IIBA® Brisbane - The Rise of ChatGPT, Chatbots and AI
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This document summarizes an IIBA presentation on ChatGPT and how AI is advancing. The presentation discusses how ChatGPT works using natural language processing and can be used to generate responses, write essays, and automate some business analysis tasks. It provides examples of how ChatGPT was able to automatically generate a functional specification from a verbal description. While ChatGPT may impact some business analysis jobs, it may also create new opportunities and help automate repetitive tasks. The presentation concludes with a discussion on other AI tools that could assist business analysts and questions around how professionals can adapt to emerging technologies.
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IIBA® Brisbane - The Rise of ChatGPT, Chatbots and AI
- 1. IIBA® Brisbane The rise of ChatGPT, Chatbots and AI IIBA® Global 2022 Chapter of the Year
- 2. IIBA® Australia acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to Elders past, present and emerging and extend our respects to all Aboriginal and Torres Strait Islander people present with us today. Acknowledgement of Country
- 3. Overview: As chatbots and AI are advancing rapidly, there are concerns about the potential threat they pose to traditional business analysis professionals. At the end of this presentation we will get insights on how business analysis professional can stay ahead of the curve with this rapidly advancing technology landscape.
- 4. Presenters of the Day Ronak Mathur: Automation Architect at Mater Hospital Hadi Harmozi : Principal consultant (Technical BA)
- 5. Presenter Intro Ronak Mathur: Ronak is a Microsoft MVP, International Speaker, tech community leader, mentor, and co-author with 6+ years of multinational leadership experience with a specialization across the verticals of Financial Services, Insurance and Healthcare. Ronak has represented in many national and international conferences and being a tech community leader, he has played a key role in creating the ecosystem of AI, Automation and Machine Learning in Australia. Ronak’s tech articles and journals are published in United States tech media house “Acceleration Economy”.
- 6. What is ChatGPT? AI based tool/chatbot that has the ability to do conversations like humans in very structured way. It uses Artificial Intelligence and Natural Language processing model to generate responses and the model is trained on millions of datasets. What can you ask this tool to do for you? • Write essays or articles • Poems • Emails • Code • ….and many other things.
- 7. Can ChatGPT help our Business Analysts? • Yes, it will be gamechanger for the BA community. • Chatgpt is capable of writing structured meeting summary • It can also draft a nice email by extracting information from meeting summary and keep it ready for you to send. • It can create Functional requirements automatically from the verbal conversation summary. • It can act as your personal assistant in doing the work that consumes some your critical time.
- 8. How can I access ChatGPT features? • To try out, you can definitely go to official webpage of OpenAI but practical use of it can only be seen when it is integrated with business applications. • Soon, ChatGPT will be incorporated into a wide range of enterprise software, including Dynamics 365, Teams, etc. • After the success of ChatGPT, Microsoft has taken the next logical move and introduced CoPilot to the Microsoft Dynamics 365 ecosystem. • The true value of ChatGPT will be known once it is integrated into a variety of business apps.
- 9. Example tested with ChatGPT model Create a Functional Specification from the following verbal description of a provider: “Whenever a customer is interested in one of the services I provide, I would like to be notified by email with the customer’s data and a preview of what he/she wants, so I can prepare myself to get in touch with him/her and make a service proposal. If a standard service is expected, something that already has a clear scope and pre-defined price, I would like the customer to already schedule this service considering the availability of my agenda that is currently controlled in Google Calendar.” Response from ChatGPT Here is a possible functional specification based on the given verbal description: Title: Notification of New Orders to Service Providers Description: The application should notify service providers by email whenever a customer is interested in one of the services they provide. The email must include the customer’s data (name, email address, telephone number) and a preview of what he/she wants (description of the service) so that the provider can prepare to get in touch with him/her and make a service proposal. If it is a standard service that already has a clear scope and predefined price, the customer must be able to schedule the service directly in the application, considering the availability of the provider’s schedule, which will be controlled in Google Calendar. Functional requirements: • The app should email the provider whenever a customer is interested in one of your services. • The email must include the customer’s data (name, email address, phone number) and a preview of what the customer wants (service description). • The application must allow customers to schedule standard services directly in the application, considering the availability of the provider’s schedule, which will be controlled in Google Calendar. • The application must allow service providers to access the provider’s calendar availability in Google Calendar.
- 10. Final Thoughts • We have seen how it can benefit BA’s, programmers, content writers etc, however, if you see, it can be also be used to bypass existing systems and students can even write exams with help of ChatGPT. • It’s time to upgrade our existing systems that were built years ago and let’s not blame the new technology for the misuse.S • Tell me in the Chat, What do you think of ChatGpt? Is it useful or just another buzzword?
- 11. Q/A
- 12. Presenter Intro Hadi Hormozi: Highly experienced BA with deep technical expertise and industry knowledge, digital community leader, IIBA committee member, ex university lecturer and researcher, presenting the research on AI (ChatGPT) and its potential applications in enhancing customer experience, streamlining operations, and generating valuable insights and how it will affect BAs. Join us for a thought-provoking chat on the transformative impact of ChatGPT on the world of BA. Hadi Hormozi
- 13. Hadi AI is reducing BA jobs or not? What a BA needs to not replaced by AI? Is ChatGPT is the only AI tool for a BA?
- 14. AI is killing jobs? Or creating more jobs? Source: PWC
- 15. AI is killing jobs? Or creating more jobs?(cont.) PHOTO-ILLUSTRATION: ISTOCKPHOTO
- 16. OMG! How about BAs?
- 17. How BAs will use it? PHOTO: ADOBESTOCK
- 18. What that means for BAs? These are just some examples! ● Writing SQL queries/HTML code/Excel formulas/Sample JSON (if needed) — although it makes sense to cross-check it. You can ask it about the vlookup used in MS Excel and it gives you information and an example as well ● Identifying test cases for different software and scenarios ● Describing complex business topics and features or regulations for drafting into a business requirement doc or a functional specification doc ● Decoding patterns in a passage of comprehension or an XML message
- 19. Do we have more AI tools for BAs? These are just some examples! Name Usage Area Description ChatGPT Customer Support, Marketing, Sales Conversational AI that can assist in customer support, generate responses to queries and engage with customers in natural language. A good assistant for BA activities Cogram Project Management, Agile Development, Collaboration Helps BAs / PMs to automate repetitive tasks and simplify workflows, improve team collaboration and manage deadlines. Compose AI Content Creation, Marketing Generates high-quality marketing copy, product descriptions, user guides, and social media content, helping BAs save time and effort. Glasp Market Research, Competitive Analysis Helps BAs to gather and analyse market data to identify trends, customer needs, functional requirements, and competitors' strategies. Grammarly Writing, Editing Assists in writing and editing business documents and communications, offering suggestions for grammar, spelling, and style. SlidesAI Presentation, Design Helps BAs in creating engaging and visually appealing presentations using AI-powered design tools. Excel Formula Bot Data Analysis, Spreadsheet Automation Automates complex Excel tasks, providing quick and accurate calculations and analysis, freeing up time for business analysts.
- 20. Do we have more AI tools for BAs?(cont.) … and more … Name Usage Area Description Akkio Predictive Analytics, Data Science Offers a low-code platform for businesses to build and deploy AI models, providing insights into customer behavior and trends. Quillbot Writing, Editing Helps BAs to generate high-quality content by providing AI-powered suggestions for sentence structure and vocabulary. Smartwriter Writing Assistance Smartwriter helps Business Analysts with their writing tasks by generating AI-powered text that is coherent and professional. It can also check grammar, tone, and style. Stockimg AI Design and Presentation Stockimg AI helps Business Analysts with their design and presentation tasks by generating AI-powered images based on text inputs. It can also provide editing tools for customisation. Poised Data Analysis Poised helps Business Analysts with their data analysis tasks by providing a suite of AI-powered tools for data cleaning, visualization, and machine learning model building. Uizard Design and Prototyping Uizard helps Business Analysts with their design and prototyping tasks by generating AI-powered interactive prototypes based on user inputs. It can also provide editing tools for customization. Fireflies AI Meeting Management Fireflies AI helps Business Analysts with their meeting management tasks by generating meeting summaries and action items based on voice and text inputs. It can also integrate with other tools.
- 21. Do we have more AI tools for BAs?(cont.) If you still need more examples, check this interactive AI landscape: mad.firstmark.com Name Usage Area Description Hugging Face NLP Hugging Face is an AI-powered platform for natural language processing (NLP) that can be used to build chatbots, language models, and other NLP applications. Business Analysts can use it to analyze customer feedback, automate customer support, and more. DataRobot Automated Machine Learning DataRobot is an AI-powered platform for automated machine learning that can be used to build predictive models, optimize business processes, and make data-driven decisions. Business Analysts can use it to automate repetitive tasks, improve forecasting accuracy, and more. IBM Watson NLP, Machine Learning IBM Watson studio (and its Business Automation Workflow) is an AI-powered platform for natural language processing, machine learning, and other cognitive services that can be used to build chatbots, recommendation systems, and other AI applications. Business Analysts can use it to analyze customer data, automate business processes, and more. Synthesia Video Creation Synthesia is an AI video generation tool that can be used to create engaging and personalized videos for business presentations, social media, and marketing campaigns. ResumeAI Human Resource, Recruitment Assists in creating and optimizing resumes to fit job descriptions, making it easier for businesses to hire qualified BAs. Otter AI Transcription and Note-taking Otter AI helps Business Analysts with their transcription and note-taking tasks by generating AI-powered transcripts and notes based on voice inputs. It can also provide editing tools for customization.
- 22. Q/A This image is generated by another AI tool (Dall-E2): “Question and Answers funny business analyst”
- 23. For more information and to register visit https://australia.iiba.org/events-list Future Events • In-person event: March (TBC) - Interview Excellence/Mastery : Mock interviews and constructive feedback for career readiness • Online event: April (TBC) - Interview Excellence/Mastery: Proven tips and feedback to ace your next interview • Online event : May - Insight Collective : A Professional club for uncovering insights in journals and whitepapers • Study Group (Hybrid) : May - Agile Extension • Brisbane Mentorship program : May
- 24. Festival of Business Analysis 16 – 20 of October 2023 Australia & New Zealand https://festivalofbusinessanalysis.org
- 25. Festival of Business Analysis Speaker Nominations The 2023 IIBA Festival of Business Analysis will enhance your skills and broaden your networks. It is an opportunity for you to learn from industry leaders from around the world. We understand that your area of interest could be different to others, so please provide your thoughts on what topics and speakers we can include in the program. Is there a speaker you have previously heard who has a fantastic story, a case study showcasing success or failure that we can learn from? We encourage you to nominate speakers who can improve our human skills as well as our technical skills. Don't hesitate to contact us at foba@australia.iiba.org for more information. Visit https://festivalofbusinessanalysis.org/ for more information and to register your nomination
- 26. If you are interested in joining an upcoming study group or becoming a facilitator, please express your interest below using the QR Codes: Please note: QR Codes are only for Expressions of Interest and they do not guarantee you a place in an upcoming Study Group. Study Groups
- 27. Branches throughout Australia may be running mentoring programs in 2023. To find out more information and to express your interest in becoming a mentor or mentee please scan the QR codes or visit the link below: https://australia.iiba.org/mentoring Mentoring Program
- 28. Call for Volunteers The IIBA Australia Chapter invites your expressions of interest (EOI) to join and support us in providing our services to our members and community. Chapter volunteering is activity and capacity based. In addition to completing this form, you are strongly encouraged to get involved by attending Chapter events held in your local city. For more information and to express your interest visit: https://australia.iiba.org/volunteer
- 29. Follow us on Social Media Join the Conversation NOW! IIBA Australia IIBA Australia Chapter @IIBAAUS iiba_australia IIBA Australia Chapter Ltd iibaaustralia.com
- 30. Thank you