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The mobile workforce – A real IT challenge

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Exponential_e
Exponential_e

This session will consider what the next generation carrier networks are and now they can help housing associations including: - How to enable a mobile workforce in multisite organisations - What the top five problems to be solved are when enabling mobility - Maintaining security - Maintaining simplicity and ease of management - Scaling the solution - Enabling resilience - Coping with change in the IT landscape.

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The Mobile Workforce – A real IT challenge Name: Simon Acott, Business & Partner Development Director
The Changing Business Landscape  Working within a changing business environment:  Reduced regulation and changes in social housing  Changes in historic funding models for new homes  Changes in Welfare Reform Act, biggest change in the welfare system for 60 years  Growing commercial business streams of the business
Technology Challenges  Lack of investment  Skills and capabilities  Customer services to 24x7 basis (Payments / Maintenance)  Inability to flex  No link between the cost of I.T and the size of the business  Mobility  Ineffective disaster recovery solutions  Ability to harness changes in the wider technology landscape  Security and compliance
Hybrid Solutions Backup Disaster Solution Security Recovery Exponential-e Network Hosted Telephony IaaS / AWS FMC Dual site SaaS - Solutions e.g Diligent Board Books
Market Experience  Comparing models in the market is a challenge  Service levels are maturing, but need to be negotiated  Security (Encryption) is a key focus  Security accreditations vary across providers  Licensing needs - Mobility / SPLA licensing options  Clouds have limitations and need to be understood  Not all services can go Cloud, most companies need a level of Colo, control and governance  Network integration key  Centralised apps  Secure core and access  Access from anywhere •
Securing the Future: reliability, security & mobility
Overview The noise in the market is all about placing data in the cloud: security, compliance, scalability and risk. However, a good strategy is underpinned with the network providing the access on a fixed or mobile basis. • How secure is the route to the cloud? • Is the infrastructure fit for purpose? • Are bandwidth & infrastructure scalable? • What about security?
Why use Internet? • Security • Performance • Control • Quality of Service • Cost For cloud computing to truly become mainstream it’s time to rethink how organisations connect to cloud services. If cloud remains synonymous with the internet, then it will also remain synonymous with insecure and Unreliable connectivity.
Challenges • Are field workers wasting time and money coming to and from the office when they could go straight to a job? • Are people unable to do work from home or in transit because they can’t connect? • Could tenant services be delivered quicker and at less cost online? • Would greater connectivity make tenants lives better? • Do we have huge repositories of useful data we are not taking advantage of? • Would we lose vital data if a whole office went down or if computers were stolen?
Business drivers for cloud adoption Cost Speed No Capital Expenditures Rapid Provisioning Utility Billing Model Built in High Availability Direct Allocation of Costs Automated Workflow Efficient Computing Accelerate Time-to-Market Drivers of Cloud Adoption Features Agility New IT Capabilities Self or Fully Managed Compliance & Security Roles-Based Controls Cloning, Bursting, etc. Accessible Anywhere Complete Data Centre Control Portability of Workloads A Time Warner Cable Company 10
Appliance Access • Fixed device and location • Fixed device, variable location • BYOD, client driven • Centralised • Localised
Access anywhere • Employees are increasingly mobile • They expect to work from home or on the road • Money is saved if they can collaborate • Tablets • Bring your own Device (BYOD) – Security – VDI
Operational transformation • Charity • 9 main locations • Centralised call centre – Support – Fundraising • CRM – Localised – No integration • Telephony • Distributed systems • Home working
Concerns • Security • Centralisation • Control • Management • Quality • Service levels • Scale • Future proofing
Resolution • Virtualisation • Integration • Access • Strategy
Questions

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The mobile workforce – A real IT challenge

  • 1. The Mobile Workforce – A real IT challenge Name: Simon Acott, Business & Partner Development Director
  • 2. The Changing Business Landscape  Working within a changing business environment:  Reduced regulation and changes in social housing  Changes in historic funding models for new homes  Changes in Welfare Reform Act, biggest change in the welfare system for 60 years  Growing commercial business streams of the business
  • 3. Technology Challenges  Lack of investment  Skills and capabilities  Customer services to 24x7 basis (Payments / Maintenance)  Inability to flex  No link between the cost of I.T and the size of the business  Mobility  Ineffective disaster recovery solutions  Ability to harness changes in the wider technology landscape  Security and compliance
  • 4. Hybrid Solutions Backup Disaster Solution Security Recovery Exponential-e Network Hosted Telephony IaaS / AWS FMC Dual site SaaS - Solutions e.g Diligent Board Books
  • 5. Market Experience  Comparing models in the market is a challenge  Service levels are maturing, but need to be negotiated  Security (Encryption) is a key focus  Security accreditations vary across providers  Licensing needs - Mobility / SPLA licensing options  Clouds have limitations and need to be understood  Not all services can go Cloud, most companies need a level of Colo, control and governance  Network integration key  Centralised apps  Secure core and access  Access from anywhere •
  • 7. Overview The noise in the market is all about placing data in the cloud: security, compliance, scalability and risk. However, a good strategy is underpinned with the network providing the access on a fixed or mobile basis. • How secure is the route to the cloud? • Is the infrastructure fit for purpose? • Are bandwidth & infrastructure scalable? • What about security?
  • 8. Why use Internet? • Security • Performance • Control • Quality of Service • Cost For cloud computing to truly become mainstream it’s time to rethink how organisations connect to cloud services. If cloud remains synonymous with the internet, then it will also remain synonymous with insecure and Unreliable connectivity.
  • 9. Challenges • Are field workers wasting time and money coming to and from the office when they could go straight to a job? • Are people unable to do work from home or in transit because they can’t connect? • Could tenant services be delivered quicker and at less cost online? • Would greater connectivity make tenants lives better? • Do we have huge repositories of useful data we are not taking advantage of? • Would we lose vital data if a whole office went down or if computers were stolen?
  • 10. Business drivers for cloud adoption Cost Speed No Capital Expenditures Rapid Provisioning Utility Billing Model Built in High Availability Direct Allocation of Costs Automated Workflow Efficient Computing Accelerate Time-to-Market Drivers of Cloud Adoption Features Agility New IT Capabilities Self or Fully Managed Compliance & Security Roles-Based Controls Cloning, Bursting, etc. Accessible Anywhere Complete Data Centre Control Portability of Workloads A Time Warner Cable Company 10
  • 11. Appliance Access • Fixed device and location • Fixed device, variable location • BYOD, client driven • Centralised • Localised
  • 12. Access anywhere • Employees are increasingly mobile • They expect to work from home or on the road • Money is saved if they can collaborate • Tablets • Bring your own Device (BYOD) – Security – VDI
  • 13. Operational transformation • Charity • 9 main locations • Centralised call centre – Support – Fundraising • CRM – Localised – No integration • Telephony • Distributed systems • Home working
  • 14. Concerns • Security • Centralisation • Control • Management • Quality • Service levels • Scale • Future proofing
  • 15. Resolution • Virtualisation • Integration • Access • Strategy

Editor's Notes

  1. While security remains the primary barrier to adoption for cloud, having a direct, private connection also deals with the performance issues which can be experienced by organisations accessing services over the internet. While organisations have extremely high-levels of control over performance on their LAN, the story is completely different when the internet becomes part of the equation. Your connection in this use-case is only as fast as the slowest part of the public internet, which means that as soon as the internet becomes at all congested, performance-levels experienced by end-users will suffer.