

google analyticsoptimizationa/b testing
Consumers Are Leading With “Mall in Their Pocket” 
Promotions & 
coupons 
Mobile Commerce 
Payments 
Store location 
Shopping lists 
In-store research 
Self-scanning & self-checkout 
Social Commerce 
Loyalty 
Digital 
Mobile 
Social 
Local
Shopping is at an inflection point… 
Seamless, omni-channel, multichannel commerce 
Consumers are leading… Retailers are adapting… 
… eBay will enable commerce
Magento community enterprise
MAGENTO 
BUSINESS MOMENTUM

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Bronto

This document summarizes a presentation given by Max Kissick-Jones of Bronto Software about the top email marketing tactics used by retailers. The document shares that segmentation, welcome series, remailing, cart recovery, and post-purchase series are some of the most commonly and effectively used tactics. It also notes that larger retailers tend to use fewer email marketing tactics than smaller retailers. The document aims to help retailers understand which tactics deliver the highest returns so they can prioritize the most effective programs.

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This document discusses how leveraging customer reviews in marketing programs can help businesses. It notes that 99% of IT buyers use reviews in their decision making process but only 60% of IT marketers make reviews a priority. It also discusses how trust is built through innovation, benefits to society, ethical practices and transparency. The document provides examples of how positive customer reviews from sites like G2 Crowd can be used in marketing materials and recommends businesses identify customer advocates, share the customer voice on multiple channels, and use review data to target specific markets. It emphasizes that reviews can help at all stages of the buyer's journey from awareness to customer advocacy.

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Digital Transformation 2016: The latest approaches to simplify digital customer
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Digital Transformation 2016: The latest approaches to simplify digital customer

In the face of digital transformation, marketing leaders must not blindly follow the hype and chase after new technologies. This webinar takes you back to the basics by providing practical tips and design examples (B2B and B2C) of how to identify your biggest marketing problems, map out a digital roadmap aligned with the customer journey, and deliver a consistent desktop and mobile experiences to win.

240,000+ 
Businesses 
300+Partners 
Technology & SI 
~3,000 
Enterprise 
Merchants 
6,000+ 
3rdParty 
Extensions 
26+Billion 
CommerceVolume in 2013 
3,000+ 
Certified 
Developers 
214
EXPERT 
CONSULTING 
CUSTOMER 
SATISFACTION 
MAGENTO 
TRAINING 
INVESTMENTS IN THE 
MAGENTO ECOSYSTEM
LEADING PROVIDER IN 
NORTH AMERICA & EUROPE 
Tied 
with IBM 
#2 
Europe 
Mid-Market 
IR 500 
#1 
North America
MAGENTO 
MERCHANT DIVERSITY

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This presentation was done for my graduate digital marketing class at Indiana University (Kelley School of Business), as part of the M.S./Marketing program. There are two versions to this file: one with, and one without, the speaker notes. The speaker notes are essential. The “inspiration” came from interviews I did with Reeds Jewelers in Wilmington, NC. Reeds was looking to take their online business to the next level. The following slides outline some tactical ideas; some of which I shared with Reeds. (This assignment was completed subsequent to my interviews with Reeds). © copyright 2016 by Rick Wingender

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Onegini Brochure

Onegini provides a cloud-based customer identity and access management (CIAM) platform called Onegini Identity Cloud. The platform allows organizations to centrally manage user registration, authentication, authorization and access across websites and mobile apps. It offers features such as single sign-on, multi-brand support, integration with external identity providers and APIs for integration with other systems. The platform aims to simplify access management and improve security, compliance and customer experience for online businesses.

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Growth strategies should be tailored for the different stages a B2B SaaS is in. Founders should make sure their product, marketing, sales, and support strategies always go hand-in-hand regardless of the stages their companies are at. Great articles I drew my ideas from: 1. Joel York's Three SaaS Sales Models http://chaotic-flow.com/saas-startup-strategy-three-saas-sales-models/ 2. Guillaume Lerouge's Go-To-Market Strategy for B2B SaaS Companies https://www.slideshare.net/GuillaumeLerouge1/go-tomarket-strategy-for-b2b-saas-companies

b2bb2b marketingsaas
1United States 
2Germany 
3Great Britain 
4France 
5Netherlands 
6Australia 
7Brazil 
8Spain 
9Singapore 
10Ireland 
TOP MARKETS IN TERMS OF RETAILERS* 
*Based on Alexa1M
1Fashion Apparel 
2Branded Manufacturers 
3B2B 
4Food & Beverage 
5Home & Garden
THE WORLD’S MOST INNOVATIVE 
RETAILERS RUN ON MAGENTO
MAGENTO 
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Magento Commerce Solutions 
Magento Community Edition Magento Enterprise Edition 
 Open-Source software for developers 
& tech-savvy merchants 
 Free download 
 Enterprise-class features, performance & 
support—with full source code access 
 Competitive Annual License Fee 
Small Merchants 
< $1M 
SMB to Enterprise Merchants 
$1M – $200M+ 
+3000 
merchants 
worldwide 
240,000 
merchants 
worldwide
Magento Enterprise Edition: Key Benefits 
Flexibility 
Full source-code access that puts the merchant in control. 
High Value 
Extensive native feature set. Compelling total cost of ownership 
Vibrant Global Network of Experts 
Find qualified service and tech partners wherever you are. 
Performance and Scalability 
Proven ability to support fast-growing businesses at scale. 
Commerce Leader 
Access the technology and know-how of a global commerce leader who will never compete with you. 
Magento Enterprise Edition empowers Growing Business Merchants to build and run their businesses their way by providing unsurpassed flexibility and control.
© 2013 
Page | 19 
Content Management (CMS) 
Gifting Options 
Private 
Sales 
Gift 
Registry 
Rule-based Related Products 
Persistent Shopping 
PCI-ready Payment Bridge 
Reward Points 
Segmentation & Targeted Promotions 
Automated 
Email Reminders 
Multiple Wish Lists 
Return 
Management 
(RMA) 
Magento Enterprise Edition Exclusive Features 
Prices & Promos Permissions 
Add to cart by SKU 
Scheduled Import/Export 
Staging, Backup & Rollback 
Customer Attribute Management 
Admin Roles & 
Logging 
Catalog Access 
Controls 
Store Credits 
SOLR 
Search 
Full Page 
Caching 
Background & 
Incremental Indexing 
Strong Data 
Encryption 
Order Tracking 
Widget
Magento 
Community 
Edition 
1.9 
Magento 
Enterprise 
Edition 
1.14 
+ 
Responsive Reference Design Theme 
Price consistency across borders for EU merchants 
PayPal Express Checkout Improvements 
1.14 
Faster Search Indexing

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shopping adsgoogle shoppinggoogle pla ads
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marketingb2b marketingb2b
RELEASE APPROACH AND GOALS 
1.14 
1.14.1 
1x Maintenance / Support 
1x Maintenance / Support 
2.0 
DevBeta 
2.0 
DevRC 
2.0 
Merchant Beta 
2.0 
Merchant GA 
2.X 
Agile Release Cadence 
GOALS 
Modernize web technology stack 
1 
Improve performance and scalability 
2 
3 
Easy customizations 
Separate business logic from presentation 
4 
Cleaner installation and upgrades 
5 
6 
High code quality and improved testing framework 
2014 
2015 
2016 
2017
A Solution Partner will guide you every step of the way. 
Technical 
Support 
Robust trainiGnglo tboa lb suuilpdp yoorut rw theeanm y’so kun noewelde ditg.e in-house. 
Expert 
Consulting 
Group 
Magento U 
Training 
Magento technical experts always have your back. 
You + Solution Partner 
Planning & Design 
Customization 
Integration 
Learning 
Support 
Deployment
© 2013 
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What is your eCommerce vision?
ThankYou

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If I could solve just one problem for all founders and marketers, it would be this: Knowing exactly how much revenue you make from your leads compared to the cost per acquisition. I don't even care whether it is for B2B or B2C because if we knew that, we would see where we are making profits and losses. What's holding you back right now from confidently investing 1000€ per day, week, or month in lead generation is not knowing if you are wasting your money. Clarity is power, and a good tracking setup can give us just that. That's why we have created this "Lead Tracking Guide." What you will learn: 1. Track your leads from cost per acquisition to customer lifetime value. 2. Set up your tracking tools like Google Tag Manager and your CRM for lead tracking. 3. Build a weekly report with a clear action indicator based on our template.

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Magento community enterprise

  • 1. Kathleen Claes Channel Development Manager Magento: Accelerating Momentum MagentoEMEA kclaes@ebay.com
  • 2. MOBILE SHOPPING 65% ECOMMERCE GROWTH 16% MULTI-PLATFORM 54% DIGITAL IS ACCELERATING
  • 3. CUSTOMER PURCHASE PURE-PLAY BRICK & MORTAR POP-UP PARTNERSHIP
  • 4. Retailers Challenged to Determine Which technologies matter? What’s best for customers? When to jump in? At what cost?
  • 5. Consumers Are Leading With “Mall in Their Pocket” Promotions & coupons Mobile Commerce Payments Store location Shopping lists In-store research Self-scanning & self-checkout Social Commerce Loyalty Digital Mobile Social Local
  • 6. Shopping is at an inflection point… Seamless, omni-channel, multichannel commerce Consumers are leading… Retailers are adapting… … eBay will enable commerce
  • 9. 240,000+ Businesses 300+Partners Technology & SI ~3,000 Enterprise Merchants 6,000+ 3rdParty Extensions 26+Billion CommerceVolume in 2013 3,000+ Certified Developers 214
  • 10. EXPERT CONSULTING CUSTOMER SATISFACTION MAGENTO TRAINING INVESTMENTS IN THE MAGENTO ECOSYSTEM
  • 11. LEADING PROVIDER IN NORTH AMERICA & EUROPE Tied with IBM #2 Europe Mid-Market IR 500 #1 North America
  • 13. 1United States 2Germany 3Great Britain 4France 5Netherlands 6Australia 7Brazil 8Spain 9Singapore 10Ireland TOP MARKETS IN TERMS OF RETAILERS* *Based on Alexa1M
  • 14. 1Fashion Apparel 2Branded Manufacturers 3B2B 4Food & Beverage 5Home & Garden
  • 15. THE WORLD’S MOST INNOVATIVE RETAILERS RUN ON MAGENTO
  • 17. Magento Commerce Solutions Magento Community Edition Magento Enterprise Edition  Open-Source software for developers & tech-savvy merchants  Free download  Enterprise-class features, performance & support—with full source code access  Competitive Annual License Fee Small Merchants < $1M SMB to Enterprise Merchants $1M – $200M+ +3000 merchants worldwide 240,000 merchants worldwide
  • 18. Magento Enterprise Edition: Key Benefits Flexibility Full source-code access that puts the merchant in control. High Value Extensive native feature set. Compelling total cost of ownership Vibrant Global Network of Experts Find qualified service and tech partners wherever you are. Performance and Scalability Proven ability to support fast-growing businesses at scale. Commerce Leader Access the technology and know-how of a global commerce leader who will never compete with you. Magento Enterprise Edition empowers Growing Business Merchants to build and run their businesses their way by providing unsurpassed flexibility and control.
  • 19. © 2013 Page | 19 Content Management (CMS) Gifting Options Private Sales Gift Registry Rule-based Related Products Persistent Shopping PCI-ready Payment Bridge Reward Points Segmentation & Targeted Promotions Automated Email Reminders Multiple Wish Lists Return Management (RMA) Magento Enterprise Edition Exclusive Features Prices & Promos Permissions Add to cart by SKU Scheduled Import/Export Staging, Backup & Rollback Customer Attribute Management Admin Roles & Logging Catalog Access Controls Store Credits SOLR Search Full Page Caching Background & Incremental Indexing Strong Data Encryption Order Tracking Widget
  • 20. Magento Community Edition 1.9 Magento Enterprise Edition 1.14 + Responsive Reference Design Theme Price consistency across borders for EU merchants PayPal Express Checkout Improvements 1.14 Faster Search Indexing
  • 21. RELEASE APPROACH AND GOALS 1.14 1.14.1 1x Maintenance / Support 1x Maintenance / Support 2.0 DevBeta 2.0 DevRC 2.0 Merchant Beta 2.0 Merchant GA 2.X Agile Release Cadence GOALS Modernize web technology stack 1 Improve performance and scalability 2 3 Easy customizations Separate business logic from presentation 4 Cleaner installation and upgrades 5 6 High code quality and improved testing framework 2014 2015 2016 2017
  • 22. A Solution Partner will guide you every step of the way. Technical Support Robust trainiGnglo tboa lb suuilpdp yoorut rw theeanm y’so kun noewelde ditg.e in-house. Expert Consulting Group Magento U Training Magento technical experts always have your back. You + Solution Partner Planning & Design Customization Integration Learning Support Deployment
  • 23. © 2013 Page | 23 What is your eCommerce vision?