How to become a Citrix Performance Hero

Presenters
Bala Vaidhinathan (CTO, eG Innovations)
Holger Schulze (VP Marketing, eG Innovations)
What You Missed
at Synergy
How to Become a
Citrix Performance
Hero

© eG Innovations, Inc | www.eginnovations.com
Moderator
Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

Agenda
 What is new with Citrix
 Challenges for your success
 How to become a “Citrix Performance
Hero”
 Product demo
 Q&A

Performance Assurance
Made Easy
 eG Innovations helps you simplify, accelerate, and optimize
performance management across mission-critical virtual, cloud
and physical IT environments
 Only eG Innovations award-winning root-cause diagnosis
technology can automatically pinpoint performance issues by
auto-correlating the user’s service experience with the underlying
infrastructure and application components
 Deliver exceptional performance, user productivity, and ROI
Worldwide
Locations
USA  UK  Netherlands  Singapore  India
Customers Over 1,000 customers worldwide
Sample Awards
& Recognition
About eG Innovations

Customer Success

Poll: What Is Your Biggest
Performance Challenge?
 User experience issues
 Lack of visibility across silos
 Complex and/or slow issue identification
 Proactive problem solving
 Chasing issues that originate in other IT
domains

Citrix Performance Assurance
Bala Vaidhinathan
CTO
eG Innovations
Bala@eginnovations.com

Big Synergy News

Many New Citrix Capabilities

XenDesktop 7 Architecture

The User Perspective
User
User
Perspective
“I start my
device, log on, and
expect the same
experience I had
with my physical
desktop
environment.”

Client
Web
Active Directory SQL
Citrix
XenApp
Citrix
ZDC
License Server Profile Server
Enterprise
Apps
Network
Because of the inter-application dependencies, a problem in one tier
(e.g. profile server) can impact all the other tiers.
User
XenApp On Physical Servers = Past

Network
Web on
VMware ESX
Active Directory SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
Virtualized XenApp = Present
SAN
Switch
Virtualization adds additional infrastructure tiers, possible failure points!
User

Profile Server
Network
Xen Desktop = Present
User
Virtual Desktops
on VMs
Connection
Broker
vCenter
Active
Directory
on ESX
Oracle License Server
Provisioning
Server
SAN
Switch
Complexity
Add virtual machines, connection broker, profile server, provisioning server …
… a lot of opportunities for things to go wrong and impact user experience!

Virtualized = More Complex
Disk reads
Database QueriesSlow Citrix Access
Excessive disk reads by the Oracle Database slows down Citrix accesses
Adding Virtualization introduces a secondary layer of resource sharing
on top of Citrix.

Citrix BYOD Architecture = Future
Not really simple, going forward into the future.

Lets Try This - Flexcast Tech - Future
I know, its not as simple as it looks!

Better User Experience

Network Web on
ESX
Active Directory
SQL
XenApp on
VMware ESXZDC on
Hyper-V
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
Where Is The Root-Cause?
SAN
Switch
What is the root cause of the service problem?
Network? XenDesktop? Hyper-V? AD? SQL? Storage? Profile Server?

The Troubleshooting Conference Call

Who Gets The Blame

© eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com
Where Time & Money Are Being
Spent

Mind The Gap: EdgeSight & Director
Edgesight Director
Edgesight: Offers long term trending and
performance data tools for capacity
management and assuring service level
agreements
Director: Delivers real time trend
and diagnostic data on users, apps
and desktops

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch
 Citrix performance tools
are focused on the Citrix
tiers
 Limited visibility into
other parts of the
infrastructure
 This makes it hard to
diagnose non-Citrix
related issues that impact
desktop service delivery
– yet Citrix gets blamed
ZDC
XenApp
License Server
What Citrix EdgeSight/Director Shows

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
eG Enterprise – How Does It help?
SAN
Switch
Complete visibility – every layer, every tier!

Performance Assurance With eG Enterprise
Automated
Diagnosis
User
Experience
Management
Right-Sizing
& Capacity
Planning
Pre-emptive
Alerting
Total
Performance
Visibility
End User
Experience
Storage
Connection
Brokers
Profile Servers
Network
Applications
Virtualization
Infrastructure
Performance
Service
Performance
Online
Banking
Accounting
Trading
Patient
records
. . .
eG Enterprise

CITRIX
PERFORMANCE
HERO
3 Steps to Becoming
a Citrix Performance Hero

Applications
are slow
VDI is not
working
VDI freezes
often
Users care about the “service”
The CPU usage of
the VMware servers
is ok.
The DNS servers are
responding well to
queries.
IT operations teams focus
on infrastructure silos
This disconnect is a threat to the success of transformational IT
initiatives & the promise of agility, scalability, and cost savings!
The User / IT Management
Disconnect

Monitor
Service, not
Silos
Monitor The Service Not Silos

eG Enterprise – Live Demo

The eG Xen Service Manager
Identify & resolve
problems preemptively,
before users call!
Profile Manager? Citrix?
Application?
VMware?
EMC?Active Directory?
The eG Enterprise Service Manager is a General Practitioner
for your Citrix infrastructure.
eG Enterprise ManagerCitrix Service Manager

Know usage patterns and trends for effective capacity planning
and load distribution.
Plan Based On Usage Report
Top users, Top applications

Right-Size
for Great
ROI

Get More Out of Your Investment
Track user sessions on each server

Right-Size
for Great
ROI
A few of the servers
are handling most of
the sessions


Right-Size
for Great
ROI
Know How To Invest Wisely
Find your VDI bottlenecks

Better Resource Utilization
20%
more
users
per
physical
server

Right-Size
for Great
ROI

Preemptive Detection & Alerting
Broad Coverage Deep Insights
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Profile sizes
Virtual
Physical
Cloud
Storage Application
Network
Database
Virtualization
It is important to have the right metrics
Look for domain expertise in VDI, collect the right metrics.
Otherwise, it will be a case of “Garbage in, Garbage out”!

Preemptive
Detection
& Alerting

Preemptive detection & alerting lets administrators
see and fix problems before users notice
Auto-Baseline Key Metrics
 Auto-compute time-of-day baselines
 Alert administrators when metrics violate baselines

Preemptive
Detection
& Alerting


Preemptive
Detection
& Alerting
The domain server goes down, pulling down the VDI service. Why?
Event history provides a clue …
A Preemptive Alerting Example
Real-World Scenario
The domain
server has failed
and rebooted.
5 hours earlier, a pro-
active alert about
memory leak!

eG Enterprise Delivers
 Complete 360o Performance Visibility
Get total performance visibility and auto-correlation of all components and
dependencies that impact user experience across XenApp, User
Sessions, VMware, Network, AD, SQL, EMC, Applications, etc.
 Automatic Root-Cause Diagnosis (1-Click)
Automate and accelerate discovery, diagnosis and resolution of
performance issues – so your highly skilled staff can be more productive.
 Pre-Emptive Problem Detection & Alerting
Pre-emptively monitor, detect and resolve performance issues – before
users notice. Prevent downtime, ensure exceptional performance and
enhance user satisfaction.
 Rapid ROI and Service Assurance
Right-size your virtualized IT infrastructure, maximize resource utilization
and reduce hardware/software cost.

Why eG Is Future Proof
Server
Virtualization
Desktop
Virtualization
Citrix XenApp
“Only eG provides complete
performance visibility and
automated diagnosis across all
tiers of the infrastructure.
There is no other performance
management solution for this
scenario in the market.”
Citrix XenServerMicrosoft Hyper-V

The ROI Of eG Performance Assurance
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

&
Ask The Experts

Free Trial
Contact us for Your Free Trial:
info@eginnovations.com
http://www.eginnovations.com
(866) 526 6700

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