How To Reduce Application Support & Maintenance Cost
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Gartner report : 5 Alternative Ideas
for Applications Management
HOW TO REDUCE
APPLICATIONS SUPPORT & MAINTENANCE (ASM)
COST BY ~30%
HCL’s Alternative in Application Support & Maintenance
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An ALTernative is required in ASM.
An ALTernative which challenges the status quo!!!
Alternative ASMTraditional ASM – Industry Practice
Limited ability to support a dynamically
changing business demand
Ticket resolution focused
Non consultative approach to transformation
Focus on “Keeping the lights on”
Limited visibility in service delivery
Reduced risk with a flexible engagement
Proactive Workload Reduction
Proactively Impacting IT Agility
Focus on Business Advantage
Transparent Engagement
Gartner report on Slide 4
- 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ALT ASM™: Key Deliverables & Differentiators
Business Process First, Technology Second
Incidence Elimination (Level 1.5 at a significantly higher FCR & automation)
Business Process KPI & IT SLA management
Continuous value generation as a sustainable process
Application evolution / lifecycle refresh management
Gartner report on next Slide
- 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
5 Ideas For The Future Of Application Management
Application Support and Maintenance (ASM) has arrived at a crossroad. On one hand, shrinking IT budgets CIOs and IT
leaders are being forced to find means to dramatically reduce IT spends on application support. On the other hand,
CIOs and IT leaders are questioning ASM’s relevance in modern times:
1. Why am I paying the same for application support each year?
2. Why are the incidents growing each year with increasing complexity of the IT environment?
3. Why are IT vendors not innovating in my biggest spending area?
4. Why can't this spend create new value for my business users?
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