HR Lifecycle | Chatbot
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Here is something cool we did. We’ve mapped out the entire HR life cycle and identified areas where chatbots can help increase productivity and decrease costs. Check out our document to find more.
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HR Lifecycle | Chatbot
- 1. HR Chatbot A Coviam Technologies Platform by Coviam Technologies
- 2. Human Resources Lifecycle Employer Branding Job Listings & Hiring Candidate Engagement & Onboarding Policies & Procedures Leave Management Learning & Development Payroll & Inquiry CANDIDATE AND EMPLOYEE CONNECTIONS
- 3. How can a chatbot help? • A chatbot is a new age interface to have a conversation experience with your stakeholders • It provides pin point information for stakeholder queries • Chatbots leverage the power of artificial intelligence to parse, understand and learn from the conversational experience • They grow smarter with time • Help shorten the time between thought and action by providing an intuitive interface for interactions • The primary constituencies of candidate and employees can obtain information much more effectively using standard and pervasive mobile phones and chat mechanisms
- 4. Why is Engati your best choice? E.Sense NLP Engine Enable your chatbot to better understand the user query variations and provide the most relevant answer Easy Integrations Framework Engati chatbot can be connected with any existing systems for the micro-services, CRM, portals and more if open APIs are available Multi-lingual Support Support for English, Bahasa, Arabic, Turkish and many other languages Livechat LiveChat helps you connect with your customers using human agents to interact with your customers via a chat interface Rich Analytics This helps to analyse your bot performance to measure customer satisfaction, view most frequently asked questions and much more Intelligent Paths Helps you build sequence of tasks & perform activities like lead generation. Now get the power of intelligence, tagging and decisions pre-built in your bot
- 5. Why is Engati your best choice? Multi Platform Support Major messaging Platforms supported – Messenger, Slack, Skype, Kik, Telegram Line and Viber. We also have a web widget to integrate with your website. FAQ upload Upload all your FAQs from csv/xls to get you going immediately Copy a bot and private label Now build a bot and make a copy, use private labelling to create custom bots instantly for different channels and customers Easy chat bot training Train your bots without any downtime, as per your users queries and needs
- 6. Engati and its use cases in the HR lifecycle EMPLOYER BRANDING ABOUT US • Mission • Vision • Values • Culture • Fun @ Work • Leadership Profiles • Awards & recognition • Driving innovation • CSR and social programs • Our achievements OUR HIRING PHILOSOPHY • Employer stories • Work environment • Culture • Events Chatbot use • Carousel based for structuring • Open conversational format How is data loaded and consumed • Text based documents can be loaded as FAQs or text repositories that can be queried real time by prospects and candidates Can I search in an ad-hoc fashion? • Yes, Engati’s NLP engine E.sense will help respond to any ad-hoc query on the material LEGEND XYZ – Static content, FAQ / Query based XYZ – Integrations needed XYZ – Transactional interface
- 7. Engati and its use cases in the HR lifecycle HIRING CYCLE JOB OPENINGS • Locations • Job types • Click to apply INTERVIEW SCHEDULE • What can I expect? • My schedule • Request modification • Feedback survey LEGEND XYZ – Static content, FAQ / Query based XYZ – Integrations needed XYZ – Transactional interface Chatbot use • Carousel based for structuring • Open conversational format Can I search in an ad-hoc fashion? • Yes, Engati’s NLP engine E.sense will help respond to any ad-hoc query on the material How is data loaded and consumed • Integration with back end platform • Solve for login and authentication • Transaction based interfaces
- 8. Engati and its use cases in the HR lifecycle OFFER CYCLE AND ONBOARDING OFFER CYCLE • Offer details • Joining formalities • What to expect? • My submissions ONBOARDING • Onboarding agenda • Feedback survey • File a complaint / request LEGEND XYZ – Static content, FAQ / Query based XYZ – Integrations needed XYZ – Transactional interface Chatbot use • Carousel based for structuring • Open conversational format Can I search in an ad-hoc fashion? • Yes, Engati’s NLP engine E.sense will help respond to any ad-hoc query on the material How is data loaded and consumed • Integration with back end platform • Solve for login and authentication • Transaction based interfaces
- 9. Engati and its use cases in the HR lifecycle PROFILE, LEAVES AND PAYROLL PROFILE INFO • My profile • Update profile • Upload picture • Employee search LEAVE MANAGEMENT • My leaves • Approvals • Apply for leave • Leave policy inquiry PAYROLL & INQUIRY • My details • My pay schedule • My salary deposits • Tax submissions BENEFITS • Benefits listing • My benefits • File claim • Claim status LEGEND XYZ – Static content, FAQ / Query based XYZ – Integrations needed XYZ – Transactional interface Chatbot use • Carousel based for structuring • Open conversational format Can I search in an ad-hoc fashion? • Yes, Engati’s NLP engine E.sense will help respond to any ad-hoc query on the material How is data loaded and consumed • Integration with back end platform • Solve for login and authentication • Transaction based interfaces
- 10. Engati and its use cases in the HR lifecycle POLICIES AND L&D Policies and procedure • Policy inquiry • Have a question • Compliance to-dos • Report a fraud LEARNING AND DEVELOPMENT • Learning directory • Online courses • Register • Feedback survey LEGEND XYZ – Static content, FAQ / Query based XYZ – Integrations needed XYZ – Transactional interface Chatbot use • Carousel based for structuring • Open conversational format How is data loaded and consumed • Integration with back end platform • Solve for login and authentication • Transaction based interfaces Can I search in an ad-hoc fashion? • Yes, Engati’s NLP engine E.sense will help respond to any ad-hoc query on the material
- 11. Rough Interaction Estimates 100 Chatbot users 20 Interactions per conversation 10 Conversations per month Estimates are based on 100 chatbot users ______________________________________________________________________ 20,000 Interactions per month
- 12. Estimates for 1 FAQ HR Bot on Cloud For 1 HR Bot Cloud (in USD) Non-cloud (in USD) This includes unlimited bots Deployment (Web + Mobile) 1800 18995 License fee for on-premise Training 900 - Training in included in License fee for non-cloud Annual support (including training of Bot) 450 4200 + 800 Production support + Operational Annual cost for future enhancements. 20 per hr 20 per hr Depends on man hours Total cost 3150 23995 Note: The above cost is exclusive of hosting/subscription charges.
- 13. Thanks! 1076, 24th Main, 11th Cross, HSR Layout, Bengaluru, Karnataka 560102 @getengati getengati contact@engati.com getengati Engati Info Engati Blog getengati