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Integrating the Mobile Workforce with OMS

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SSP Innovations
SSP Innovations

Connexus Energy standardized on Clevest’s Mobile Workforce applications and Schneider Electric’s Responder product for Outage Management, partnering with SSP Innovations and Clevest to build the bridge between the two products. SSP and Clevest integrated their systems using a Multispeak interface for outage data. Attend this session to learn more about how the two vendors collaborated with Connexus on the integration process, and the results achieved.

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2015 Esri Electric & Gas GIS User Conference Integrating the Mobile Workforce with OMS October 8, 2015
Kyle F. Erickson | Connexus Energy •Geospatial Services Coordinator •ArcGIS and Responder Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
About Connexus Energy • Minnesota’s largest electric distribution cooperative • Serving over 129,000 customers • Service area includes portions of Anoka, Chisago, Hennepin, Isanti, Ramsey, Sherburne, and Washington Counties
Kyle F. Erickson | Connexus Energy •Geospatial Services Coordinator •ArcGIS and Responder Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
About SSP Innovations • Eleven-year old GIS consulting company • Work exclusively in the U.S. utility/telecom industries • Team of ~30 Based in the Denver area • 100% of our work is performed at utilities & telecoms with Esri-based GIS • 100% aligned with Esri platform strategy • 60+ clients; 100+ combined years working with Esri software • Industry-leading reputation for quality, successful solutions to requirements
Getting to Here 6 2014 2014Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Redeploy ArcFM/Designer 2/7/2014 Korterra Web Service 4/15/2014 Web GIS 5/30/2014 Mobile GIS 8/5/2014 Upgrade 10.2.1a/Server 10.2.2 10/1/2014 Responder Kick Off 10/8/2014 OSI Data Feed 11/7/2014 1/1/2014 - 2/7/2014Prep for Redeploy 4/9/2014 - 4/15/2014Korterra 3/3/2014 - 5/30/2014Web 6/2/2014 - 8/5/2014Mobile 7/21/2014 - 9/25/2014Upgrade 10/8/2014 - 12/31/2014 Responder 5/1/2014 - 11/7/2014OSI
What Now? • Replace Existing OMS With Responder • Replace Mobile Work Force Management System with Clevest • Need a new interface for Clevest and Responder • Needed to provide similar functionality as previous OMS interface and offer some enhancements
The Solution • Replaced existing OMS with Schneider Electric’s Responder • Configuration • phasing • Customizations • Static outage id Responder Implementation
The Solution • Upgrade to version 5.2 • Integrated map • Screen customizations • Layout changes • Additional data fields • Custom Filters • Priority and hostile customers at top of list Clevest Mobile Work Management
The Solution • Designed in collaboration with Clevest • Messages used MultiSpeak 4.0 standard • Windows WCF service • Use of Responder™ provided services / API SSP Integration Service
The Solution • Overview Integration Service
The Solution Interface calls • GetAllActiveOutageEvents • Returns all active outages and affected customers to Clevest MWMS • UpdateOutageStatus • Receives outage and crew status from Clevest MWMS and updates the incident in Responder • RestoreOutage • Receives from Clevest MWMS and updates the incident in Responder Integration Service
Benefits • Improved location details for field crew • Digital field report • Enhanced outage data • Improved time reporting
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Integrating the Mobile Workforce with OMS

  • 1. 2015 Esri Electric & Gas GIS User Conference Integrating the Mobile Workforce with OMS October 8, 2015
  • 2. Kyle F. Erickson | Connexus Energy •Geospatial Services Coordinator •ArcGIS and Responder Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
  • 3. About Connexus Energy • Minnesota’s largest electric distribution cooperative • Serving over 129,000 customers • Service area includes portions of Anoka, Chisago, Hennepin, Isanti, Ramsey, Sherburne, and Washington Counties
  • 4. Kyle F. Erickson | Connexus Energy •Geospatial Services Coordinator •ArcGIS and Responder Jeff Mertz | SSP Innovations •Director of Technology •Principal Consultant •Many hats Introductions
  • 5. About SSP Innovations • Eleven-year old GIS consulting company • Work exclusively in the U.S. utility/telecom industries • Team of ~30 Based in the Denver area • 100% of our work is performed at utilities & telecoms with Esri-based GIS • 100% aligned with Esri platform strategy • 60+ clients; 100+ combined years working with Esri software • Industry-leading reputation for quality, successful solutions to requirements
  • 6. Getting to Here 6 2014 2014Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Redeploy ArcFM/Designer 2/7/2014 Korterra Web Service 4/15/2014 Web GIS 5/30/2014 Mobile GIS 8/5/2014 Upgrade 10.2.1a/Server 10.2.2 10/1/2014 Responder Kick Off 10/8/2014 OSI Data Feed 11/7/2014 1/1/2014 - 2/7/2014Prep for Redeploy 4/9/2014 - 4/15/2014Korterra 3/3/2014 - 5/30/2014Web 6/2/2014 - 8/5/2014Mobile 7/21/2014 - 9/25/2014Upgrade 10/8/2014 - 12/31/2014 Responder 5/1/2014 - 11/7/2014OSI
  • 7. What Now? • Replace Existing OMS With Responder • Replace Mobile Work Force Management System with Clevest • Need a new interface for Clevest and Responder • Needed to provide similar functionality as previous OMS interface and offer some enhancements
  • 8. The Solution • Replaced existing OMS with Schneider Electric’s Responder • Configuration • phasing • Customizations • Static outage id Responder Implementation
  • 9. The Solution • Upgrade to version 5.2 • Integrated map • Screen customizations • Layout changes • Additional data fields • Custom Filters • Priority and hostile customers at top of list Clevest Mobile Work Management
  • 10. The Solution • Designed in collaboration with Clevest • Messages used MultiSpeak 4.0 standard • Windows WCF service • Use of Responder™ provided services / API SSP Integration Service
  • 12. The Solution Interface calls • GetAllActiveOutageEvents • Returns all active outages and affected customers to Clevest MWMS • UpdateOutageStatus • Receives outage and crew status from Clevest MWMS and updates the incident in Responder • RestoreOutage • Receives from Clevest MWMS and updates the incident in Responder Integration Service
  • 13. Benefits • Improved location details for field crew • Digital field report • Enhanced outage data • Improved time reporting

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