I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
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The document discusses managing UX (user experience) debt, which refers to design decisions that negatively impact users. It identifies common sources of UX debt such as acquisitions, outsourcing, neglect, and intentional vs unintentional mistakes. The document provides strategies for identifying UX debt through active awareness, inventorying, and exposing teams to users. It also discusses classifying and prioritizing debt, and addressing it through bankruptcy, do-overs, or phased approaches. Avoiding debt requires research, attention to detail, modularity, and documentation.
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I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
- 1. I’ll gladly pay you Tuesday for a hamburger today. Managing UX Debt Jack Moffett Manager App Development – GUI Inmedius, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com
- 2. UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service. Photo by Trey Guinn
- 3. Photo by Benjamin Balázs
- 4. The Big 3
- 6. Acquisition
- 7. Acquisition
- 8. Acquisition
- 9. Acquisition
- 10. Acquisition
- 11. Acquisition
- 12. Acquisition UX should be involved in evaluation of products considered for acquisition.
- 13. Acquisition UX should be involved in evaluation of products considered for acquisition. Document the debt as soon as acquisition occurs, and track it.
- 15. Outsourcing
- 16. Outsourcing UX should collaborate closely with contractors.
- 17. Outsourcing UX should collaborate closely with contractors. Set clear expectations at the outset.
- 18. Outsourcing UX should collaborate closely with contractors. Set clear expectations at the outset. Schedule regular quality checks and involvement from all parts or your team: design, development, testing, and management.
- 19. Photo by Julie Mac
- 20. Neglect
- 21. Neglect Put processes in place that assure awareness of development efforts.
- 22. Neglect Put processes in place that assure awareness of development efforts. Team dynamics are hugely important.
- 23. Neglect Put processes in place that assure awareness of development efforts. Team dynamics are hugely important. Resist the urge to turn a blind eye to things you don’t feel like working on.
- 24. Photo by y____
- 25. Intentional Debt
- 27. Intentional Debt Resistance to change Incremental enhancement
- 28. Intentional Debt Resistance to change Incremental enhancement Product management strategy
- 30. Intentional Debt Product management strategy Focusing on new features
- 31. Intentional Debt Product management strategy Focusing on new features customer requests
- 32. Intentional Debt Product management strategy Focusing on new features customer requests time to market
- 33. Intentional Debt Product management strategy Focusing on new features customer requests time to market backwards compatibility
- 36. unIntentional Debt Mistakes and laziness Lack of design
- 37. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment
- 38. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev
- 39. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks
- 40. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks Customer inefficiencies
- 43. Identifying UX Debt Active Peripheral Awareness UX Debt Inventory User Exposure
- 44. Photo by Emilio Labrador
- 45. Practice Active Peripheral Awareness
- 46. Practice Active Peripheral Awareness Awareness of technology
- 47. Practice Active Peripheral Awareness Awareness of technology Awareness of design practice
- 49. Perform A UX Debt Inventory
- 50. Perform A UX Debt Inventory Use the product. Take notes.
- 51. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch.
- 52. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch. Validate it by observing and talking with users.
- 53. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch. Validate it by observing and talking with users.
- 54. Expose Your Team
- 55. Expose Your Team “It seems that six weeks was the bare minimum for a two-hour exposure dose. The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum.” – Jared Spool
- 56. Expose Your Team “It seems that six weeks was the bare minimum for a two-hour exposure dose. The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum. And teams with more frequent exposure, say two- hours every three weeks, saw even better results.” – Jared Spool
- 57. Classifying UX Debt Photo by Squiggle
- 58. 4 UX Debt Categories Technical Functional Behavioral Visual
- 59. 4 UX Debt Categories Technical
- 60. 4 UX Debt Categories Technical Back End Performance, Database, Security
- 61. 4 UX Debt Categories Technical Back End Front End Performance, Database, Security Browser Version Support Outdated HTML/Frameworks Poor Coding Practices
- 62. 4 UX Debt Categories Technical Functional
- 63. 4 UX Debt Categories Technical Functional Scale
- 64. 4 UX Debt Categories Technical Functional Scale Information Architecture
- 65. 4 UX Debt Categories Technical Functional Scale Information Architecture Priority of Functions
- 66. 4 UX Debt Categories Technical Functional Behavioral
- 67. 4 UX Debt Categories Technical Functional Behavioral Tool Time
- 68. 4 UX Debt Categories Technical Functional Behavioral Tool Time Consistency
- 69. 4 UX Debt Categories Technical Functional Behavioral Tool Time Consistency Conventions
- 70. 4 UX Debt Categories Technical Functional Behavioral Visual
- 71. 4 UX Debt Categories Technical Functional Behavioral Visual UI Chrome Iconography Consistency Fashion Branding Copywriting
- 79. Addressing UX Debt Declare bankruptcy People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have done. Innovation is saying “no” to 1,000 things. Steve Jobs
- 80. Addressing UX Debt Declare bankruptcy Call a do-over
- 81. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it
- 82. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it Phased approach
- 83. Step 1: Photo by Captain Eric Willis
- 85. Step 1: a. Severity & Impact Prioritization
- 86. Step 1: a. Severity & Impact b. Estimated Time to Address Prioritization
- 87. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
- 88. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
- 89. Step 2: Photo by John Biehler
- 90. Step 2:Schedule
- 93. Step 3: Photo by John Biehler
- 95. Step 3:Collaboration UX debt is the responsibility of your entire organization.
- 96. Avoiding UX Debt Photo by Alex Berger
- 97. Avoiding UX Debt Usability Research & Testing
- 98. Avoiding UX Debt Usability Research & Testing Pay Attention to Details
- 99. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity
- 100. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity Documentation
- 101. Manage your UX Debt Photo by Dave 77459
- 102. Thank you! Jack Moffett Manager App Development – GUI Inmedius, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com