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Is Search Visibility 
Measurement Insane 
– during a redesign 
and after? 
eMetrics 
Boston 2014
2 
What to Expect Today. 
! Keywords? Where do they come from.. 
! Redesign and measurement – careful 
! Tools, tools – forensic examples 
! Ignorance is Bliss 
@webmama
3 
@webmama 
The Origin of Keywords 
! What words/phrases do potential customers use 
to find services/products like yours. 
! Review: 
! Industry words in press/twitter/blogs – ie. 
Content 
! Internal sales and customer support materials 
! Competitive Review 
! Ispionage 
! SEMrush 
! Keyword Discovery Tools 
! Google Adwords 
! Search Results
4 
@webmama 
Top Reasons for Redesign 
! New SEO Company = 
Tactical changes too 
many to mention in 
this small box 
! New CEO/CMO = New 
brand agency, new 
web design 
! Repositioning of 
Company/products = 
New content, new 
keywords 
! Company name change 
/acquisition = Domain 
name change, every 
URL Changes
Prepare for Redesign (1) 5 
! Keyword discovery research – what keywords define the company 
! Which content drives traffic into site (review landing pages) and 
set content/SEO strategy to maintain that content 
! Look at Page Authority (moz.com) and don’t kill pages with high 
page authority
Prepare for Redesign (2) 6 
The Tedious Part 
! WebMaster Tools – Queries, Keywords, Clicks - TAKE 
SCREENSHOTS! The data only lasts for 90 days and you can 
only to ‘change’ comparisons for the most recent 30 days. 
! Download the data that you are able to download. 
! What do search results look like today! TAKE SCREENSHOTS! 
! As much as I hate to say it – run ranking reports 
! Set up redirect file for .htaccess
7 
@webmama
8 
@webmama
9 
@webmama
10 
@webmama 
Little Things 
! Error Page in place? 
! 301 redirects for all renamed URLs 
! Turned on the tracking code (since it was 
probably off on the beta site)? 
! Filtered out the design/development team 
(Search company too) from the analytics? 
! Connected Google analytics and Google 
Webmaster tools and have the same person 
looking at both
11 
@webmama 
Right about Now 
! Spot check for redirect errors – click on 
organic 
search results 
! Home page change? 3 hours 
! Sitelinks? 1-3 days 
! Old and new URLs at same time – yup – 
some overlap 
! DNS propagation – 4-5 days across world 
! Major ranking changes – 2 weeks
12 
@webmama 
What can you compare 
from previous site?
13 
Organic Search Traffic 
Comparing Pre-Post Launch 
Traditional Analytics 
! Site Wide 
! Visits 
! Unique Visitors 
! Time on site 
! Bounce rate 
! Rankings for Top Keywords 
! Traffic to pages where URL has NOT changed 
! Questionable 
! Number of Pages Viewed/visit 
! Form completions
@webmama 
Organic Search Traffic 
Comparing Pre-Post Launch 
! Queries, Keywords, Clicks (WebMaster Tools)
15 
@webmama 
What CAN’T you compare 
from previous site?
Organic Search Traffic 
What you CAN’T Compare 
! Content by page (unless you kept the URLs the same) (ie. 
Visits to company/mgt/ceo would need to be mapped to 
company/management/ceo) 
! # of Pages visited 
! Path through site 
! Top content 
! Landing pages 
! Questionable 
! Consumption of resources (whitepapers, etc) 
@webmama
17 
@webmama 
Visual 
Search 
Turns Up 
Lots of Things
18 
The Misconception that keywords 
are ‘not provided’ 
! Enter WebMaster Tools!!! 
@webmama 
Google WebMaster Tools 
providing Referring Keywords 
for a given Landing Page.
19 
@webmama 
Google WebMaster Tools 
providing Landing Pages for a 
given Referring Keyword
Search 
Visibility 
Forensics 
eMetrics Boston 2014
21 
@webmama 
Example #1 - The Drop! 
Moz.Com 
Google 
Analytics
22 
@webmama 
Review Rankings 
Moz.com 
Rank 1-3 
Shows 
Increase
23 
@webmama 
Review Queries In Google 
WebMaster Tools 
Shows Drop in 
Queries
24 
@webmama 
Review Landing Pages 
in Google WebMaster Tools 
! Key Page (top product page) is showing change in 
queries and click-throughs
25 
Review of Pages that Changed 
! Discover page goes to Error!!!!! 
! Review error page traffic – accounts of lost traffic 
! Page redirect put in place 
! Queries go up 
! Traffic recovers 
@webmama
26 
Good Error Pages 
• http://www.liveops.com/ddd 
• http://www.hp.com/ddd 
Bad Error Pages 
• http://www.opentable.com/ddd 
• http://www.vmware.com/ddd 
• http://www.cisco.com/ddd 
@webmama
27 
@webmama 
Example #2 - Follow the Increased 
Traffic Trail to Unexpected Results 
Increase in organic traffic 
Increase 
in search 
visits from 
Google Marketing has no idea 
A few 
marketing 
programs 
run but 
not 
enough to 
justify 
increase 
Marketing takes credit 
With 
limited 
conversion 
metrics in 
place 
WebMama 
turns 
forensic 
scientist 
Marketing took 
credit ☺
28 
Checked MOZ.COM 
Tracking rankings over time. Looked to see if 
there had been a substantial ranking increase 
for top branded keywords. Nope. 
Checked with 
Demand Generation 
Team 
They hadn’t changed anything in the way they 
tracked Google Paid Search – no tag changes, no 
drop in their conversions/traffic that would lead 
to increase in non-paid traffic. 
@webmama
29 
@webmama 
Google WebMaster Tools Next 
Looked at Queries to see if there was an 
increase in queries and/or clicks that 
could account for traffic. 
Looked at landing page traffic to see if any 
one page (like a press release) traffic had 
increased to account for the increase in 
traffic. 
Nothing…..
30 
@webmama 
Back to Google Analytics 
Looked at landing page traffic to see if any 
one page (like a press release) traffic had 
increased to account for the increase in 
traffic. 
Nothing…..
31 
@webmama 
Talked to Engineering/IT 
! New Product Release 
! Traffic was flowing directly to Login Page but it 
was on the engineering/product side of things so 
it just looked like a bounce traffic off the home 
page 
! Login Traffic was not subtracted from corporate 
site traffic
Is Organic Search Visibility Measurement Insane?
33 
@webmama 
Top 15 TakeAways 
1. Use 301 Redirects 
2. Put tracking code on Error pages 
3. Filter out development team, web producers, agencies, etc. 
4. Keep Google WebMaster Tools connected into Google Analytics 
5. Don’t silo WebMaster Tools to IT and Google Analytics to Marketing (or the 
analytics team) 
6. Turn your analytics on at launch not on beta site 
7. Make sure your beta site is not visible to search engines 
a) Bonus – don’t leave the noindex tag or robots.txt disallow from beta site 
on the live site when you switch 
8. If you do change URLs for pages, remember that you will lose the ability to 
do page-page comparison
34 
@webmama 
Top 15 Take-Aways - Continued 
9. Question US-centric/CEO-centric decisions on tracking (ie US marketing 
taking all credit for .com traffic) 
10. User multiple tools which may not be connected to validate data 
11. Understand Google Analytics limitations with respect to on-page click 
analytics – use CrazyEgg instead 
12. Rankings will look different for you, the CEO, your Mom and your 
colleagues 
13. Spot check 404s reported by spider (Moz, Google webmaster tools). Don’t 
obsess on fixing all of them. 
14. Carefully review home page bounce rate by looking at repeat visitors vs 
new visitors. They may be heading straight to a login page after searching 
for your brand 
15. Good luck.
Barbara Coll 
CEO 
WebMama.com Inc.

More Related Content

Is Organic Search Visibility Measurement Insane?

  • 1. Is Search Visibility Measurement Insane – during a redesign and after? eMetrics Boston 2014
  • 2. 2 What to Expect Today. ! Keywords? Where do they come from.. ! Redesign and measurement – careful ! Tools, tools – forensic examples ! Ignorance is Bliss @webmama
  • 3. 3 @webmama The Origin of Keywords ! What words/phrases do potential customers use to find services/products like yours. ! Review: ! Industry words in press/twitter/blogs – ie. Content ! Internal sales and customer support materials ! Competitive Review ! Ispionage ! SEMrush ! Keyword Discovery Tools ! Google Adwords ! Search Results
  • 4. 4 @webmama Top Reasons for Redesign ! New SEO Company = Tactical changes too many to mention in this small box ! New CEO/CMO = New brand agency, new web design ! Repositioning of Company/products = New content, new keywords ! Company name change /acquisition = Domain name change, every URL Changes
  • 5. Prepare for Redesign (1) 5 ! Keyword discovery research – what keywords define the company ! Which content drives traffic into site (review landing pages) and set content/SEO strategy to maintain that content ! Look at Page Authority (moz.com) and don’t kill pages with high page authority
  • 6. Prepare for Redesign (2) 6 The Tedious Part ! WebMaster Tools – Queries, Keywords, Clicks - TAKE SCREENSHOTS! The data only lasts for 90 days and you can only to ‘change’ comparisons for the most recent 30 days. ! Download the data that you are able to download. ! What do search results look like today! TAKE SCREENSHOTS! ! As much as I hate to say it – run ranking reports ! Set up redirect file for .htaccess
  • 10. 10 @webmama Little Things ! Error Page in place? ! 301 redirects for all renamed URLs ! Turned on the tracking code (since it was probably off on the beta site)? ! Filtered out the design/development team (Search company too) from the analytics? ! Connected Google analytics and Google Webmaster tools and have the same person looking at both
  • 11. 11 @webmama Right about Now ! Spot check for redirect errors – click on organic search results ! Home page change? 3 hours ! Sitelinks? 1-3 days ! Old and new URLs at same time – yup – some overlap ! DNS propagation – 4-5 days across world ! Major ranking changes – 2 weeks
  • 12. 12 @webmama What can you compare from previous site?
  • 13. 13 Organic Search Traffic Comparing Pre-Post Launch Traditional Analytics ! Site Wide ! Visits ! Unique Visitors ! Time on site ! Bounce rate ! Rankings for Top Keywords ! Traffic to pages where URL has NOT changed ! Questionable ! Number of Pages Viewed/visit ! Form completions
  • 14. @webmama Organic Search Traffic Comparing Pre-Post Launch ! Queries, Keywords, Clicks (WebMaster Tools)
  • 15. 15 @webmama What CAN’T you compare from previous site?
  • 16. Organic Search Traffic What you CAN’T Compare ! Content by page (unless you kept the URLs the same) (ie. Visits to company/mgt/ceo would need to be mapped to company/management/ceo) ! # of Pages visited ! Path through site ! Top content ! Landing pages ! Questionable ! Consumption of resources (whitepapers, etc) @webmama
  • 17. 17 @webmama Visual Search Turns Up Lots of Things
  • 18. 18 The Misconception that keywords are ‘not provided’ ! Enter WebMaster Tools!!! @webmama Google WebMaster Tools providing Referring Keywords for a given Landing Page.
  • 19. 19 @webmama Google WebMaster Tools providing Landing Pages for a given Referring Keyword
  • 20. Search Visibility Forensics eMetrics Boston 2014
  • 21. 21 @webmama Example #1 - The Drop! Moz.Com Google Analytics
  • 22. 22 @webmama Review Rankings Moz.com Rank 1-3 Shows Increase
  • 23. 23 @webmama Review Queries In Google WebMaster Tools Shows Drop in Queries
  • 24. 24 @webmama Review Landing Pages in Google WebMaster Tools ! Key Page (top product page) is showing change in queries and click-throughs
  • 25. 25 Review of Pages that Changed ! Discover page goes to Error!!!!! ! Review error page traffic – accounts of lost traffic ! Page redirect put in place ! Queries go up ! Traffic recovers @webmama
  • 26. 26 Good Error Pages • http://www.liveops.com/ddd • http://www.hp.com/ddd Bad Error Pages • http://www.opentable.com/ddd • http://www.vmware.com/ddd • http://www.cisco.com/ddd @webmama
  • 27. 27 @webmama Example #2 - Follow the Increased Traffic Trail to Unexpected Results Increase in organic traffic Increase in search visits from Google Marketing has no idea A few marketing programs run but not enough to justify increase Marketing takes credit With limited conversion metrics in place WebMama turns forensic scientist Marketing took credit ☺
  • 28. 28 Checked MOZ.COM Tracking rankings over time. Looked to see if there had been a substantial ranking increase for top branded keywords. Nope. Checked with Demand Generation Team They hadn’t changed anything in the way they tracked Google Paid Search – no tag changes, no drop in their conversions/traffic that would lead to increase in non-paid traffic. @webmama
  • 29. 29 @webmama Google WebMaster Tools Next Looked at Queries to see if there was an increase in queries and/or clicks that could account for traffic. Looked at landing page traffic to see if any one page (like a press release) traffic had increased to account for the increase in traffic. Nothing…..
  • 30. 30 @webmama Back to Google Analytics Looked at landing page traffic to see if any one page (like a press release) traffic had increased to account for the increase in traffic. Nothing…..
  • 31. 31 @webmama Talked to Engineering/IT ! New Product Release ! Traffic was flowing directly to Login Page but it was on the engineering/product side of things so it just looked like a bounce traffic off the home page ! Login Traffic was not subtracted from corporate site traffic
  • 33. 33 @webmama Top 15 TakeAways 1. Use 301 Redirects 2. Put tracking code on Error pages 3. Filter out development team, web producers, agencies, etc. 4. Keep Google WebMaster Tools connected into Google Analytics 5. Don’t silo WebMaster Tools to IT and Google Analytics to Marketing (or the analytics team) 6. Turn your analytics on at launch not on beta site 7. Make sure your beta site is not visible to search engines a) Bonus – don’t leave the noindex tag or robots.txt disallow from beta site on the live site when you switch 8. If you do change URLs for pages, remember that you will lose the ability to do page-page comparison
  • 34. 34 @webmama Top 15 Take-Aways - Continued 9. Question US-centric/CEO-centric decisions on tracking (ie US marketing taking all credit for .com traffic) 10. User multiple tools which may not be connected to validate data 11. Understand Google Analytics limitations with respect to on-page click analytics – use CrazyEgg instead 12. Rankings will look different for you, the CEO, your Mom and your colleagues 13. Spot check 404s reported by spider (Moz, Google webmaster tools). Don’t obsess on fixing all of them. 14. Carefully review home page bounce rate by looking at repeat visitors vs new visitors. They may be heading straight to a login page after searching for your brand 15. Good luck.
  • 35. Barbara Coll CEO WebMama.com Inc.