How to make your clients love you
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Originally presented at WordPress Developer night in Bangkok. We explain to freelance developers and graphic designers how to find clients and key things to customer satisfaction and gain repeat business.
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How to make your clients love you
- 3. Why should you make your client love you? • Referrals • Repeat business • Good karma
- 4. Your clients are insane 155817175
- 7. Wide
- 8. Wide workingnotworking.com www.scoutzie.com dribbble.com www.thesupply.com theidealists.com forrst.com directory.codepoet.com/browse/platforms/wordpress/
- 9. Your resume and portfolio are projections of who you are
- 10. Yay! meh…
- 11. Who do you want to work with?
- 13. Designers: Express Yourself
- 14. But not too much
- 15. Are you a real person?
- 17. You are your brand • Look good everywhere • Watch what you say • Google yourself
- 18. Make the sale
- 19. Communicate in a professional and timely manner Always follow up
- 20. Be honest about your workload and abilities (or it will bite you later)
- 21. Become genuinely interested in your client "A person's toothache means more to that person than a famine in China which kills a million people." - Dale Carnegie
- 22. Communication • Honesty • Interest If you do this, you’re ahead of everybody
- 24. Sign a contract http://www.smashingmagazine.com/2010/06/07/how-to-spot-a-sketchy-client-plus-a-contract-template/
- 25. Kentucky Kitchen Fried Fresh Chicken? Chicken?
- 28. What problems are you solving?
- 29. What problems are you creating? Dependence • Headache Maintenance • Hosting Training • Hidden fees
- 30. Build vs. Buy “If you only have a hammer, you tend to see every problem as a nail.” - Abraham Maslow
- 32. Communicate!
- 38. Get the DOUGH 87617526
- 40. Partner up 0
- 41. Questions?
- 42. Thank you! Alex Phelps alex@prontomarketing.com https://www.facebook.com/phelps.alex Cory Brown cory@prontomarketing.com https://www.facebook.com/cory.brown