SlideShare a Scribd company logo
Icom
DRAFT
T tm
Eoghan McCabe (CEO, product, visual design), Des Traynor (COO,
customer development, user experience design), Ciaran Lee (CTO,
software engineering), David Barrett (front-end engineering).
Prolific speakers / bloggers about software design / development and
SaaS business.
Ran Contrast for four years, a popular web software design
consultancy.
Launched Qwitter and Exceptional (both acquired).
*
*
*
*
T probm
Building meaningful relationships with customers is hard /
impossible for SaaS providers (meaningful relationships → loyal
customers → profitable customers and organic growth)
Building meaningful relationships requires: 1. customer discovery, 2.
customer research, 3. customer communication, 4. relationship
management
The current tools available are complex, ineffective, not built for
SaaS… there’s no one tool to do customer relationship
management and messaging for SaaS providers.
(Even e-mail fails: generating targeted e-mail lists takes a lot of work, e-
mail campaigns have terrible engagement because e-mail is out of
context)
*
*
*
*
T solu
Intercom is…
simple install like Google Analytics,
customer base browsing (e.g. signed-up today, on premium
plan),
individual customer research (e.g. see Twitter followers,
company),
advanced in-app messaging (user sees message on next login
or at specific event and can reply to messages),
customer relationship management (Intercom calculates
relationship metric over time and allows app owner find people
who need attention).
*
-
-
-
-
-

Recommended for you

Foursquare's 1st Pitch Deck
Foursquare's 1st Pitch DeckFoursquare's 1st Pitch Deck
Foursquare's 1st Pitch Deck

The 1st Pitch Deck FourSquare ever showed to investors (6 July 2009 )

pitchstartupsfoursquare
Mint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch DeckMint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch Deck

This document summarizes Mint, a personal finance management tool. It allows users to track spending, savings goals, and net worth. Mint makes money through referral fees when users switch financial products based on Mint's recommendations. The document outlines Mint's market size and opportunity, competitors, value proposition, user and partner acquisition strategies, business model, and projected financials. It expects rapid user and revenue growth as it acquires users through viral and partnership channels and converts them through intelligent suggestions.

startuppitchmint
TouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 StartupsTouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 Startups

TouristEye is a travel app that has been downloaded 500,000 times and has 40,000 monthly active users. It partners with travel guides to provide personalized recommendations and offers to users based on their travel wishes and purchase intent, which it tracks through 5 million user wishes. This personalized approach has led to a 22% click rate, 10 times the industry average. The founders are raising $1 million in funding after previously raising $300,000 to continue developing their technology to personalize the travel experience.

touristeye500 startups demo day batch 5500 startups
T mket
Now: SaaS providers ($21 billion market, $93 billion in 2016 —
Forrester)
Later: mobile and desktop app providers
*
*
Lscape / compers
Social media research /
management
Radian 6
Sprout Social
Hootsuite
Crowdbooster
Customer feedback /
support
Uservoice
Tender
Get Satisfaction
Assistly
Zendesk
KISSinsights
Email campaigns
Campaign monitor
Mail Chimp
In-app messages
Hello Bar
User analytics
KISSmetrics
Mix Panel
Prog
Product in development and testing since Jan, ready for public beta
intercomapp.com
Demo
Private beta testers love the product, many are psyched to try it
*
*
*
*
Wt we’ lkg f��
$600k convertible note
18 months of runway to work on:
product-market fit
customer dev
early marketing efforts
profitability
Plan to raise further round in 12-18 months to turn up heat on
marketing
*
*
-
*
-
-
-

Recommended for you

Tinder Pitch Deck
Tinder Pitch DeckTinder Pitch Deck
Tinder Pitch Deck

Find more pitch decks at: https://attach.io/startup-pitch-decks

pitch
LaunchRock
LaunchRockLaunchRock
LaunchRock

The document describes Launchrock, a startup that helps other startups and companies acquire users and understand them. Some key points: - Launchrock has helped over 1,000,000 startups sign up users and 50,000 get in line for product launches. It has over 3,000 customers. - It provides user management, marketing, social insights and relationship infrastructure tools to help companies acquire and understand users. - The CEO is Jameson Detweiler and it has received funding from investors like 500 Startups and advisors from companies like Hubspot, KISSmetrics, and HootSuite. - Launchrock has helped many companies launch successfully, including the Olsen Twins'

launchrock500 startups500 startups demo day #001
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deckMonzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck

🔮 Want more VC/investment startup pitch decks? We’ve centralised ALL succesful investor pitch decks at: https://chagency.co.uk/getstartupfunding — check all of them out 🔮 The effort is adhering to the ideology of “The Future Of Freemium” — read more here: https://chagency.co.uk/blog/ceo/the-future-of-freemium-how-to-get-peoples-attention/ 🔮 Our library of pitch decks will not have any advertisement, only a signature. We are a design agency that helps SaaS CEOs reduce user churn. — Note, this is likely either the Series C or the Series D funding round, given the content of the deck. In February 2017, Monzo raised £19.5M from Thrive Capital (likely this round). In November 2017, they raised £71M from Goodwater capital.

startupvcinvestment

More Related Content

What's hot

The Deck We Used to Raise $1M Seed Round
The Deck We Used to Raise $1M Seed RoundThe Deck We Used to Raise $1M Seed Round
The Deck We Used to Raise $1M Seed Round
Ben Lang
 
The slide deck we used to raise half a million dollars
The slide deck we used to raise half a million dollarsThe slide deck we used to raise half a million dollars
The slide deck we used to raise half a million dollars
Buffer
 
Dwolla Startup Pitch Deck
Dwolla Startup Pitch DeckDwolla Startup Pitch Deck
Dwolla Startup Pitch Deck
Joseph Hsieh
 
Foursquare's 1st Pitch Deck
Foursquare's 1st Pitch DeckFoursquare's 1st Pitch Deck
Foursquare's 1st Pitch Deck
Rami Al-Karmi
 
Mint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch DeckMint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch Deck
Hiten Shah
 
TouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 StartupsTouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 Startups
500 Startups
 
Tinder Pitch Deck
Tinder Pitch DeckTinder Pitch Deck
Tinder Pitch Deck
Ryan Gum
 
LaunchRock
LaunchRockLaunchRock
LaunchRock
500 Startups
 
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deckMonzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
AA BB
 
Uber Pitch Deck
Uber Pitch DeckUber Pitch Deck
Uber Pitch Deck
startuphome
 
BuzzFeed Pitch Deck
BuzzFeed Pitch DeckBuzzFeed Pitch Deck
BuzzFeed Pitch Deck
Tech in Asia ID
 
Brex Pitch Deck
Brex Pitch DeckBrex Pitch Deck
Brex Pitch Deck
Pitch Decks
 
Front series A deck
Front series A deckFront series A deck
Front series A deck
Mathilde Collin
 
task.ly pitch deck
task.ly pitch decktask.ly pitch deck
task.ly pitch deck
Dmitry Gorshkov
 
SEOmoz Pitch Deck July 2011
SEOmoz Pitch Deck July 2011SEOmoz Pitch Deck July 2011
SEOmoz Pitch Deck July 2011
Rand Fishkin
 
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
AA BB
 
Pendo Series B Investor Deck External
Pendo Series B Investor Deck ExternalPendo Series B Investor Deck External
Pendo Series B Investor Deck External
Todd Olson
 
Contently Pitch Deck
Contently Pitch DeckContently Pitch Deck
Contently Pitch Deck
Ryan Gum
 
Front Series B Deck
Front Series B DeckFront Series B Deck
Front Series B Deck
Mathilde Collin
 
AppNexus' First Pitch Deck
AppNexus' First Pitch DeckAppNexus' First Pitch Deck
AppNexus' First Pitch Deck
Camille Ricketts
 

What's hot (20)

The Deck We Used to Raise $1M Seed Round
The Deck We Used to Raise $1M Seed RoundThe Deck We Used to Raise $1M Seed Round
The Deck We Used to Raise $1M Seed Round
 
The slide deck we used to raise half a million dollars
The slide deck we used to raise half a million dollarsThe slide deck we used to raise half a million dollars
The slide deck we used to raise half a million dollars
 
Dwolla Startup Pitch Deck
Dwolla Startup Pitch DeckDwolla Startup Pitch Deck
Dwolla Startup Pitch Deck
 
Foursquare's 1st Pitch Deck
Foursquare's 1st Pitch DeckFoursquare's 1st Pitch Deck
Foursquare's 1st Pitch Deck
 
Mint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch DeckMint.com Pre-Launch Pitch Deck
Mint.com Pre-Launch Pitch Deck
 
TouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 StartupsTouristEye - Personalizing The Travel Experience - 500 Startups
TouristEye - Personalizing The Travel Experience - 500 Startups
 
Tinder Pitch Deck
Tinder Pitch DeckTinder Pitch Deck
Tinder Pitch Deck
 
LaunchRock
LaunchRockLaunchRock
LaunchRock
 
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deckMonzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
Monzo: £19.3M VC investment turned into $2B. Monzo's Series C pitch deck
 
Uber Pitch Deck
Uber Pitch DeckUber Pitch Deck
Uber Pitch Deck
 
BuzzFeed Pitch Deck
BuzzFeed Pitch DeckBuzzFeed Pitch Deck
BuzzFeed Pitch Deck
 
Brex Pitch Deck
Brex Pitch DeckBrex Pitch Deck
Brex Pitch Deck
 
Front series A deck
Front series A deckFront series A deck
Front series A deck
 
task.ly pitch deck
task.ly pitch decktask.ly pitch deck
task.ly pitch deck
 
SEOmoz Pitch Deck July 2011
SEOmoz Pitch Deck July 2011SEOmoz Pitch Deck July 2011
SEOmoz Pitch Deck July 2011
 
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
Transferwise: €56K VC investment turned into $3.5B. Transferwise's initial pi...
 
Pendo Series B Investor Deck External
Pendo Series B Investor Deck ExternalPendo Series B Investor Deck External
Pendo Series B Investor Deck External
 
Contently Pitch Deck
Contently Pitch DeckContently Pitch Deck
Contently Pitch Deck
 
Front Series B Deck
Front Series B DeckFront Series B Deck
Front Series B Deck
 
AppNexus' First Pitch Deck
AppNexus' First Pitch DeckAppNexus' First Pitch Deck
AppNexus' First Pitch Deck
 

Viewers also liked

Airbnb Pitch Deck From 2008
Airbnb Pitch Deck From 2008Airbnb Pitch Deck From 2008
Airbnb Pitch Deck From 2008
Ryan Gum
 
AirBnB Pitch Deck
AirBnB Pitch Deck AirBnB Pitch Deck
AirBnB Pitch Deck
Malcolm Lewis
 
Sequoia Capital Pitch Deck Template
Sequoia Capital Pitch Deck TemplateSequoia Capital Pitch Deck Template
Sequoia Capital Pitch Deck Template
Malcolm Lewis
 
Manpacks
ManpacksManpacks
Manpacks
500 Startups
 
Swipes pitch deck for Beta Pitch 2013 Finals in Berlin
Swipes pitch deck for Beta Pitch 2013 Finals in BerlinSwipes pitch deck for Beta Pitch 2013 Finals in Berlin
Swipes pitch deck for Beta Pitch 2013 Finals in Berlin
Swipes App
 
The deck we used to raise $270k for our startup Castle
The deck we used to raise $270k for our startup CastleThe deck we used to raise $270k for our startup Castle
The deck we used to raise $270k for our startup Castle
entercastle
 

Viewers also liked (6)

Airbnb Pitch Deck From 2008
Airbnb Pitch Deck From 2008Airbnb Pitch Deck From 2008
Airbnb Pitch Deck From 2008
 
AirBnB Pitch Deck
AirBnB Pitch Deck AirBnB Pitch Deck
AirBnB Pitch Deck
 
Sequoia Capital Pitch Deck Template
Sequoia Capital Pitch Deck TemplateSequoia Capital Pitch Deck Template
Sequoia Capital Pitch Deck Template
 
Manpacks
ManpacksManpacks
Manpacks
 
Swipes pitch deck for Beta Pitch 2013 Finals in Berlin
Swipes pitch deck for Beta Pitch 2013 Finals in BerlinSwipes pitch deck for Beta Pitch 2013 Finals in Berlin
Swipes pitch deck for Beta Pitch 2013 Finals in Berlin
 
The deck we used to raise $270k for our startup Castle
The deck we used to raise $270k for our startup CastleThe deck we used to raise $270k for our startup Castle
The deck we used to raise $270k for our startup Castle
 

Similar to Intercom's first pitch deck!

Tackling Governance, Site & Teams Sprawl with Microsoft 365
Tackling Governance, Site & Teams Sprawl with Microsoft 365Tackling Governance, Site & Teams Sprawl with Microsoft 365
Tackling Governance, Site & Teams Sprawl with Microsoft 365
Richard Harbridge
 
Siraj_CV
Siraj_CVSiraj_CV
10 Tech & Design Trends for Nonprofits in 2015
10 Tech & Design Trends for Nonprofits in 201510 Tech & Design Trends for Nonprofits in 2015
10 Tech & Design Trends for Nonprofits in 2015
TechSoup Canada
 
C Ward Resume - Principal TPM, TDM
C Ward Resume -  Principal TPM, TDMC Ward Resume -  Principal TPM, TDM
C Ward Resume - Principal TPM, TDM
Casey Ward
 
Secrets of going codeless - How to build enterprise apps without coding
Secrets of going codeless - How to build enterprise apps without codingSecrets of going codeless - How to build enterprise apps without coding
Secrets of going codeless - How to build enterprise apps without coding
Newton Day Uploads
 
Duraichi _Dotnet_6yrsexp_cv
Duraichi _Dotnet_6yrsexp_cvDuraichi _Dotnet_6yrsexp_cv
Duraichi _Dotnet_6yrsexp_cv
Duraichi Veerakumar
 
iConnect: Expertise Location at Deloitte
iConnect: Expertise Location at DeloitteiConnect: Expertise Location at Deloitte
iConnect: Expertise Location at Deloitte
KM Chicago
 
Web Engineering Notes II as per RGPV Syllabus
Web Engineering Notes II as per RGPV SyllabusWeb Engineering Notes II as per RGPV Syllabus
Web Engineering Notes II as per RGPV Syllabus
NANDINI SHARMA
 
Web Engineering UNIT II Notes as per RGPV Syllabus
Web Engineering UNIT II Notes as per RGPV SyllabusWeb Engineering UNIT II Notes as per RGPV Syllabus
Web Engineering UNIT II Notes as per RGPV Syllabus
NANDINI SHARMA
 
Berlin School Program | Team Project
Berlin School Program | Team ProjectBerlin School Program | Team Project
Berlin School Program | Team Project
Nelson Gaytón
 
Website development by hyper effects
Website development by hyper effects Website development by hyper effects
Website development by hyper effects
HarshJoshi166
 
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017 Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
TechSoup Canada
 
Metalayer now Colayer - Part 3/3 - full Presentation
Metalayer now Colayer - Part 3/3 - full PresentationMetalayer now Colayer - Part 3/3 - full Presentation
Metalayer now Colayer - Part 3/3 - full Presentation
Markus Hegi
 
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
LetsConnect
 
Web deveopment using React js and Node js with SQL.
Web deveopment using React js and Node js with SQL.Web deveopment using React js and Node js with SQL.
Web deveopment using React js and Node js with SQL.
Jayant Surana
 
What's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It MattersWhat's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It Matters
Richard Harbridge
 
Intro to Information Architecture for Web Sites
Intro to Information Architecture for Web SitesIntro to Information Architecture for Web Sites
Intro to Information Architecture for Web Sites
Chris Farnum
 
The Benefits Of Software Creation
The Benefits Of Software CreationThe Benefits Of Software Creation
The Benefits Of Software Creation
Jennifer Wood
 
Why Organization Structure Matters for Online Success (1 of 2)
Why Organization Structure Matters for Online Success (1 of 2)Why Organization Structure Matters for Online Success (1 of 2)
Why Organization Structure Matters for Online Success (1 of 2)
Norman Reiss
 
10 Truths to Great Product Experiences
10 Truths to Great Product Experiences10 Truths to Great Product Experiences
10 Truths to Great Product Experiences
Jeremy Johnson
 

Similar to Intercom's first pitch deck! (20)

Tackling Governance, Site & Teams Sprawl with Microsoft 365
Tackling Governance, Site & Teams Sprawl with Microsoft 365Tackling Governance, Site & Teams Sprawl with Microsoft 365
Tackling Governance, Site & Teams Sprawl with Microsoft 365
 
Siraj_CV
Siraj_CVSiraj_CV
Siraj_CV
 
10 Tech & Design Trends for Nonprofits in 2015
10 Tech & Design Trends for Nonprofits in 201510 Tech & Design Trends for Nonprofits in 2015
10 Tech & Design Trends for Nonprofits in 2015
 
C Ward Resume - Principal TPM, TDM
C Ward Resume -  Principal TPM, TDMC Ward Resume -  Principal TPM, TDM
C Ward Resume - Principal TPM, TDM
 
Secrets of going codeless - How to build enterprise apps without coding
Secrets of going codeless - How to build enterprise apps without codingSecrets of going codeless - How to build enterprise apps without coding
Secrets of going codeless - How to build enterprise apps without coding
 
Duraichi _Dotnet_6yrsexp_cv
Duraichi _Dotnet_6yrsexp_cvDuraichi _Dotnet_6yrsexp_cv
Duraichi _Dotnet_6yrsexp_cv
 
iConnect: Expertise Location at Deloitte
iConnect: Expertise Location at DeloitteiConnect: Expertise Location at Deloitte
iConnect: Expertise Location at Deloitte
 
Web Engineering Notes II as per RGPV Syllabus
Web Engineering Notes II as per RGPV SyllabusWeb Engineering Notes II as per RGPV Syllabus
Web Engineering Notes II as per RGPV Syllabus
 
Web Engineering UNIT II Notes as per RGPV Syllabus
Web Engineering UNIT II Notes as per RGPV SyllabusWeb Engineering UNIT II Notes as per RGPV Syllabus
Web Engineering UNIT II Notes as per RGPV Syllabus
 
Berlin School Program | Team Project
Berlin School Program | Team ProjectBerlin School Program | Team Project
Berlin School Program | Team Project
 
Website development by hyper effects
Website development by hyper effects Website development by hyper effects
Website development by hyper effects
 
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017 Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
Be ahead of the tech curve, not behind! 5 nonprofit tech trends for 2017
 
Metalayer now Colayer - Part 3/3 - full Presentation
Metalayer now Colayer - Part 3/3 - full PresentationMetalayer now Colayer - Part 3/3 - full Presentation
Metalayer now Colayer - Part 3/3 - full Presentation
 
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...
 
Web deveopment using React js and Node js with SQL.
Web deveopment using React js and Node js with SQL.Web deveopment using React js and Node js with SQL.
Web deveopment using React js and Node js with SQL.
 
What's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It MattersWhat's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It Matters
 
Intro to Information Architecture for Web Sites
Intro to Information Architecture for Web SitesIntro to Information Architecture for Web Sites
Intro to Information Architecture for Web Sites
 
The Benefits Of Software Creation
The Benefits Of Software CreationThe Benefits Of Software Creation
The Benefits Of Software Creation
 
Why Organization Structure Matters for Online Success (1 of 2)
Why Organization Structure Matters for Online Success (1 of 2)Why Organization Structure Matters for Online Success (1 of 2)
Why Organization Structure Matters for Online Success (1 of 2)
 
10 Truths to Great Product Experiences
10 Truths to Great Product Experiences10 Truths to Great Product Experiences
10 Truths to Great Product Experiences
 

Recently uploaded

Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...
Brian Frerichs
 
Expert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global ExpansionExpert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global Expansion
Alliance Recruitment Agency - Staffing Agency In California, Esplanade Avenue, Pacifica, CA, USA
 
Game Product Manager VS Product Manager.pdf
Game Product Manager VS Product Manager.pdfGame Product Manager VS Product Manager.pdf
Game Product Manager VS Product Manager.pdf
shohreesmaili1
 
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
PYROTECH GROUP
 
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
David Schmidt
 
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAAPETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
lawrenceads01
 
Globalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to ShopeeGlobalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to Shopee
AsmitaSinghaRoy1
 
Factory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptxFactory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptx
Roofing Contractor
 
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
SOFTTECHHUB
 
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO TacticsLocal SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Woospers
 
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptxADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
Adani case
 
Business model Lean format - sample Feb23.pdf
Business model Lean format - sample Feb23.pdfBusiness model Lean format - sample Feb23.pdf
Business model Lean format - sample Feb23.pdf
Thales Jacobi
 
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdfA STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
rsonics22
 
Destor.one - One Pager for Investment Round Dec22.pdf
Destor.one - One Pager for Investment Round Dec22.pdfDestor.one - One Pager for Investment Round Dec22.pdf
Destor.one - One Pager for Investment Round Dec22.pdf
Thales Jacobi
 
Destor.One - Business Presentation Dec22.pdf
Destor.One - Business Presentation Dec22.pdfDestor.One - Business Presentation Dec22.pdf
Destor.One - Business Presentation Dec22.pdf
Thales Jacobi
 
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  BankingCheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
itnewsafrica
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
➑➌➋➑➒➎➑➑➊➍
 
Research Methodology, Objectives, Types and Significance of Research
Research Methodology, Objectives, Types and Significance of ResearchResearch Methodology, Objectives, Types and Significance of Research
Research Methodology, Objectives, Types and Significance of Research
indumathi967565
 
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait CityAbortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
maishakhanam230
 
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
Lynch Creek Farm
 

Recently uploaded (20)

Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...
 
Expert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global ExpansionExpert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global Expansion
 
Game Product Manager VS Product Manager.pdf
Game Product Manager VS Product Manager.pdfGame Product Manager VS Product Manager.pdf
Game Product Manager VS Product Manager.pdf
 
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
PROVIDING THE WORLD WITH EFFECTIVE & EFFICIENT LIGHTING SOLUTIONS SINCE 1976
 
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
 
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAAPETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
 
Globalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to ShopeeGlobalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to Shopee
 
Factory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptxFactory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptx
 
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
 
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO TacticsLocal SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
 
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptxADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
 
Business model Lean format - sample Feb23.pdf
Business model Lean format - sample Feb23.pdfBusiness model Lean format - sample Feb23.pdf
Business model Lean format - sample Feb23.pdf
 
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdfA STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
 
Destor.one - One Pager for Investment Round Dec22.pdf
Destor.one - One Pager for Investment Round Dec22.pdfDestor.one - One Pager for Investment Round Dec22.pdf
Destor.one - One Pager for Investment Round Dec22.pdf
 
Destor.One - Business Presentation Dec22.pdf
Destor.One - Business Presentation Dec22.pdfDestor.One - Business Presentation Dec22.pdf
Destor.One - Business Presentation Dec22.pdf
 
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  BankingCheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
 
Research Methodology, Objectives, Types and Significance of Research
Research Methodology, Objectives, Types and Significance of ResearchResearch Methodology, Objectives, Types and Significance of Research
Research Methodology, Objectives, Types and Significance of Research
 
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait CityAbortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
 
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
Christmas Decorations_ A Guide to Small Christmas Trees, Candle Centerpieces,...
 

Intercom's first pitch deck!

  • 2. T tm Eoghan McCabe (CEO, product, visual design), Des Traynor (COO, customer development, user experience design), Ciaran Lee (CTO, software engineering), David Barrett (front-end engineering). Prolific speakers / bloggers about software design / development and SaaS business. Ran Contrast for four years, a popular web software design consultancy. Launched Qwitter and Exceptional (both acquired). * * * *
  • 3. T probm Building meaningful relationships with customers is hard / impossible for SaaS providers (meaningful relationships → loyal customers → profitable customers and organic growth) Building meaningful relationships requires: 1. customer discovery, 2. customer research, 3. customer communication, 4. relationship management The current tools available are complex, ineffective, not built for SaaS… there’s no one tool to do customer relationship management and messaging for SaaS providers. (Even e-mail fails: generating targeted e-mail lists takes a lot of work, e- mail campaigns have terrible engagement because e-mail is out of context) * * * *
  • 4. T solu Intercom is… simple install like Google Analytics, customer base browsing (e.g. signed-up today, on premium plan), individual customer research (e.g. see Twitter followers, company), advanced in-app messaging (user sees message on next login or at specific event and can reply to messages), customer relationship management (Intercom calculates relationship metric over time and allows app owner find people who need attention). * - - - - -
  • 5. T mket Now: SaaS providers ($21 billion market, $93 billion in 2016 — Forrester) Later: mobile and desktop app providers * *
  • 6. Lscape / compers Social media research / management Radian 6 Sprout Social Hootsuite Crowdbooster Customer feedback / support Uservoice Tender Get Satisfaction Assistly Zendesk KISSinsights Email campaigns Campaign monitor Mail Chimp In-app messages Hello Bar User analytics KISSmetrics Mix Panel
  • 7. Prog Product in development and testing since Jan, ready for public beta intercomapp.com Demo Private beta testers love the product, many are psyched to try it * * * *
  • 8. Wt we’ lkg f $600k convertible note 18 months of runway to work on: product-market fit customer dev early marketing efforts profitability Plan to raise further round in 12-18 months to turn up heat on marketing * * - * - - -